well, here i am, a week later, and all i have is a $450 piece of plastic. my rift-s got a total of 62 hours of use and then it completely failed. no video. got sound, no video. unit went from having problems out of the box to complete unit failure in 4 days (62hrs of use).
being a retired vet with some PC experience from the military, i am capable of performing basic trouble shooting. i was able to determine on my own that the unit had completely failed. online trouble shooting provided nothing new.
so i send in a ticket to oculus requesting a replacement unit. i also include the steps i took to try and fix the problem. here are the replies i have received so far......
1. unplug and plug unit back in. (this is comp 101 stuff. even some one with out training knows to do this. if not, they have no business owning a pc)
2. have you updated your gpu drivers. (they are on automatic update. again, basic stuff i explained in my description)
3. go to your usb settings and make sure they are not in power saving mode. (WTF??)
4. have you tried it on another computer. (are you kidding me???? who trained these people? there is no one i know within 100 miles of me that has a pc capable of running a
VR set. that statement alone ranks in the top 5 of the dumbest things i have ever heard in the computer world, military or civilian life.)
i compared the rift-s to the vive before purchasing. i chose the rift over the vive because of the price. i saved $100 which i in turn was able to use on software. i figured the vive's better resolution was not that much better, maybe the pro, but that was WAY too much.
now i know why i saved that $100. customer support is THE WORST! my buddy with a vive??? her unit failed after a month of use and she got it replaced within 3 days of notifying HTC of the problem. me??? still sitting here 6 days later with no resolution.
if you are reading thru these forums like i was, comparing and contrasting VR sets, be aware, i am NOT the only one having difficulties getting a faulty unit replaced. my friend with the vive, she is back in VR, killing dragons, stopping invasions of foreign enemies, all the while wondering where her back up is. at least i can get on discord still and cheer her on!! LMFAO!!