Right controller not working reliably on Home screen

Josh_Mandel · July 2019

My right Touch controller seems to be working properly within apps, but when I'm on the Home screen, it doesn't work reliably. When I start up the Quest, I cannot select anything with the right controller, although if I point at an app or console button, and press A, the highlight will flash but otherwise do nothing.

I can temporarily fix this by going into an app. Once I'm out of the app, the right controller will often work normally on the Home screen, but when I restart the Quest, it's back to not functioning again.

Is this an issue with the controller, or the headset, or...?

Thank you for any advice!

Josh

Littlehobbsie · July 2019

I am having the same issue, since the latest firmware update.

Josh_Mandel · July 2019

I hadn't tied it to the firmware update, but you're right...it started just after that.

Josh_Mandel · July 2019

Littlehobbsie, Tech Support gave me some advice about this, and it seems to have worked (at least, the three or four times I've tried it): remove the battery from the right controller. Leave the battery out for at least five minutes to reset the connection. Put a new battery in there (don't know if this is necessary). Put the battery cover back on the controller and give it a try. (They also suggested unpairing and re-pairing from the app, but I'd already tried that and it didn't help.)

Josh_Mandel · July 2019

Never mind...it's still doing it. This time, it started right in the middle of a play session.

FlashMC13 · July 2019

My right controller started doing this also after the 7.0 update. I've swapped out the battery and un-paired/re-paired the controller. I did not leave it without battery for over 5 minutes, so I will try that tonight.

andd28 · July 2019

I have the same problem after updating. So, is there any decision?

chilabob · July 2019

having the same problem. Just bought my Quest one week ago. Right controller didn't work at all

Josh_Mandel · July 2019

From my support ticket with Oculus (after their suggestions):

Hey Josh,

We believe the next step is to look further into the issue you have expressed.

We are currently experiencing a higher ticket volume, due to the launch of the Oculus Quest and Rift S, we will do our best to contact you back with more information or an update in the next 3-4 business days (from Monday-Friday).

Thank you for your understanding and patience in this matter.

Kind regards,

Jonathan
Oculus Support

Vulpineyes · July 2019

Same issue here. Right controller no longer functions as an input device on the Home Dome. Seems to work fine in game but as soon as I'm in the dome I loose the ability to select anything and interact with the menu. I see the controller and it moves normal but that's about it. I submitted a ticket a day or so ago but just got a generic "we're experiencing a high volume of tickets and will get back to you in a few days" response.

Josh_Mandel · August 2019

Hi, all. Looks like Oculus have realized it's definitely a problem with the recent update, and they're working on a fix!

The latest message from my support ticket:

Hi Josh,

Thank you for your awesome patience.

We are aware of the issue with the right Touch controllers not responding correctly and is a recent issue with our newest software update.

Our teams are actively working on a fix that will be provided soon to resolve this issue.

I will place your ticket on hold and update you when we have more details.

I really appreciate your understanding with this.

Kindest regards,

Sara
Oculus Support

Josh_Mandel · August 2019

Seems like they fixed it. I just got the update, and now my right controller is working perfectly, time after time. I'm really encouraged!

The latest message from my support ticket:

Sara (Oculus Support)

Aug 1, 6:06 PM PDT

Hey Josh,

I appreciate your understanding while we were working on resolving this.

Development has deployed a fix for the Quest Right Controller issue and is available for download from your headset.

Power on the headset, and please make sure it is connected to Wifi to receive the update.

Please reach back out and let us know how it works for you so that we know this has been resolved.

All the best,

Sara
Oculus Support

xyz301 · August 2019

Me too what a shit right Controller doesnt work !!! PLZ Fix that

xyz301 · August 2019

its the 03.08.2019 and i did already the update but it doesnt work

Littlehobbsie · August 2019

Thanks for the earlier advice, mine still isn’t working, I even did a factory reset. Has the patch worked for anyone else?

Sial666 · August 2019

I have the same problem. Not solved so far.

Captain_J · August 2019

same here

Captain_J · August 2019

I removed the battery of the right controller for several hours. after starting up the headset, the right controller was working again - until I pressed the trigger bottom on the left controller

Josh_Mandel · August 2019

The fix worked great for me.

tacogalactic · August 2019

I am having similar issues, post update. My Right controller was perfect before this update and since then it has stopped working for me reliably.

It seems to be worse in games, esp Beat Saber. I guess since I spend the most time there. It’s become nearly impossible to enjoy a game since this has happened too.

carpetgaffer · August 2019

Just set up my unit. Same problem right hand not working!! .

Regards Colin

SteveG7RTA · August 2019

Mine sometimes says “right controller not found” when I switch on. I have to briefly/partially remove the battery & put it back again. Usually fine after that.
i have seen the same error with the left controller too, but it’s usually the right one.

OctopusGarden · August 2019

Oculus is not going to fix anything. I purchased an Quest had issues with the controller. They're solution was to delete everything with a factory reset. I sent it back to Amazon. I got a replacement Quest. Had the same type problem with the second one. Again all they want to do is factory reset. I sent it back for a full refund. The Quest is a piece of crap. If you're having issues then you should send it back and get a refund. I reverted back to the Go. Never buying anything from Oculus again. Learned my lesson.

StoneyBeatZ · December 2019

This right controller issue is STILL GOING ON and it's almost 2020, what kind of update fixed this because WHY DONT I HAVE IT? what ended up fixing you guys right controllers, because 1 hour after opening ours for xmas, ours stopped working and doing the same thing. If oculus was working on an update to fix this 6 months ago, why is this problem still happening in almost 2020? I need help understanding this.

Josh_Mandel · December 2019

All I did was download the new version when they told me they'd pushed it. It worked first time, every time. I'm not sure what to tell you, other than that the problem you're having must be a different one from the one I described. (You DO have the latest version of the firmware, yes?)

Right controller not working reliably on Home screen

Comments

Howdy, Stranger!

Quick Links

Categories