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Oculus Quest won’t update

eugeniocerielloeugenioceriello Posts: 2
NerveGear
My quest doesn’t update. It’s stuck on version 3.6. 
Theres no more option on the app to select the automatic updates. I’ve tried to delete the app and download it again with no effect. The quest is not turned off and always on standby and on WiFi. quest S

Comments

  • ezop73ezop73 Posts: 289
    Nexus 6
    turn on the quest , plug it in to charge and leave it overnight, that's what i did
  • eugeniocerielloeugenioceriello Posts: 2
    NerveGear
    I know :(
    that’s the problem. My quest is always on on standby and left overnight connected to WiFi. This is why I don’t understand I haven’t received the update after a week!  :(
  • ezop73ezop73 Posts: 289
    Nexus 6
    Oculus official support page for updating the quest https://support.oculus.com/565676937249229/

    Your Oculus Quest headset is updated automatically when connected to Wi-Fi and turned on. To make sure that your Oculus Quest software is updated automatically, make sure that:
    • your headset is charged, turned on and connected to Wi-Fi;
    • you allow your headset to sit on a flat surface without moving the headset or blocking the inside sensor for an extended period of time.
    Note: Your Oculus Quest is not updated automatically while turned off.

    I don't know if you use a lens cover or not but if you do, try leaving it off.

  • stealthieonestealthieone Posts: 2
    NerveGear
    Same problem I'm having.. It will not update after a factory reset 
  • Whitesox093Whitesox093 Posts: 3
    NerveGear
    Mine wont update as well, I've been trying to figure out how to update it the past couple days, oculus doesnt have the automatic update option on the app anymore for some reason, so idk how people are updating the headset
  • maxcovergoldmaxcovergold Posts: 21
    Brain Burst
    Same here
  • Whitesox093Whitesox093 Posts: 3
    NerveGear
    Mine just updated, a dev commented on my google play store review and told me how to do it, plug your headset in, I had to get mine to 100 percent battery, I'm not sure if you have to do that, as I turned my headset on, I looked through the lens and I saw it was updating, I also just tapped my power button, I didnt hold it
  • AkimboByteAkimboByte Posts: 1
    NerveGear
    I was having the same issue.  Tried most everything listed in this thread (except doing a factory reset).  I'm not sure if this will fix it for everyone but I tried this:  I powered off the headset, made a DHCP reservation on my router and rebooted it.  I powered on the headset and immediately got a screen that something was installing (firmware maybe?).  After it finished, I rebooted the headset and tried the downloads again (I had 19 updates).  They all went as expected.  However, since the firmware updated right after I rebooted my router, I'm not sure what fixed it...
  • darkkenblade02darkkenblade02 Posts: 1
    NerveGear
    I started the software update at 1 and now its 11 and its stuck at 50%
  • ChrisDoesStuffChrisDoesStuff Posts: 9
    NerveGear
    Anyone found anything here? 
  • BDcatBDcat Posts: 9
    NerveGear
    My quest doesn’t update. It’s stuck on version 3.6. 
    Theres no more option on the app to select the automatic updates. I’ve tried to delete the app and download it again with no effect. The quest is not turned off and always on standby and on WiFi. quest S
    I have the exact same version, ending with 3939 ... have you figured this out? 
  • BDcatBDcat Posts: 9
    NerveGear
    100% charge, auto-update in phone app 'on', headset left alone for a loong time, 1 meter away from the router ... and nothing. The only option left is factory reset. 
  • BDcatBDcat Posts: 9
    NerveGear
    Factory reset helped, if anyone is interested. 
  • i_like_10_tacosi_like_10_tacos Posts: 4
    NerveGear
    I tried everything even a factory reset and now I'm stuck at update 11 so nothing worked
  • zxgamergod345xzzxgamergod345xz Posts: 1
    NerveGear
    edited February 2
    Is firmware v12 the latest quest update or is it supposed to be v12.1. Cause if so I have not been able to update to version 12.1
  • DalleLamaDalleLama Posts: 3
    NerveGear
    Dont understand why Oculus left us with these problems and even dont care....I'm consittering to sell it and I will tell everyone else to do the same. This will be a problem all the time, even in 1 year, that just going to be a second problem and so on and so on.
  • Blasting_Bj0rnBlasting_Bj0rn Posts: 2
    NerveGear
    I got my quest through preorder and its not updating, is anyone else having this problem and can anyone help.
  • wuzpwuzp Posts: 224
    Nexus 6
    edited April 20
    ezop73 said:
    Oculus official support page for updating the quest https://support.oculus.com/565676937249229/

    Your Oculus Quest headset is updated automatically when connected to Wi-Fi and turned on. To make sure that your Oculus Quest software is updated automatically, make sure that:
    • your headset is charged, turned on and connected to Wi-Fi;
    • you allow your headset to sit on a flat surface without moving the headset or blocking the inside sensor for an extended period of time.
    Note: Your Oculus Quest is not updated automatically while turned off.

    I don't know if you use a lens cover or not but if you do, try leaving it off.

    The last bullet point is important.  It won't update, if "it thinks" you are using it or otherwise bothering it.
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