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Right controller not working reliably on Home screen

Anonymous
Not applicable
My right Touch controller seems to be working properly within apps, but when I'm on the Home screen, it doesn't work reliably. When I start up the Quest, I cannot select anything with the right controller, although if I point at an app or console button, and press A, the highlight will flash but otherwise do nothing. 

I can temporarily fix this by going into an app. Once I'm out of the app, the right controller will often work normally on the Home screen, but when I restart the Quest, it's back to not functioning again.

Is this an issue with the controller, or the headset, or...?

Thank you for any advice!

Josh
24 REPLIES 24

Anonymous
Not applicable
Hi, all. Looks like Oculus have realized it's definitely a problem with the recent update, and they're working on a fix!

The latest message from my support ticket:

Hi Josh,



Thank you for your awesome patience.



We are aware of the issue with the right Touch controllers not
responding correctly and is a recent issue with our newest software update.



Our teams are actively working on a fix that will be provided
soon to resolve this issue.



I will place your ticket on hold and update you when we have
more details.



I really appreciate your understanding with this.



Kindest regards,



Sara

Oculus Support

Anonymous
Not applicable
Seems like they fixed it. I just got the update, and now my right controller is working perfectly, time after time. I'm really encouraged!

The latest message from my support ticket:








Sara (Oculus Support)


Aug 1, 6:06 PM PDT


Hey Josh,


I appreciate your
understanding while we were working on resolving this.


Development has deployed a
fix for the Quest Right Controller issue and is available for download from
your headset.


Power on the headset, and
please make sure it is connected to Wifi to receive the update.


Please reach back out and let
us know how it works for you so that we know this has been resolved.


All the best,


Sara

Oculus Support



xyz301
Honored Guest
Me too what a shit right Controller doesnt work !!! PLZ Fix that

xyz301
Honored Guest
its the 03.08.2019 and i did already the update but it doesnt work

Littlehobbsie
Explorer
Thanks for the earlier advice, mine still isn’t working, I even did a factory reset. Has the patch worked for anyone else? 

Sial666
Honored Guest
I have the same problem. Not solved so far. 😞

Captain_J
Honored Guest
same here

Captain_J
Honored Guest
I removed the battery of the right controller for several hours. after starting up the headset, the right controller was working again - until I pressed the trigger bottom on the left controller  😕

Anonymous
Not applicable
The fix worked great for me.

Anonymous
Not applicable
I am having similar issues, post update. My Right controller was perfect before this update and since then it has stopped working for me reliably.

It seems to be worse in games, esp Beat Saber. I guess since I spend the most time there. It’s become nearly impossible to enjoy a game since this has happened too. 😕