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Purchase direct or from Amazon

ShermanHermanShermanHerman Posts: 28
Brain Burst
Im thinking purchasing from amazon gives more support for the first month anyhow being that you can return it if defective...I would imagine if you have a hardware problem oculus will snail mail you email support while amazon there is no waiting or a replacement..

Am I wrong?


  • Techy111Techy111 Posts: 6,863 Volunteer Moderator
    If you are a prime member then use that for 30 days and give it a whirl. But in the long run yes while a little slow, I'd recommend Oculus for the full support you'd get from them.
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • falken76falken76 Posts: 3,087 Valuable Player
    I'd buy direct from Amazon, they have a better return policy and much better logistics.  Aside from that you have the warranty through Oculus.  I have no idea what "full support" an amazon customer is not getting that an oculus customer is getting from facebook, I don't think there is a difference.
  • Techy111Techy111 Posts: 6,863 Volunteer Moderator
    I meant "full" as in an Oculus product direct from Oculus. I didn't mean one does less ;)
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • dburnedburne Posts: 4,423 Valuable Player
    edited August 2019
    I always go with my Amazon Prime account, for the return policy.
    You will still get the same support from Oculus after the 30 days AFAIK, at least while in warranty.

    I thought my first Rift S was defective, so submitted a return for replacement with Amazon. Well they shipped me a no charge replacement the next day via 2 day, and gave me 30 days to return the original purchase.
    Now that is hard to beat.

    EVGA Z390 Dark MB | I9 9900k| EVGA 3090 FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case| Rift S | Quest |
  • Digikid1Digikid1 Posts: 2,506 Valuable Player
    ALWAYS use Amazon if you can. If you’re not happy they will always allow a return and refund. 

    Oculus on the other hand will make you wait until the return period is over then you’re screwed.
  • TheRealCyberTheRealCyber Posts: 193
    I typically like to order direct from the source (whether manufacturer or developer) rather than a 3rd party so I can support the creators. You'll get the same warranty either way, but Amazon is better about "no questions asked" returns (but don't abuse this or they will flag your account if they see you are pulling a "try before you buy" on them).
  • TomCgcmfcTomCgcmfc Posts: 3,357 Valuable Player
    Oculus Direct for me.  Although not advertised, the Oculus Store is good for refunds on purchases up to 30 days.  I know because I had no problems getting my Rift S refunded after a few weeks use.  Also good to have Customer and Technical Supports under one roof imho.

    Custom built gaming desktop; i9 9900k (water cooled) oc to 5ghz, gtx 1080 ti, 32 gb 3000hz ram, 1 tb ssd, 4 tb hdd.  Asus  ROG Maximus xi hero wifi mb, StarTech 4 port/4 controller sata powered usb3.0 pcie card, PCI-E PCI Express to USB 3.1 Gen 2 card, Asus VG248QE 1080p 144hz gaming monitor, Oculus Rift cv1 w/2x sensors, Vive Pro w/2.0 base stations/Index controllers, Quest 1 w/Link and VD wireless (good/close 5Ghz wifi and PC with Ethernet cable to my Router).

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