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Right controller issues ??

G83G83 Posts: 2
NerveGear
is anyone having issues with the right quest controller ?
you can’t seem to do anything with it, for example....
when you are in the “home” part of the quest app, if you use your left controller, and the move it along the menus they make a sound and highlight them ready for user input, or if you hover over a game icon it shows options like uninstall, when using the right one nothing happens. The pointer is still there, you can kind of select things but that’s it, this is also the same before you even start the app at the pattern lock screen, I can use the left to create the pattern unlock, but the right does nothing, tried switching the headset on and off, pulling on the triggers to try activate it. Nothing, however it works in game ? Any help on this/ or other having the same issue ? 
Thanks.
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Comments

  • heemdreamheemdream Posts: 1
    NerveGear
    I’m having same issue. Left controller stayed “on” and prevents right controller from selecting anything 
    the left controller has a small crack on the ring so I thought this was the problem,  but I now think the firmware update broke something, also some of my apps have an install date of 1970. 
  • G83G83 Posts: 2
    NerveGear
    Any chance oculus can chime in here ??
  • FlashMC13FlashMC13 Posts: 2
    NerveGear
    I am having this same exact issue, it started after the 7.0 update.
  • chilabobchilabob Posts: 6
    NerveGear
    Having absolutely the same issue and raised ticket #819409, no one is replying so far :(
  • erasmushurterasmushurt Posts: 26
    Brain Burst
    Just to note this is still an issue. It seems to always be the right controller. I haven't found a solution for it yet. 

    In my case sometimes it tells me the right controller isn't tracking. Other times on the main menu you will notice that it doesn't move when you move your arm (the pointer does but the controller stays locked in position). In games mostly it works so long as you can see it in front of you but any time your hand dips out of view it loses tracking. It's a big problem in games like Beat Saber or BoxVR.

    It seems like this may be a hardware issue, either in the lower right sensor or in the controller, but since it is always the right controller who knows. I never had an issue until a few days ago. And now it's becoming unusable. Support gave me information on how to force an update... on the Rift instead of the Quest... 
  • VRBabe14VRBabe14 Posts: 188
    Art3mis
    My thumbstick thumbs up sensor isn't working on my right controller. I'm also on latest firmware. Also having tracking problems where the guardian appears then it kicks me back to home. Sort it out oculus please. I'm still waiting for a response about my right controller from support ticket. I had this problem but on the left controller on my day release quest, this is my replacement. Not looking good is it. Facebook needs to test all of their controllers on latest firmware including the finger tracking before releasing updates.
    Oculus Quest Status:
    RECEIVED Tues, May 21 2019 12:01 PM GMT
    UPDATE: FAULTY, ISSUED REPLACEMENT Fri, July 26 2019

    Oculus Rift & Touch Bundle Status:
    RECEIVED Thurs, Sept 07 2017 2:38 PM GMT

    Oculus Rift DK2
  • VRBabe14VRBabe14 Posts: 188
    Art3mis
    I never had this problem with my cv1 controllers maybe because it was using outside in tracking which is much better as I have 3 sensor setup.
    Oculus Quest Status:
    RECEIVED Tues, May 21 2019 12:01 PM GMT
    UPDATE: FAULTY, ISSUED REPLACEMENT Fri, July 26 2019

    Oculus Rift & Touch Bundle Status:
    RECEIVED Thurs, Sept 07 2017 2:38 PM GMT

    Oculus Rift DK2
  • OctopusGardenOctopusGarden Posts: 5
    NerveGear
    I bought a quest had issues with a controller.  Sent it back to Amazon and purchased another Quest had another issue with controller.   Sent it back and got a refund.   That's what you should do.   It's a flaw in design.   The controller will not function properly.  It's just a matter of time on any unit you purchase.
  • RezlaRezla Posts: 5
    NerveGear
    I bought a quest had issues with a controller.  Sent it back to Amazon and purchased another Quest had another issue with controller.   Sent it back and got a refund.   That's what you should do.   It's a flaw in design.   The controller will not function properly.  It's just a matter of time on any unit you purchase.
    if this was the case everyone would have the same issue but they don't, so either it's the software or something else but it's not hardware design.
  • VRBabe14VRBabe14 Posts: 188
    Art3mis
    Rezla said:
    I bought a quest had issues with a controller.  Sent it back to Amazon and purchased another Quest had another issue with controller.   Sent it back and got a refund.   That's what you should do.   It's a flaw in design.   The controller will not function properly.  It's just a matter of time on any unit you purchase.
    if this was the case everyone would have the same issue but they don't, so either it's the software or something else but it's not hardware
    design.
    Rezla said:
    I bought a quest had issues with a controller.  Sent it back to Amazon and purchased another Quest had another issue with controller.   Sent it back and got a refund.   That's what you should do.   It's a flaw in design.   The controller will not function properly.  It's just a matter of time on any unit you purchase.
    if this was the case everyone would have the same issue but they don't, so either it's the software or something else but it's not hardware design.
      I have the same problem too with my right controller. Oculus are sorting out a replacement for me but I have to send my controller back first so I'll be offline for weeks.
    Oculus Quest Status:
    RECEIVED Tues, May 21 2019 12:01 PM GMT
    UPDATE: FAULTY, ISSUED REPLACEMENT Fri, July 26 2019

    Oculus Rift & Touch Bundle Status:
    RECEIVED Thurs, Sept 07 2017 2:38 PM GMT

    Oculus Rift DK2
  • bruzybruzy Posts: 1 Oculus Start Member
    Unpair the right controller in your mobile app... pair again, a firmware update will most likely start... problem fixed. If it doesn't pick it up after unpairing, or if the controller does not vibrate, you may be looking at a replacement.
  • StoneyBeatZStoneyBeatZ Posts: 67
    Hiro Protagonist
    It's almost 2020 and these right controller problems still exist. 1 hour after playing our controller stopped working. What did you guys end up doing for a fix? Because I just ordered a new one. I'm not jumping thru all them hoops with oculus when they know they have controller issues for THIS LONG  
  • GamingFox7GamingFox7 Posts: 1
    NerveGear
    Had same problem after updating too. Bruzy's suggestion to go to Settings and unpair and then re-pair the right controller again worked for me.
  • zanglorzanglor Posts: 9
    NerveGear
    edited December 2019
    Same issue here. Although interestingly enough my right controller was the issue, then I unpaired and re-synced, and now it's my left controller having the issue... I've started comms with support but they say they're backed up (probably with complaints about this same issue) so I have to wait a week. Pretty crappy situation. It's incredibly disappointing to see that this has been in issue for over 6 months at least and it hasn't been addressed
  • tankgirl527tankgirl527 Posts: 1
    NerveGear
    Got my new oculus quest today! Was so excited, right controller didn't work straight out of the box. Tried unpairing, putting a different new battery in, and nothing. Probably just going to return it and get my money back. Obviously there is a problem and the company refuses to fix it. It's a shame when companies charge you so .uch for a crappy product that they cant even stand behind
  • iTesla8iTesla8 Posts: 107
    Art3mis
    Got my new oculus quest today! Was so excited, right controller didn't work straight out of the box. Tried unpairing, putting a different new battery in, and nothing. Probably just going to return it and get my money back. Obviously there is a problem and the company refuses to fix it. It's a shame when companies charge you so .uch for a crappy product that they cant even stand behind
    Take a selfie with your Oculus Quest to prove that you have it. :D
    My Own PC Build: NZXT Source S340 White > Corsair RM1000i > Asus ROG Strix Z270F Gaming > CPU Intel i7-7700K 4.5Ghz > Deepcool Captain120 EX > RAM KHX2400C15/16G | 4pcs = 64GB > Asus GTX1070 Dual O8G > Samsung U32J59xUQ 4K > Realtek High Definition Audio > Intel SSD 760p Series PCIE/NVMe M2.1 1TB > Intel SSD 600p Series PCIE/NVMe M2.2 1TB > AZIO Retro Classic Copper > Razer Mamba Hyperflux = Oculus Quest/Link
  • Umpa_PCUmpa_PC Posts: 830
    Trinity
    Got my new oculus quest today! Was so excited, right controller didn't work straight out of the box. Tried unpairing, putting a different new battery in, and nothing. Probably just going to return it and get my money back. Obviously there is a problem and the company refuses to fix it. It's a shame when companies charge you so .uch for a crappy product that they cant even stand behind
    I had a similar issue but with the left.  I managed to get it to pair and all is good.  Try again but leave the battery out of the controller for 2 mins before putting it back in again, then follow the pairing instructions.
    Oculus Rift S - Oculus Quest 128GB
    MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
    MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
    16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
    Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 17, Quest Version 17
    Fan Cooling by Zotac FireStorm - AfterBurner cause me problems.
  • ilaina.meislerilaina.meisler Posts: 2
    NerveGear
    Got new right controller in and it solved the problem. Now I want Oculus to refund the purchase. 

    The first didn’t work out of box.  It took them 5 days to reply to me after two tickets. Made suggestions to try what I already told them I did.  All that was left with was suggestion to factory reset. Since the controller didn’t work right out of box no way that would work. 

    Got tired and ordered new controller. 

    Now it works but had to pay $70. 

    I’ll give them time to make amends. 
  • Umpa_PCUmpa_PC Posts: 830
    Trinity
    Got new right controller in and it solved the problem. Now I want Oculus to refund the purchase. 

    The first didn’t work out of box.  It took them 5 days to reply to me after two tickets. Made suggestions to try what I already told them I did.  All that was left with was suggestion to factory reset. Since the controller didn’t work right out of box no way that would work. 

    Got tired and ordered new controller. 

    Now it works but had to pay $70. 

    I’ll give them time to make amends. 
    TBH I don't think you will get far with that, I can't see them giving you $70 for something you decided to buy.  The best that will happen is you can RMA the old controller for a replacement (that you no longer need). Or depending on what country laws where you live in send the entire thing back for a refund.   
    Oculus Rift S - Oculus Quest 128GB
    MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
    MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
    16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
    Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 17, Quest Version 17
    Fan Cooling by Zotac FireStorm - AfterBurner cause me problems.
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