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(blank screen) Rift S Crashes NON STOP (SOLVED!!)

Darrenteed
Explorer
My original post is below however it might not be descriptive enough to the actual problem so I am updating that here to hopefully help others.
Basically, the Oculus app would open, I would try to put on the headset and as soon as the headset would start to display, it would disconnect and the Oculus app would close and reopen. I could also just bump or move the headset to cause the crash. additionally, the app told me my USB drivers were out of date. My solution to this problem is in a comment below. 

ORIGINAL POST:
Hey There. I have sent a rift S in for repair because the headset would crash the second it was moved at all. I got my new one back today and same story.
Any ideas? I am at a loss now. 
83 REPLIES 83

Zenbane
MVP
MVP

So it's not tested or QA  before release ? 

This seems to be a topic shift. I was originally addressing your comment about whether it is first gen. If you want to talk about QA then we can do that next, if you are no longer holding the argument that Rift-S isn't first gen, which it is.

QA for computer technology can never address every single possible configuration for every individual's PC around the globe. The QA is well enough that while there are those experiencing issues, there are also those who are not experiencing these issues.

The Rift-S still has Oculus name on it  regardless who makes it.

The term "first generation" has nothing to do with a logo or brand that is slapped on like a sticker. The term "first generation" very much pertains to "who makes it." If you want to disregard who makes it, then you are also disregarding the term "generation."


I worked for better 40 years of employment in QA with electronics and
entertainment software if I gave the OK on product like the released
Rift s state I would have been fired.
I continue to work, going on 20 years, in information technology. And I've been part of QA and helped lead QA. For a plethora of industries (banking, military, medical, education, automotive, technology), and never once has QA been able to guarantee a 100% picture perfect experience for 100% of all end-users. That is pure fiction, and no one has ever been fired for it in any of the projects I've been involved in. This includes projects for Fortune 500 and 100 organizations. Anyone who has any real experience with both Quality Assurance and Quality Control understands that the goal is "mitigation," not "elimination." Neither risks nor defects can be 100% eliminated, they can only be mitigated.

Morgrum
Expert Trustee
Your experience means nothing Zen I already went over that using other products as examples.

They would rather scream at the world instead of seeing reason.
Especially mister im going to insult everyone who makes a valid point and cry that they are being belittled when someone calls out their B.S.


WAAAGH!

john.zigmont
Heroic Explorer
@Morgrum 

@Zenbane

Enjoy your rift I'm done with RD and QA for Oculus  products next purchase is Valve Index.

My Vive, Samsung work with no problems and so did my two Rift CV1 I wish I never sold them.



Zenbane
MVP
MVP


@Zenbane
I f you think IT world in fortune 500 is the same as QA for entertainment and electronics its not.



Name one piece technology in the entertainment industry that was 100% perfect for 100% of all users globally. QA is worse for the consumer market than for Fortune 500 companies, because Fortune 500 companies have more control over the end-user's workstations. We lose those controls in the entertainment and electronics industry, thus making the results of QA less effective.

Your talking about Risk management which really doesn't apply to customer electronics.

I talked about both risk and defects, which very much applies. We're talking about the chance that a product will yield defects for a user. That's defined as a risk. And that chance is never reduced to 0% for all users, especially in the entertainment and electronics industry.


I stand by what I said Rift-S wasn't there first headset and it shouldn't been released in current state.

That's a change in wording compared to what was originally said. The Rift-S is the second PCVR headset by Oculus, but it is a first generation headset just the same.

Zenbane
MVP
MVP


Enjoy your rift I'm done with RD and QA for Oculus  products next purchase is Valve Index.

My Vive, Samsung work with no problems and so did my two Rift CV1 I wish I never sold them.



Plenty of issues with all of the products you just listed over the past few years. You can check all the discussions around RMA and tech support on Reddit for each of them. To each their own!

Digikid1
Consultant


@Morgrum 

@Zenbane

Enjoy your rift I'm done with RD and QA for Oculus  products next purchase is Valve Index.

My Vive, Samsung work with no problems and so did my two Rift CV1 I wish I never sold them.





See ya. Watch that door though...

9f9hikufw7cr.gif

rednekcowboy77
Adventurer


rednekcowboy77
Adventurer

Zenbane said:


So, I waited 6 months to purchase the Rift-S but yet you criticize me for me being an early adopter???  Which is it? 


You are still an early adopter after having waited 6 months. To avoid being an early adopter, you would have to wait a few years for the next generation version of the Rift-S. That's how early adoption works.


One thing the Rift-S isn't there first product




Rfit-S is a first gen product, since it is a completely revamp of the Rift and, more importantly, was designed by an entirely different company.


Seriously???  6 months is a lifetime when it comes to tech.  Not sure where you get your information from but 6 months after a COMMERCIAL release is not an early adopter by any stretch, shape or form!!  Also, according to @Morgrum 6 months is the precise time to wait not to be considered an early adopter--which I actually agree with.  An early adopter would be considered someone who is in beta or bought it on release.  After this amount of time, anything missed in QA should either have a resolution or been completely dealt with by now.

And while the Rift-S has differences than the Rift, it is a second gen iteration of the Rift Family.  If it was not, it would be called the Rift 2.  It's an upgraded version of the original, not a different product line altogether.  The tracking is better, the resolution is a little higher (not that it matters as most games aren't high-res anyways--unless ur watching porn lol) but it still uses the exact same software and backbone as the original Rift.  It is not a next-gen system.

https://www.roadtovr.com/oculus-explains-timing-rift-2-rift-pro/

"With last month’s announcement of the Rift S, it became clear that Oculus was not ready to deliver a ‘Rift 2’, and instead opted to focus on making the existing Rift experience easier to use"

FYI, at any rate, it's not a hardware issue whatsoever, the problem is the software 100%, which has been around for years.  Oculus really needs to give up on the requirement to run Oculus home in order to use the headset.  It's absurd.

Don't get me wrong, it is a major improvement but the holy grail, it definitely is not.  I expect issues with tech and don't mind dealing with bugs, what I object to is that every single time someone posts an issue anywhere here or on reddit, they get slammed by either people outright attacking them or people saying "I have no issues with mine, I don't know what your problem is" and get outright hostile about it.  This makes getting help or finding solutions almost impossible because every single thread gets overrun with this garbage.  Then, on top of that, Oculus support directly is pretty much completely and utterly useless, providing nothing more than basic troubleshooting steps for every single issue, no matter what it is.  After several emails (which take forever to get responses to--if you even get one) the only suggestion is to RMA the headset and the original issue never gets fixed so when you do actually do the RMA, you still end up with the same issue when you receive the new headset.

Anonymous
Not applicable
It has been three months...

john.zigmont
Heroic Explorer
Here what I have to say,  stated in the link below, read the link and you tell me this growing pains of  a new product what BS.

Everyone is expert and help is non-exist in the forums and Customer Service. At this point I will hold on to Rift-S for Stormland and after that NO MORE OCULUS PRODUCTS or Software from the Oculus store.

This is my last post in the forums.