No info is wrong. Simply wont let me add a payment method to buy anything from the store. Another day, another problem with Oculus. Somebody other than the mod please help because I know im just going to be told "Please submit a support ticket", which is valid but CS doesnt respond for at least 5 days or more.
me too. i opened a ticket many months ago when i first started having this problem. support told me to "check credit card information to make sure its correct." im speechless. do ya think maybe i already tried that? enough of my rudeness.
i recently tried buying things again, to no avail. same problems. i cant add any ccs. i can add paypal but then i get the "permissions error" where i cant buy anything anyway. i wanted to buy all the packs from the summer sale, but that ships sailed. now there are other games on sale that i want. i feel oculus doesnt want my money >.<
Dealing with this issue too. I have to give props where deserved and the support team has been all over this issue. No resolution yet, but they're in contact with me on a consistent basis.
Ever since I was a young boy I've wanted to do this, so now that I have, wtf do I strive for?
We will do our best to have your issue resolved as soon as possible.
wow what a shit thing to send all the money i have spent with oculus
Sheana
Your concerns are understandable, which is why I assure you that we will get back to you as soon as possible.
do you have a uk call number wich i can call
Sheana
This is not something we will be able to resolve for you over the phone.
Principe joined the chat
Principe
Greetings Neil, unfortunately the situation isn't able to be addressed over chat. This is as we're looking into the cause of the issue.
Due to such we ask for your patience while we review the case and we'll get back to you as soon as possible.
Sheana left the chat
I see that it has been past on
It is simple my bank says you are refunding the payment
Principe
The situation at hand is you're inability to attach a new payment method and purchase content, correct? As this is the issue, we're reviewing the cause. However you are welcome to test another Oculus Account to verify the cause for us.
If another account resolves it, then it's an issue on our backend that we're currently looking into for you, however if it doesn't, then it's an issue with your payment method.
yes but i have removed my card and tried again but now it will not let me add the card
Principe
Regardless we ask for your patience. There should be an update in the next 1-2 business days as the appropriate team is only in during the business week.
Is there any other issues or concerns that we can look towards addressing in the meantime?
wow just get rid of me not good no the is nothing you can help with
Principe
It's not that we're attempting to get rid of you, however as the cause isn't something that I'm immediately able to address, nor has been identified the appropriate team needs to review the cause.
I have read the forum and I am not unique in this. this is why i ask for my money back for all my oculus rifts
Principe
The cause of the issue would vary from user to user as not all financial institutions are the same and that not every case would be identical. As for refunds of older devices, our return policy if purchased from the webstore is within 30 days.
if i can not buy new content then what is the point
Principe
The point is that we ask for your patience of another 1-2 business days so that we can review the cause for your inability to re-attach the payment method and inability to purchase new content.
! to 2 days we will see
i am not happy
Principe
Understandable, however are looking to identify and hopefully address the cause as soon as possible.
ps its nice of Dylan to get back to me not 😞
Principe
You should receive an update in the next 1-2 business days in Ticket #858865. Any further questions or concerns should be asked there, as creating new chats won't expedite the review process.
what can i say oculus at it beast bye
Principe
Fare thee well, I look forward to updating you in 1-2 business days.