09-16-2019 10:01 PM
09-17-2019 01:23 AM
It's possible there's a defect with one of the Rift's lenses if someone else has tried it and finds the same issue.
The lenses are fixed in place so focus won't be affected by settings, only by moving the headset around on your face. The IPD adjustment with the S separates the images in each eye so that your eyes converge naturally but don't affect focus.
Just to check though... are your glasses for reading or long distance.. and are they varifocal? if you can see ok long distance then usually you wouldn't need to wear any glasses using the Rift. And varifocals would cause problems anyway because you're focusing at a single distance wherever you look in the headset.
I'd maybe try one more person and see if they also have a problem (without giving them a clue first just to be sure). And if they say the same, contact support for a replacement.
You can open a ticket here:
https://tickets.oculusvr.com/hc/en-us/requests/new
or use the live chat button that appears at the bottom-right of the screen
09-17-2019 07:22 AM
09-17-2019 08:19 AM
ok, well if it is defective the store should refund or they return it to Oculus for replacement, the policy may vary depending on store.
One more thing to check would be any surface scratching on the lens... it's possible something happened at the factory prior to the protectors being applied. A close look at the lens surface under bright light should show if it's clear.
But yes, I would still open a ticket with Oculus as they would give you better advice on what the procedure should be for the store you bought it from if a replacement is necessary or if Oculus would deal with a replacement directly.
09-17-2019 08:28 AM
09-17-2019 12:41 PM
10-19-2019 10:01 PM