09-19-2019 08:55 AM
09-19-2019 10:02 AM
09-20-2019 09:51 AM
09-23-2019 11:53 AM
09-24-2019 12:48 PM
09-24-2019 01:01 PM
- Updated my GPU drivers. RX480 8gb
- Full windows 10 update
----------------------------- No CHage until I tried this below,which ruled out Hardware issues----------
I used DDU in safe mode to remove rx480 driver 19.9.2, then installed my old AMD driver 18.31, reboot my machine.
Then launched Oculus and guess what my headset came on for about a 1 minute, white light,then oculus home warning
"You must upgrade your GPU driver to use rift" and immediately headset went again, also as if oculus software will not turn rift on unless gpu is a specific driver'' So I am very concerned why you believe this to be hardware and not a (Firmware or Software issues on oculus end" so I did gpu drive update and now headset does not turn on again on my CV1. I paid $699 for this thing and barely used it. PLease escalate my ticket to beyond 1str level support.
My CV1 firmware is 709/b1ae4f61ae
My Sensor FIrmware is 178/e9c7e04064ed1bd7a089
FYI on Oculusvr.com, I click on my rift and see 3 serial numbers for rift Cv1 and 2 serials for sensors .
09-24-2019 01:05 PM
09-24-2019 01:06 PM
7star7 said:
Dear support, my last response on ticket from you is this... 'Oculus response: -->"I would like you to send me a picture of the back of your computer when the Rift and sensors are all connected."I explained this below.. With a technical picture, I already sent log file, review them."MY system has 2 US 3.0 (blue) ports in and 2 USB 2.0(black) in back .
There is no other connection being used but x2 usb 3.0(blue) for headset and sensor.