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Have Oculus And Headset Cable Broke.

I Have An Oculus Rift, (Not An S or anything special) And The Headset Cable broke, which seems like an easy fix.... until the fact that "It isn't available in my country" becomes a problem, Specific reason as to why there are no headset cables in stock for around, from what I've checked, the past 3 months?

Comments

  • YoirglYoirgl Posts: 157 Oculus Start Member
    Cables are a real issue with Oculus. :/
    They clearly made some scale economy around cable quality and is actually the main reason I'm slowly starting t shift to Vive. Their policy about cable breaks is nonexistant and having replacement is a pain in the ass no matter where you live.
    My best adviceto you is either to find one online on alternative websites (according to oculus support it's available somewhere ?!) and/or to show your protest by not spending money anymore on those headsets until they start treating their customers better. (like non-proprietary cables ?!!)

    Yoirgl.
  • SurvivorBoiSurvivorBoi Posts: 2
    NerveGear
    Ive Heard they have bad customer support but sheesh!
    Well, thats uhh, yay.
    Honestly I would consider literally trading the thing in, id still get around 300 probably, its only the cord thats broken, and its even mostly usable.
    Also, Thanks For Responding So Quickly!
  • dburnedburne Posts: 2,866 Valuable Player
    You have a broken cord that is mostly useable?

    Don

    EVGA Z390 Dark MB | I9 9900k| EVGA 2080Ti FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case| Rift S | Quest |
  • parsecnparsecn Posts: 94
    Hiro Protagonist
    I Have An Oculus Rift, (Not An S or anything special) And The Headset Cable broke, which seems like an easy fix.... until the fact that "It isn't available in my country" becomes a problem, Specific reason as to why there are no headset cables in stock for around, from what I've checked, the past 3 months?

    This is a real bummer, and Oculus have left us CV1 owners out to dry. Plenty of similar posts with dissatisfied users
    https://forums.oculusvr.com/community/discussion/80026/replacement-rift-cables/p1
    https://forums.oculusvr.com/community/discussion/79952/hdmi-cable-and-cannot-order-new-one
    https://www.reddit.com/r/oculus/comments/cynbei/for_those_who_need_a_replacement_oculus_rift/
    https://www.reddit.com/r/oculus/comments/cyfsk3/rift_cable_no_longer_for_sale_i_need_a/

    I think we're up to about 10 posts, not including chatter on Discord but the above 4 are the main ones to reference.

    Most importantly, take a moment to vote at user voice: https://oculus.uservoice.com/forums/918556-oculus-rift-s-and-rift/suggestions/38506144?page=1&per_page=20 


  • falken76falken76 Posts: 2,885 Valuable Player
    Ive Heard they have bad customer support but sheesh!
    Well, thats uhh, yay.
    Honestly I would consider literally trading the thing in, id still get around 300 probably, its only the cord thats broken, and its even mostly usable.
    Also, Thanks For Responding So Quickly!

    Not anymore, now that the cord can't be purchased, you have a paperweight.  That's going to be a hard sale.  What are you going to tell the potential customer?  Are you going to say "Just buy one from Oculus" to complete the sale, or are you going to say "You can't buy this cable anywhere anymore, without it the HMD doesn't work".

  • TomCgcmfcTomCgcmfc Posts: 1,511
    Project 2501
    Well, for now that's the way it is so no sense complaining because it probably will not do any good.  If you start a ticket with Oculus Support they should be able to supply you a replacement if you are still under warranty, or offer you a refurbished headset with cable for ~$250.  Up to you to decide whether to buy a refurbished unit or spend extra on a newer headset.  I think many people would be better off buying a refurbished unit and then take better care of the cable.  

    Custom built gaming desktop; i9 9900k (water cooled) oc to 5ghz, gtx 1080 ti (from my old AGA), 32 gb 3000hz ram, 1 tb ssd, 4 tb hdd.  Asus  ROG Maximus xi hero wifi mb, StarTech 4 port/4 controller sata powered usb3.0 pcie card, Asus VG248QE 1080p 144hz gaming monitor, Oculus Rift cv1 w/2x sensors, Vive Pro, Vive Cosmos, Vive Wireless.

  • geebee666geebee666 Posts: 224
    Nexus 6
    edited September 22
    Oculus should sort out replacement cables ASAP, no availability of a critical part that is known to fail often so soon after sales is ridiculous.

    I am still interested to see what there response will be to EU or AU sales where this is counter to there laws. 
  • MonkeyMagic77MonkeyMagic77 Posts: 2
    NerveGear
    TomCgcmfc said:
    Well, for now that's the way it is so no sense complaining because it probably will not do any good.
    How about no, complain loud and everywhere to let everyone know what facebook thinks of their customers.
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