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How do I contact Oculus for warranty support?

eadeaeadea Posts: 1
NerveGear
My Go controller appears to be dead. No leds after new battery attempts and unpairing. When I follow the link from the App or the website I’m getting a page that displays “Sorry, something went wrong 
We’re working on getting this fixed as soon as we can”.

I see no other way to contact them for a warranty repair. Any suggestions?

Comments

  • MaestronomicMaestronomic Posts: 15
    Brain Burst
    Just throw them an email. They are super helpful and fast :)
  • ShowbizDonkeyShowbizDonkey Posts: 295 Oculus Staff
    Hey @eadea - Sorry to hear that you're having issues with your Go controller. You'll want to head here (https://support.oculus.com/885981024820727/) to contact our support team for troubleshooting and replacement, if appropriate.
  • fdemoralefdemorale Posts: 1
    NerveGear
    Hello I just received my quest. How do I register my product for warranty, or does it register automatically? 
  • RichooalRichooal Posts: 1,811 Valuable Player
    fdemorale said:
    Hello I just received my quest. How do I register my product for warranty, or does it register automatically? 

    Automatically.
    i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Senors - 0 PROBLEMS 1 minor problem
    Dear Oculus, "If it ain't broke, don't fix it", please.

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