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Inateck card no longer working with Rift CV1 after motherboard upgrade

toxwa
Explorer
Yesterday I upgraded my PC with a new motherboard and CPU. With my old intel CPU the Inateck 4-port USB card has worked perfectly for the last 1,5 years (2 sensors on Inateck, headset and 3rd sensor on motherboard). Now I have a Ryzen 3600X on a MSI MPG X570 gaming plus and I have tracking problems with the Inateck card.

When I connect the sensors and headset the same way I did with my intel, everything seams fine (green checkmarks with all devices in oculus home). But as soon as I start playing a beat saber (after cutting 10 blocks), I get notifications of sensor errors and the 2 sensors connected to the card change from green checkmarks to red.

Has anyone else experienced similar problems with the inateck card and this motherboard (or other msi/x570 motherboards?).

Things I've tried, but didn't work:
- only 1 sensor on the Inateck card
- everything on the mortherboard, different USB ports tested (this works better than the inateck, but still has tracking issues)
- Switching the Inateck card to a different PCI-slot
- Microsoft driver in stead of inateck driver (with the intel board I got the best results using the microsoft drivers)
19 REPLIES 19

OmegaM4N
Expert Trustee
Try this, remover the battery and wipe the bios, video card in the top slot, in the second slot put in either of these cards, replace battery and reboot, see if that clears any issue because we know now this must be a conflict at the hardware level as the starcard caused it to fail at initial boot, so something is causing a conflict somewhere.
CV1/Vive-knuckles)/Dell Vr Visor/Go/Quest II/ PSVR.

toxwa
Explorer
I did clear CMOS yesterday by removing the battery. The video card has always been in the top slot. The startech card needs a x4 slot, so I can only put it in the other large slot (I have two x16 slots and 3 x1).
It still doesn't work.

OmegaM4N
Expert Trustee
Did you try removing all cards, then use the built in gpu as your display, and just have one of those USB cards in the first PCIe slot, and see how it gets by post, that way you can tick another one off the list......and then do the same with the other ports if the first one does not solve it.........plus are there any jumpers settings on these cards, i can remember, again a quick check just to tick another possible off the list.




CV1/Vive-knuckles)/Dell Vr Visor/Go/Quest II/ PSVR.

toxwa
Explorer
The Ryzen 3600X doesn't have an integrated GPU, so I can't test it without the nvidia card (I don't have another AM4 CPU available). The USB cards don't have any jumpers, only a sata power connector (which I plugged in).

ohgrant
Superstar
 That's a real nice looking mainboard 23x USB, PCIe 4.0. I would say in your case you would probably be better off using your on board USB. I didn't see you mention your power supply. Possibly just need a bit more current. A 650-750 PSU?
Gigabyte  AB350 Ryzen 2700x, 32gb ddr 4 3200, 2080ti. HP Reverb G2, Index controllers, Quest 1 and 2x Quest 2. 65" 3DTV HD3D DLP projector.

OmegaM4N
Expert Trustee
^^^That is a thought, maybe that new setup will run it all without the need for the pci usb card, might be worth a try and see.
CV1/Vive-knuckles)/Dell Vr Visor/Go/Quest II/ PSVR.

toxwa
Explorer
After bying the 2070, I got tracking problems after about 15 minutes of gaming. This was caused by not having enough power (550W PSU). I upgraded to a Corsair RM850x 80+ Gold less than a year ago which should be enough.

I tried running the rift on all onboard USB ports, spreading them out evenly over the CPU controlled ports and x570 chipset controlled ports. It works reasonably well, but not as good as on my old board with the inateck card. It also give's me problems with touch controller vibrations in beat saber, which is caused by plugging the hmd into the 3.1 ports of the motherboard. I had the same porblem with my old board and switching USB ports solved it. On the new board, I get this on all onboard USB ports.

toxwa
Explorer
I downgraded the bios with 1 version. Now the pc boots with the startech card as well, but I get the same unstable performance as with the inateck card.

toxwa
Explorer
I went through the logs. This is a log with both the HMS and 1 of the 3 sensors connected to the startech card.
The HMD gives IMU sample errors:
06/11 09:26:15.142 {INFO}    [HardwareSDKRelay] HMD WMHD202B3003XG got health event with error code -4200: Too many lost IMU samples.  Expected <= 2, actual 231

The sensor gives truncated frames/corrupted images:
06/11 09:26:18.333 {WARNING} [RiftDML:CameraImpl] WMTD202C1002XM: Camera frame truncated
06/11 09:26:18.350 {!ERROR!} [Kernel:Error] OVR Error:
  Code: -8017 -- ovrError_HALTruncatedCameraFrame
  Description: Camera frame truncated
  OVRTime: 263.256010
  Time: 2019-11-06 09:26:18 [351:766:700]

I get these errors a lot, and then the following Harware health is BAD warning shows up:
06/11 09:26:15.142 {WARNING} [HW:Health] Hardware health is BAD.
0012 WMHD202B3003XG: 0x0 (0) ovrSuccess
IMU Stats
per total
Messages 2504 14802
Samples 5008 29834
Lost 0 355
Interpolated 0 0
HMD Avg Latency 8
p95 Latency 44
CPU Avg Latency 17
p95 Latency 11
Set FR Failures 0
Get FR Failures 0
Last FR Failure Time 0.0
Report Rate 500
Temperature (C) 36.5

0006 WMTD202C1002XM: 0xffffffffffffde66 (-8602) ovrError_DML_ExcessiveFrameTruncation Sensor truncated 9 (expected <= 1) frames in last period
{
"frame_stats":
{
"complete":{"period":0,"total":925},
"truncated":{"period":9,"total":18},
"skipped":{"period":0,"total":4},
"recovered":{"period":0,"total":0},
"jpeg_errors":{"period":0,"total":0},
"corrupted_images":{"period":251,"total":618},
"decode_time":{"period":0,"total":0},
"decode_method":"Raw",
"usb2_bandwidth": 1
},
"usb_host_info":
{
"bcdusb":768,
"bcddevice":0,
"allow_turn_off":1,
"host_info":
[
{
"type":4,
"vid":10291,
"pid":529,
"description":"USB Composite Device",
"dev_id":"USB\\VID_2833&PID_0211\\WMTD202C1002XM",
"driver_provider":"Microsoft",
"driver_version":"10.0.18362.1",
"dw_allow_turn_off":4294967295
},
{
"type":2,
"vid":65535,
"pid":65535,
"hub_port_num":2,
"description":"USB Root Hub (USB 3.0)",
"dev_id":"USB\\ROOT_HUB30\\7&301F8763&0&0",
"driver_provider":"Microsoft",
"driver_version":"10.0.18362.1",
"dw_allow_turn_off":1
},
{
"type":1,
"vid":6945,
"pid":8514,
"description":"USB xHCI Compliant Host Controller",
"dev_id":"PCI\\VEN_1B21&DEV_2142&SUBSYS_21421B21&REV_00\\6&FA55729&0&0008000A",
"driver_provider":"Microsoft",
"driver_version":"10.0.18362.207",
"dw_allow_turn_off":4294967295
}
],
"serial":"WMTD202C1002XM"
},
"device_specific_stats":
{
"etron_chip_id": 27,
"driver_stats":
{
"iso_read_submitted":10367,
"iso_read_completed":10362,
"iso_read_failed":0,
"iso_read_ntstatus":0,
"iso_read_usbdstatus":0,
"iso_read_length_error":0,
"iso_read_stream_error":0,
"iso_read_no_requests":0,
"iso_read_req_too_short":0,
"iso_read_request_completions":1561,
"iso_read_request_completed_bytes":1923874812,
"iso_read_request_total_bytes":1921554832,
"streaming_req_submitted":207,
"streaming_req_succeeded":207,
"streaming_req_failed":0,
"last_bad_isopacket_status":-1073545216,
"last_bad_isopacket_status_time":255867,
"bad_isopacket_counter":111,
"interrupt_read_completed":574,
"interrupt_read_completed_bytes":0,
"interrupt_read_failed":0,
"interrupt_read_ntstatus":0,
"interrupt_read_usbdstatus":0
},
"sensor_die_temperature":36.25
}
}





OmegaM4N
Expert Trustee
After everything you have tried it might be time to just return that mobo as you should not be having these types of issues, and with two different cards, something not right at this point.
CV1/Vive-knuckles)/Dell Vr Visor/Go/Quest II/ PSVR.