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NOT Happy Oculus!

davidb01
Adventurer
Not very happy oculus!!!!

I got a small nick in my CV1 headset cable so now I can’t get any hdmi signal to the headset. I looked to purchase a new cable but of course they don’t exist in the website anymore. Raised a support ticket and after days of diagnosis etc I now get a message saying they’ve determined the nick in the cable is causing the issue (duh!!!!!) but they only provide cables to people still under warranty and can’t provide me a new cable. They “hope I understand”. No!! I frigging don’t!!! Is a god damn cable, not like I’m asking for new display panels or anything! So now I have a dead unit cause you can’t provide a simple damn cable!!! NOT HAPPY!
5 REPLIES 5

ohgrant
Superstar
 https://www.ebay.com/itm/OEM-Oculus-Rift-S-VR-Glasses-DP-USB3-0-Cable-Display-line/312833992071?hash...
Gigabyte  AB350 Ryzen 2700x, 32gb ddr 4 3200, 2080ti. HP Reverb G2, Index controllers, Quest 1 and 2x Quest 2. 65" 3DTV HD3D DLP projector.

Richooal
Consultant

ohgrant said:




He said "CV1".
i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Sensors - 1 minor problem
Dear Oculus, If it ain't broke, don't fix it, please.

ohgrant
Superstar
 Wow it does look bleak, only other one I found was a hefty price. Nothing in stock @ amazon 
https://www.ebay.com/itm/OEM-Replacement-Cable-for-Oculus-Rift-CV1-Headset-READ-DESCRIPTION-PHOTOS-/...
Gigabyte  AB350 Ryzen 2700x, 32gb ddr 4 3200, 2080ti. HP Reverb G2, Index controllers, Quest 1 and 2x Quest 2. 65" 3DTV HD3D DLP projector.

parsecn
Heroic Explorer
Hey @davidb01 

NOT happy Oculus! Yes, you and hundreds of others who are even aware of the pickle Oculus has put us in. Sounding like a skipping record to regulars who hit this forum, but please take a moment to vote and comment at the Oculus User Voice thread: 
https://oculus.uservoice.com/forums/918556-oculus-rift-s-and-rift/suggestions/38506144

It only takes a moment. Vote button upper left. 

I have no doubt the user voice will surpass "Optical handtracking for Rift S" as the #1, top idea to Oculus especially as more persons require a replacement CV1 cable at regular use, etc. Oculus can't even be bothered to make a statement on it and support reps tell you to just buy a Rift S if out of warranty.

Personally, I have abandoned Oculus and will no longer purchase their products due to the high likelihood of their doing it again with Rift S, etc. I have ZERO consumer confidence and I will not be a facebook product.

parsecn
Heroic Explorer
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