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3 dots then black screen with Oculus Quest Link

brownsea2989
Protege
Using a cable confirmed working by others (Amazon Basics USB 3 3M) and GTX 1650, 16Gb, Ryzen 5 3550H based laptop I'm having problems launching Quest Link! Headset is recognised and passes text in Oculus Desktop software and prompt appears in headset. When I launch in the headset I get a black screen with 3 moving dots. Shortly afterwards, just a black screen with the Guardian circle on the floor.

Anyone else had this?
96 REPLIES 96

PaulyD917
Honored Guest
I also tried everything including factory reset with no luck 

cccoolguy10
Explorer

larrylart said:



I'm having the same issue. I tried everything. Resetting my headset, computer, and oculus app. I even redownloaded oculus app and factory reset my quest. Nothing has helped, it's all the same. oh yeah I also turned off overlay in geforce experience and updated drivers.


I also tried everything, including reset oculus to factory defaults ... what version of firmware are you on oculus? Also what windows? Maybe we have a common denominator. 


Im on firmware 11.0.0.180. And I'm on windows 10

cccoolguy10
Explorer


I've seen a few people have had success with disabling GeForce Experience Overlay however, I've never had this enabled and still have the problem. I've tried a couple of cables (including the one suggested by Oculus). I might try a full reset at the weekend and see if that works.


please let me know how it works once you do a factory reset.

cccoolguy10
Explorer


Hey Guys,

I had been having the exact same issues. At first I thought it was my wire as I got a different one from the Anker one recommended but the GeForce issue was what was causing me problems.
I had updated all my drivers and restarted a bunch of times. At times I did get it connected and working, if I unplugged the cable and replaced it, it would return to black screen. 
This is probably because after a reboot, GeF Exp didn't have a chance to start up correctly. 
I would ensurer your drivers are up-to-date, disable overlay, and restart both. 
Able to connect without a single issue. 

Just want to say thanks to who found this to be the problem and posted it here. Been following this thread for 4 days hoping for the answers and here they are. 


this was very unclear. Can you explain how you made it work again? I've restarted everything but maybe you mean geforce experience. I don't see a restart button in geforce though.

BigConverse
Honored Guest
Same problem,No sound, and when I launched the oculus link from the headset, a message alert appears on the oculus app "Oculus Link (beta version) needs an update on your oculus Quest, but my software version is 11.0.0.180 and dont show any updates available. Please help

larrylart
Explorer
I finally found the problem and got it to work on my setup. First to help debug you need to check the oculus app logs on your pc. That will be under youruser\AppData\Local\Oculus, file of interest(log) there is (last by datetime) Service_2019-11-23_14.20.00.txt (where I found my problem). Also on interest there  is Compatibility.json where is all the hardware listed (of interest in my case was blacklisted).
Now back to my issue, it was due to USB controller, I found in the logs this:
            "Compatibility_str": "BLACKLIST",
            "Name": "ASMedia USB 3.0 eXtensible Host Controller - 0.96 (Microsoft)",
Then I check in the Compatibility.json this: 
  "UsbBlackList": [ 
...
      "Vendor": "ASMedia",
      "PID": "1042",
      "OS": "Any"

I checked in my devices and I have the "ASMedia USB 3.0 eXtensible Host Controller" and that's that. I don't know why that is not supported. Luckily my Nvidia card has an USB C (3.0) port and I got an adapter to from C to type A female (usb 3 compliant) and it worked. Even with a cable made of three segments alittle over 3 meters, since I don't have yet one  long enough. 
Long story short, it was the USB 3 controller not compatible/ black listed. You can check the json file/logs to get a hint what is wrong.  

larrylart
Explorer
I finally found the problem and got it to work on my setup. First to help debug you need to check the oculus app logs on your pc. That will be under youruser\AppData\Local\Oculus, file of interest(log) there is (last by datetime) Service_2019-11-23_14.20.00.txt (where I found my problem). Also on interest there  is Compatibility.json where is all the hardware listed (of interest in my case was blacklisted).
Now back to my issue, it was due to USB controller, I found in the logs this:
            "Compatibility_str": "BLACKLIST",
            "Name": "ASMedia USB 3.0 eXtensible Host Controller - 0.96 (Microsoft)",
Then I check in the Compatibility.json this: 
  "UsbBlackList": [ ..
      "Vendor": "ASMedia",
      "PID": "1042",
      "OS": "Any"
I've checked in my devices and I have the "ASMedia USB 3.0 eXtensible Host Controller" and that's that. I don't know why that is not supported. Luckily my Nvidia card has an USB C (3.0) port and I got an adapter to from C to type A female (usb 3 compliant) and it worked. Even with a cable made of three segments a little over 3 meters, since I don't have yet one  long enough. 
Long story short, it was the USB 3 controller not compatible/ black listed. You can check the json file/logs to get a hint what is wrong.  

cccoolguy10
Explorer

larrylart said:

I finally found the problem and got it to work on my setup. First to help debug you need to check the oculus app logs on your pc. That will be under youruser\AppData\Local\Oculus, file of interest(log) there is (last by datetime) Service_2019-11-23_14.20.00.txt (where I found my problem). Also on interest there  is Compatibility.json where is all the hardware listed (of interest in my case was blacklisted).
Now back to my issue, it was due to USB controller, I found in the logs this:
            "Compatibility_str": "BLACKLIST",
            "Name": "ASMedia USB 3.0 eXtensible Host Controller - 0.96 (Microsoft)",
Then I check in the Compatibility.json this: 
  "UsbBlackList": [ ..
      "Vendor": "ASMedia",
      "PID": "1042",
      "OS": "Any"
I've checked in my devices and I have the "ASMedia USB 3.0 eXtensible Host Controller" and that's that. I don't know why that is not supported. Luckily my Nvidia card has an USB C (3.0) port and I got an adapter to from C to type A female (usb 3 compliant) and it worked. Even with a cable made of three segments a little over 3 meters, since I don't have yet one  long enough. 
Long story short, it was the USB 3 controller not compatible/ black listed. You can check the json file/logs to get a hint what is wrong.  


can you make that easier to understand. I couldn't follow along

larrylart
Explorer


can you make that easier to understand. I couldn't follow along


Ahh sorry, there is a bit of information in the issue and I'm a bit on the rush. 
Basically, my problem was due to USB controller in my desktop not compatible(black listed by Oculus). 
Check in device manager, Universal serial bus controllers (look for USB3) and see if yours is listed in the bellow black list. If so you will need use another usb controller, I used the one I have on the NVIDIA card, or buy one. 
  "UsbBlackList": [
    {
      "Vendor": "VIA Labs",
      "PID": "Any",
      "OS": "Any"
    },
    {
      "Vendor": "ETron",
      "PID": "Any",
      "OS": "Any"
    },
    {
      "Vendor": "NEC",
      "PID": "0194",
      "OS": "WIN_7_SP1",
      "Comment": "t15565352"
    },
    {
      "Vendor": "Renesas",
      "PID": "0194",
      "OS": "WIN_7_SP1",
      "Comment": "t15565352"
    },
    {
      "Vendor": "NEC",
      "PID": "0194",
      "OS": "WIN_8_0",
      "Comment": "t15565352"
    },
    {
      "Vendor": "Renesas",
      "PID": "0194",
      "OS": "WIN_8_0",
      "Comment": "t15565352"
    },
    {
      "Vendor": "NEC",
      "PID": "0194",
      "OS": "WIN_8_1",
      "Comment": "t15565352"
    },
    {
      "Vendor": "Renesas",
      "PID": "0194",
      "OS": "WIN_8_1",
      "Comment": "t15565352"
    },
    {
      "Vendor": "ASMedia",
      "PID": "1042",
      "OS": "Any"
    },
    {
      "Vendor": "Texas Instruments",
      "PID": "8241",
      "OS": "Any"
    },
    {
      "Vendor": "AMD",
      "PID": "7814",
      "OS": "Any"
    }
  ]

cccoolguy10
Explorer


larrylart said:



can you make that easier to understand. I couldn't follow along


Ahh sorry, there is a bit of information in the issue and I'm a bit on the rush. 
Basically, my problem was due to USB controller in my desktop not compatible(black listed by Oculus). 
Check in device manager, Universal serial bus controllers (look for USB3) and see if yours is listed in the bellow black list. If so you will need use another usb controller, I used the one I have on the NVIDIA card, or buy one. 
  "UsbBlackList": [
    {
      "Vendor": "VIA Labs",
      "PID": "Any",
      "OS": "Any"
    },
    {
      "Vendor": "ETron",
      "PID": "Any",
      "OS": "Any"
    },
    {
      "Vendor": "NEC",
      "PID": "0194",
      "OS": "WIN_7_SP1",
      "Comment": "t15565352"
    },
    {
      "Vendor": "Renesas",
      "PID": "0194",
      "OS": "WIN_7_SP1",
      "Comment": "t15565352"
    },
    {
      "Vendor": "NEC",
      "PID": "0194",
      "OS": "WIN_8_0",
      "Comment": "t15565352"
    },
    {
      "Vendor": "Renesas",
      "PID": "0194",
      "OS": "WIN_8_0",
      "Comment": "t15565352"
    },
    {
      "Vendor": "NEC",
      "PID": "0194",
      "OS": "WIN_8_1",
      "Comment": "t15565352"
    },
    {
      "Vendor": "Renesas",
      "PID": "0194",
      "OS": "WIN_8_1",
      "Comment": "t15565352"
    },
    {
      "Vendor": "ASMedia",
      "PID": "1042",
      "OS": "Any"
    },
    {
      "Vendor": "Texas Instruments",
      "PID": "8241",
      "OS": "Any"
    },
    {
      "Vendor": "AMD",
      "PID": "7814",
      "OS": "Any"
    }
  ]


when it comes to that. Under the universal serial bus controllers, the only ones I have is Amd, ITE, Nvidia, and Usb Root hub. Since the amd one is blacklisted what do I do?