12-07-2019 09:08 AM
Everytime I power on my computer I have to replug my USB cable to make my Rift S work.
Any idea what the problem is?
12-07-2019 09:31 AM
12-07-2019 01:38 PM
Should not lose money, Rift S has not been out long enough to exceed the warranty period yet...
fra700 said:
There isn't solution, only a supporter service that makes you waste your time. If you've bought it in the last month then hurry up and send it to assistance. Later will be too late and you'll lose your money like me.
12-07-2019 03:37 PM
Let's make sure that Windows power management is disabled:
·
Open the
·
Under Related
settings, click Additional power settings.
·
Select the High
Performance power plan. If this option is not available, select Balanced.
·
Click Change plan
settings next to your selected plan.
·
Click Change advanced
power settings.
·
Expand USB settings
and set USB selective suspend setting to** Disabled**.
While I look into this further for you, I would like to collect
some additional information:
·
Full name, shipping address and phone number
·
Oculus username and/or email address associated with your account
·
Headset serial number: which can be found by removing the
headset facial interface, and starts with "1WMGH"
·
Unit serial number: which is located on the bottom of the black
box and starts with "1WMVR"
·
Retail receipt or invoice including item, retailer, price, and
date -OR-
Oculus order number
If it's determined that a replacement is required, a payment
method will need to be added to your account in order to proceed. We recommend
you add one now while we continue to review your case. Please note that this is
a system requirement and you will not be charged. Instructions for adding a
payment method can be found
12-08-2019 02:37 AM
12-08-2019 04:57 AM
12-08-2019 05:43 AM
12-08-2019 08:39 AM
12-08-2019 10:21 AM
andrea.daviero said:
I have the same issues, at the first installation it worked with no issues. When I restarted the PC after shut down, I was no more able to use rift-s. What I did was to completely remove the drivers from the device manager (eliminating also the software). At the next oculus opening, it installed default drivers (generic USB and USB HUB superspeed generic) and it works every time I open close the oculus software or I use steam VR. The issue that remains is at system boot. I need always to unplug/plug the rift. I don't think that the life of the USB will last forever doing Always plug/unplug.
I sent ticket, received answer, with no useful tips (except for switching off power saving, which could help for other devices).
Definetly is a software (drivers) issue. I'll buy a USB hub to be installed on my PC, but I doubt it will help.
12-08-2019 12:50 PM