New to the forums? Click here to read the "How To" Guide.

Developer? Click here to go to the Developer Forums.

Oculus Rift S "Oculus Software restart required" Possible fix!

BigBadBatchBigBadBatch Posts: 4
NerveGear
edited August 2019 in Oculus Rift S and Rift
The problem that was for the most of us lately: "Oculus Software restart required", Sensors cannot track headset when trying to setup the oculus rift s again, Displayport did not registeres, 3 white dots in a black screen when putting the headset on. all of that was my issues until 30 minutes ago!
when trying to setup a new device the message was "Sensors can't track headset" and then you'll try to mess with the cables of the headset.
anyway, STAIGHT TO THE POINT! This will (I hope at least) fix that bug for most of you.

Go to Windows>Settings>Privacy>Camera. If the camera settings is turn on, turn them off. EVERYTHING!

after that check what the software says about it headset. it should say straight away "Sensors can't track headset".
If that is what you got then it's good. Turn on the camera settings and try again the Oculus Software.
That method fixed the problem for me and I hope it will fix your problem as well! if that fixed your problem, Please be sure to write it down here.
If the problem has returned, repeat that process.
Have a good day!

Comments

  • Cpt_ShibeCpt_Shibe Posts: 1
    NerveGear
    Jesus christ, thanks, i've been dealing with this for a few days now, finally got a fix. You're a legend.
  • SGMRockSGMRock Posts: 8
    NerveGear
    I get this software restart required thing almost every time I boot up I wonder if it has to do with me also having a Tobii Eye tracker that has a camera in it that allows me to login to windows with face recognition as well.  Normally I shut down Tobii after I boot up if I'm not using it just to save the CPU cycles it uses.
  • douglas.stedfeltdouglas.stedfelt Posts: 2
    NerveGear
    I was just playing DCS last night and I get this error.  I uploaded my logs for the past 3 days and screenshots.  Any help is appreciated.  Thanks
  • scottharmes6scottharmes6 Posts: 17
    NerveGear
    Don't know what's going on here, but there is obviously an issue.  I am on my third Rift S now.  First one had a scratch so sent it back, now number two and three have had this issue.  It started almost immediately with the second Rift S, and then I went back and forth with support for weeks.  I even did a fresh Windows 10 install on a second PC and then freshly installed Oculus app and tested, resulting in the same issue.  Support were great, and I just got my new Rift S a few weeks ago.  It was working fine, and I reported to support it was working fine, but now, after a firmware update the other night, the same issue is back again.

    The fix for me is pretty simple.  I just need to unplug the USB cable, wait a second or two and plug it back in.  The Rift S willthen be fine until I restart my PC again.  Alternatively you can plug the USB cable in after booting your PC.  Pretty simple fixes, but also annoying and unnecessary.  Support do not seem to have any ideas about what is going on.

    The worst part is, this new Rift S was working perfectly until a firmware update just a few nights ago.  That seems to have set this issue back in motion.  Very frustrating!
  • gab754gab754 Posts: 3
    NerveGear
    [...]
    The fix for me is pretty simple.  I just need to unplug the USB cable, wait a second or two and plug it back in.  The Rift S willthen be fine until I restart my PC again. 
    [...]
    Just wanted to say that I have to do the same thing. Very annoying.
  • jiabao9166jiabao9166 Posts: 10
    NerveGear
    gab754 said:
    [...]
    The fix for me is pretty simple.  I just need to unplug the USB cable, wait a second or two and plug it back in.  The Rift S willthen be fine until I restart my PC again. 
    [...]
    Just wanted to say that I have to do the same thing. Very annoying.
    yeah.same problem...make me crazy...
  • grumpy0pantsgrumpy0pants Posts: 1
    NerveGear
    when I unplug my usb it disconects the headset and then says I have no displayport connection
  • JarunoJaruno Posts: 2
    NerveGear
    So I had this problem too, until I searched for the latest windows update. Just type in your search bar "check for updates". install the update and it will be fixed. 

    That worked for me atleast.
  • rubencillo40rubencillo40 Posts: 1
    NerveGear
    I had the same error, I just solved it by unplugging both DisplayPort and USB, then run oculust software and when it says "not connected" plug in USB, next plug in DisplayPort. 


  • NetheriNetheri Posts: 369
    Trinity
    You guys who have to re-plug USB: Check that the USB's settings doesn't have the "let windows shut this device to save energy" on.
    [email protected] 5/4.9GHz, ASUS Rog Strix 2080 Super OC , Corsair 32gb 3000MHz DDR4, ROG Strix Z370 H Gaming, 1 x Inateck 4 port USB 3.0 card, 2x3.1 USB, 6x3.0 USB on mobo, 1x USB-C on G-card.
    Natively Homeless (2.0) Dash, it's a working victory!
  • AntyCrixAntyCrix Posts: 1
    NerveGear
    The problem that was for the most of us lately: "Oculus Software restart required", Sensors cannot track headset when trying to setup the oculus rift s again, Displayport did not registeres, 3 white dots in a black screen when putting the headset on. all of that was my issues until 30 minutes ago!
    when trying to setup a new device the message was "Sensors can't track headset" and then you'll try to mess with the cables of the headset.
    anyway, STAIGHT TO THE POINT! This will (I hope at least) fix that bug for most of you.

    Go to Windows>Settings>Privacy>Camera. If the camera settings is turn on, turn them off. EVERYTHING!

    after that check what the software says about it headset. it should say straight away "Sensors can't track headset".
    If that is what you got then it's good. Turn on the camera settings and try again the Oculus Software.
    That method fixed the problem for me and I hope it will fix your problem as well! if that fixed your problem, Please be sure to write it down here.
    If the problem has returned, repeat that process.
    Have a good day!
    Worked for me, thank you very much!
  • MaggieLMaggieL Posts: 2
    NerveGear
    I had the same issue a few weeks after getting the headset. I had tried to install and unninstall the oculus software but it wasn't the solution. Support gave me these steps to follow in case it helps anyone with the same issue, I basically did all of them to get it working.

    "I have some questions, additional steps, and requests for you:

    • Are you leaving your headset plugged in to the computer all the time? The Rift S should be unplugged and stored safely in its box when not in use, along with the Touch Controllers with batteries removed. When you start/restart your PC, the computer will power all the ports at the same time which does not provide enough power for the Rift S. This can lead to display/connectivity issues.
    • Confirm you have the latest Windows update.
    • Confirm you've updated your Graphics drivers. 
    • Update the USB drivers:

      1. Navigate to your Device Manager.
      2. Uninstall all USB drivers.
      3. Restart your computer. This will install the Windows default drivers.
    • Install the latest Oculus drivers. To do this:

      1. Close the Oculus app.
      2. Press the Windows key + R on your keyboard to open the Run command.
      3. Enter C:\Program Files\Oculus\Support\oculus-drivers
      4. Open and run the oculus-driver.exe
      5. Open the Oculus app and then try to connect your headset again.
      6. Restart the Oculus app on your PC computer.
    • Disable the "Allow the computer to turn off this device to save power":

      1. Right click the Start menu and select Device Manager.
      2. Scroll down and open the USB section.
      3. Right click the first option and select Update. Wait for this to finish.
      4. Right click the first option and select Properties.
      5. Open the Power Management tab, and uncheck the "Allow this device to turn off" box. The tab might not be there for all entries. If missing, move to the next one.
      6. Repeat steps 4 and 5 for each item in the USB section.
    • Confirm your Camera Permissions are set correctly:

      1. Open your Windows Settings.
      2. Click Privacy.
      3. Click Camera.
      4. Change your "Allow apps to access your camera" setting to "On".
    • Re-install Rift S Sensors:

      1. Open Device Manager.
      2. Go to Universal Serial Bus Controllers.
      3. Uninstall/Remove the Rift S sensor items listed.
      4. Click Scan for Hardware Changes at the top of Device Manager and wait a few minutes for the items removed to return."
  • Sabin801Sabin801 Posts: 1
    NerveGear
    Fix- I used a powered usb hub. I no longer have to unplug, the usb and plug it back in. 
  • PurthuraxPurthurax Posts: 1
    NerveGear
    MaggieL said:
    I had the same issue a few weeks after getting the headset. I had tried to install and unninstall the oculus software but it wasn't the solution. Support gave me these steps to follow in case it helps anyone with the same issue, I basically did all of them to get it working.

    "I have some questions, additional steps, and requests for you:

    • Are you leaving your headset plugged in to the computer all the time? The Rift S should be unplugged and stored safely in its box when not in use, along with the Touch Controllers with batteries removed. When you start/restart your PC, the computer will power all the ports at the same time which does not provide enough power for the Rift S. This can lead to display/connectivity issues.
    • Confirm you have the latest Windows update.
    • Confirm you've updated your Graphics drivers. 
    • Update the USB drivers:

      1. Navigate to your Device Manager.
      2. Uninstall all USB drivers.
      3. Restart your computer. This will install the Windows default drivers.
    • Install the latest Oculus drivers. To do this:

      1. Close the Oculus app.
      2. Press the Windows key + R on your keyboard to open the Run command.
      3. Enter C:\Program Files\Oculus\Support\oculus-drivers
      4. Open and run the oculus-driver.exe
      5. Open the Oculus app and then try to connect your headset again.
      6. Restart the Oculus app on your PC computer.
    • Disable the "Allow the computer to turn off this device to save power":

      1. Right click the Start menu and select Device Manager.
      2. Scroll down and open the USB section.
      3. Right click the first option and select Update. Wait for this to finish.
      4. Right click the first option and select Properties.
      5. Open the Power Management tab, and uncheck the "Allow this device to turn off" box. The tab might not be there for all entries. If missing, move to the next one.
      6. Repeat steps 4 and 5 for each item in the USB section.
    • Confirm your Camera Permissions are set correctly:

      1. Open your Windows Settings.
      2. Click Privacy.
      3. Click Camera.
      4. Change your "Allow apps to access your camera" setting to "On".
    • Re-install Rift S Sensors:

      1. Open Device Manager.
      2. Go to Universal Serial Bus Controllers.
      3. Uninstall/Remove the Rift S sensor items listed.
      4. Click Scan for Hardware Changes at the top of Device Manager and wait a few minutes for the items removed to return."
    so i just did every one of these and i still can not make my Rift S work... on the rift page it says i have no audio and when i get that to go away it just says i need to restart my device... no matter what tho, i can enter any game but my controllers dont track at all and my headset wont track movement ether, also, when i try and setup the play zone it flashes snow at me and i have disconnected and reconnected my cords and it doesnt change anything... i have had the device about 5 days and have played on it (while it was actually working) for maybe 2 hrs and thats when i first set it up... does anyone have any ideas?
  • BraverThoughtBraverThought Posts: 30
    Brain Burst
    That last step"Uninstall/Remove the Rift S sensor items listed." Is my problem, I dont have that usb popping up. Dont know how to force it to install/start. It's not even in the registry. 
  • RosherauRosherau Posts: 7
    NerveGear
    MaggieL said:
    I had the same issue a few weeks after getting the headset. I had tried to install and unninstall the oculus software but it wasn't the solution. Support gave me these steps to follow in case it helps anyone with the same issue, I basically did all of them to get it working.

    "I have some questions, additional steps, and requests for you:

    • Are you leaving your headset plugged in to the computer all the time? The Rift S should be unplugged and stored safely in its box when not in use, along with the Touch Controllers with batteries removed. When you start/restart your PC, the computer will power all the ports at the same time which does not provide enough power for the Rift S. This can lead to display/connectivity issues.
    This is the most dum,b sh1t explanation fix ive ever seen, :
    Are you leaving your headset plugged in to the computer all the time? The Rift S should be unplugged and stored safely in its box when not in use, along with the Touch Controllers with batteries removed. When you start/restart your PC, the computer will power all the ports at the same time which does not provide enough power for the Rift S. This can lead to display/connectivity issues....

    This fixes the issue but temporarily.

    lol time to get a powerev usb 3.1 hub
  • freddapfreddap Posts: 9
    NerveGear
    Rosherau said:
    MaggieL said:
    I had the same issue a few weeks after getting the headset. I had tried to install and unninstall the oculus software but it wasn't the solution. Support gave me these steps to follow in case it helps anyone with the same issue, I basically did all of them to get it working.

    "I have some questions, additional steps, and requests for you:

    • Are you leaving your headset plugged in to the computer all the time? The Rift S should be unplugged and stored safely in its box when not in use, along with the Touch Controllers with batteries removed. When you start/restart your PC, the computer will power all the ports at the same time which does not provide enough power for the Rift S. This can lead to display/connectivity issues.
    This is the most dum,b sh1t explanation fix ive ever seen, :
    Are you leaving your headset plugged in to the computer all the time? The Rift S should be unplugged and stored safely in its box when not in use, along with the Touch Controllers with batteries removed. When you start/restart your PC, the computer will power all the ports at the same time which does not provide enough power for the Rift S. This can lead to display/connectivity issues....

    This fixes the issue but temporarily.

    lol time to get a powerev usb 3.1 hub
    A powered usb hub does not solve this unfortunately.
  • rumatychrumatych Posts: 1
    NerveGear
    edited March 7
    Sabin801 said:
    Fix- I used a powered usb hub. I no longer have to unplug, the usb and plug it back in. Solution 
    The solution works for me. The motherboard has only USB 3.1 ports (Type 1 and Type 2). Got a powered USB 3.0 hub and put in oculus into it and now it works like a charm.

    Edit. Well... Sometimes after the system booted up, see the same problem as before, but fo just push off - push on the button on USB hub, and after that all is ok.
Sign In or Register to comment.