12-06-2019 03:19 PM
12-07-2019 10:25 AM
12-07-2019 10:57 AM
12-07-2019 11:18 AM
12-07-2019 12:46 PM
fishhunt said:
Look in device manager there should be 2 "oculus usb hub" to make it work, if it only shows 1 "oculus usb hub" your oculus rift s wont work
12-07-2019 03:54 PM
12-07-2019 04:54 PM
12-07-2019 04:54 PM
12-08-2019 01:50 AM
Let's make sure that Windows power management is disabled:
·
·
Under Related
settings, click Additional power settings.
·
Select the High
Performance power plan. If this option is not available, select Balanced.
·
Click Change plan
settings next to your selected plan.
·
Click Change advanced
power settings.
·
Expand USB settings
and set USB selective suspend setting to** Disabled**.
While I look into this further for you, I would like to collect
some additional information:
·
Full name, shipping address and phone number
·
Oculus username and/or email address associated with your account
·
Headset serial number: which can be found by removing the
headset facial interface, and starts with "1WMGH"
·
Unit serial number: which is located on the bottom of the black
box and starts with "1WMVR"
·
Retail receipt or invoice including item, retailer, price, and
date -OR-
Oculus order number
If it's determined that a replacement is required, a payment
method will need to be added to your account in order to proceed. We recommend
you add one now while we continue to review your case. Please note that this is
a system requirement and you will not be charged. Instructions for adding a
payment method can be found
12-08-2019 08:49 AM