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"Rift S is connected and active but Oculus needs to restart" error loop

JD9852
Honored Guest
I finally got my Rift S working but after a Windows Visual C+ update
(KB2565063) it keeps giving me this error loop. I'm not 100% sure if that update is causing it but when I removed it before it was working fine. It says Rift S is
connected and active but Oculus needs to restart again. So I restart, it first
says not connected then connected and active but needs to restart. The
thing is Windows forces me to install this update and I can't find it
anymore to uninstall. Can anyone help with this?qv22n5am5fd6.jpg
23 REPLIES 23

kwanlol777
Honored Guest
Igot the same problem ...

DeafToner4
Honored Guest
saaaaaaaaaaaaaaaaaaaame, this is so frustrating 

fishhunt
Expert Protege
Look in device manager there should be 2 "oculus usb hub" to make it work, if it only shows 1 "oculus usb hub" your oculus rift s wont work



DeafToner4
Honored Guest

fishhunt said:

Look in device manager there should be 2 "oculus usb hub" to make it work, if it only shows 1 "oculus usb hub" your oculus rift s wont work





And that's it? it just wont work? 

fishhunt
Expert Protege
only way to get it to work with me is take out usb and put it back in after reboot

jiabao9166
Explorer
same problem  pal....no can fix    oculus sucks

jiabao9166
Explorer
same problem  pal....no can fix    oculus sucks

fishhunt
Expert Protege
This what sent oculus support
I can confirm I done your steps install windows 10 update still not
working

look in device manager there is only 1 "rift s usb hub" were should
be 2 "rift s usb hub" then I tried it on my laptop showing up 1
"rift s usb hub" and

1 unknown usb device (port failed) then I put in to my usb 2 showing 3 dots in
screen tried install oculus drivers again. I think when you boot up computer
automatically windows Microsoft usb drivers get put in, not the oculus drivers
This what they sent me


Let's make sure that Windows power management is disabled:



·        



·       
Under Related
settings, click Additional power settings.



·       
Select the High
Performance power plan. If this option is not available, select Balanced.



·       
Click Change plan
settings next to your selected plan.



·       
Click Change advanced
power settings.



·       
Expand USB settings
and set USB selective suspend setting to** Disabled**.



While I look into this further for you, I would like to collect
some additional information:



·       
Full name, shipping address and phone number



·       
Oculus username and/or email address associated with your account



·       
Headset serial number: which can be found by removing the
headset facial interface, and starts with "1WMGH"



·       
Unit serial number: which is located on the bottom of the black
box and starts with "1WMVR"



·       
Retail receipt or invoice including item, retailer, price, and
date -OR-
Oculus order number



If it's determined that a replacement is required, a payment
method will need to be added to your account in order to proceed. We recommend
you add one now while we continue to review your case. Please note that this is
a system requirement and you will not be charged. Instructions for adding a
payment method can be found 




andrea.daviero
Explorer
Partial solution is to completely remove the oculus drivers and lets Windows to install generic ones.

1) Start oculus
2) Go in device manager and right click on "oculus rift" under USB devices
3) Select remove drivers, when promped, remove also the software (the most important one)
4) Probably will ask for a restart.
5) After the restart, open oculus and cycle the USB connector off and then in.
If all is good, you can now use oculus with generic Windows drivers, switching on and off oculus app.
The only remaining problem is at the computer start up. It will Always need to unplug the cable.
I hope they will fix this issue.