New to the forums? Click here to read the "How To" Guide.

Developer? Click here to go to the Developer Forums.

Oculus Link Issues

portal2turretportal2turret Posts: 36
Brain Burst
So I've been using Oculus Link a lot lately, and it's been working fine. My headset recently updated to the new hand-tracking version, and now Oculus Link has stopped working. My Oculus PC software is showing that my Quest is connected, and when I plug in my Quest, I'm prompted to enable Oculus Link. When I click "enable," the headset goes blank for a few seconds, then returns to the Quest home. The same thing happens if I try enabling it from the Quest settings. Here's what I've tried so far:

Restarting the headset and PC
Updating Oculus PC software (no updates available, and I made sure the public test channel is disabled)
Updating Quest software (no updates available)
Removing the Quest from the PC software and re-adding it
Running the Oculus PC repair tool from the installer (essentially totally reinstalling the PC software)

Again, Link was working great until this update hit on the Quest. Anyone else experiencing this or have a solution?

Thanks!
«1

Comments

  • Whitesox093Whitesox093 Posts: 3
    NerveGear
    its happening to me as well

  • KarstenS80KarstenS80 Posts: 92
    Hiro Protagonist
    You need to update PC version too. If you are not getting V12 the normal way, opt into public Beta and try some days later if opt out installs the final V12.
  • Should_be_BlueShould_be_Blue Posts: 11
    NerveGear
    Yeah, I have the same problem. I have Quest and PC on V12 (PC over PTC). At the moment Oculus Link doesn't work anymore because the cable is not recognized anymore. Since it is the same cable that was perfectly recognized under V11 and Oculus Link worked, it will probably be related to V12.

    Funnily enough, it also worked with V12 in the meantime. First with constantly breaking connection and finally as usual and without problems. But the next time you switch it on it won't work anymore. I rule out wobbly contacts for once.

    Version 12 is like a grab bag. You don't know what you get. Ok it's beta, but this VERSION seems to me a grasp in the toilet and a substantial worsening. Well, we'll see what the next version will bring.

    Right now I cant use Oculus Link anymore.


  • Grim2025Grim2025 Posts: 19
    NerveGear
    Right now Link is broken due to the application update through PC. They're working on it now.
  • Grim2025Grim2025 Posts: 19
    NerveGear
    Grim2025 said:
    Right now Link is broken due to the application update through PC. They're working on it now.
    Actually chate agent states that if oculus app updated on pc but you're still on v11 for quest that it needs to update to 12 to work again. 
  • Should_be_BlueShould_be_Blue Posts: 11
    NerveGear
    Grim2025 said:
    Grim2025 said:
    Right now Link is broken due to the application update through PC. They're working on it now.
    Actually chate agent states that if oculus app updated on pc but you're still on v11 for quest that it needs to update to 12 to work again. 

    Well i am for both on V12. Since V12 cable is not recognized anymore...in 99% of all tries. The weird is, in some really rare cases it worked. But next time not. On V11 there was no issue.
  • tscherno-billtscherno-bill Posts: 14
    NerveGear
    For me video is working, but I have no audio. Oculus Desktop App says "no Audio" and I actually have no audio... This happened, when the desktop app updated to v12.
  • eduwp90eduwp90 Posts: 3
    NerveGear
    For me video is working, but I have no audio. Oculus Desktop App says "no Audio" and I actually have no audio... This happened, when the desktop app updated to v12.
    Same issue. Tried everything with no luck. Right after connecting the quest a notification says "no audio on headset" and it shows on the devices tab too!

    Previous version worked fine
  • tscherno-billtscherno-bill Posts: 14
    NerveGear
    eduwp90 said:
    For me video is working, but I have no audio. Oculus Desktop App says "no Audio" and I actually have no audio... This happened, when the desktop app updated to v12.
    Same issue. Tried everything with no luck. Right after connecting the quest a notification says "no audio on headset" and it shows on the devices tab too!

    Previous version worked fine
    I chatted with the Oculus Support about it. Nothing so far. Please, comment If you solve this.
  • youtnodknoemyoutnodknoem Posts: 18
    NerveGear
    Uh Same here too, is Quest Link broken across everyone?
  • kenf1071kenf1071 Posts: 124
    Art3mis
    same for me the quest updated to the latest with hand tracking but link no longer works,when i plug in it comes up on the oculus app on my pc its needs updated but when i press on update it does nothing ??
  • wojciechmichalskiwojciechmichalski Posts: 2
    NerveGear
    Same here
  • HamztyHamzty Posts: 2
    NerveGear
    updated the quest manually to v12. link does not work anymore. is there any way to downgrade? also updated the software client via ptc but no way to get this working again...any ideas?
  • tom.marler.5tom.marler.5 Posts: 3
    NerveGear
    Link worked fine until hand tracking update. Hopefully it will work soon because I picked up Boneworks and really want to play!
  • HamztyHamzty Posts: 2
    NerveGear
    Link worked fine until hand tracking update. Hopefully it will work soon because I picked up Boneworks and really want to play!
    i bought asgards wrath yesterday and cannot play now :(((((((
  • JD-UKJD-UK Posts: 2,363 Valuable Player
    Look in the Oculus Rift S/Rift update thread - we are told how to get around the update issue - I tried what he said and it works.
    https://forums.oculusvr.com/community/discussion/83258/rift-s-and-rift-build-12-0-release-notes/p1

    The only thing frustrating me now is that I can't get the video recording function to work - and especially not when using Link.





  • Cairone52888Cairone52888 Posts: 5
    NerveGear
    Very much the same problem here - if I completely uninstall and reinstall the oculus app on my PC my quest will work once and only once. If it disconnects for any reason I am unable to reconnect via link. Clicking "enable" returns me to quest home repeatedly as opposed to launching link.
  • DrachenherzDrachenherz Posts: 111
    Art3mis
    Hey @eduwp90,
    I figured out how to get it working again. 
    1. unplug your quest
    2. go to devices -> and then CLick on "Quest & Touch" (shouldn't be connected!!)
    3. You are now able to change audio settings. change audio from "Quest Headset" to "Use Windows Settings"
    4. Check that your standard Output Device (like speakers) is active in Windows.
    5. Plug in your Quest
    6. You should still have the Red Warning messages
    7. Start Your Quest and enjoy the sound!

    It's working! The red alert messages are still there, but its working. At least for me... Let me know if that helped you, too!
    Has anybody tried this yet and can confirm it‘s working?
  • KarstenS80KarstenS80 Posts: 92
    Hiro Protagonist
    Hey @eduwp90,
    I figured out how to get it working again. 
    1. unplug your quest
    2. go to devices -> and then CLick on "Quest & Touch" (shouldn't be connected!!)
    3. You are now able to change audio settings. change audio from "Quest Headset" to "Use Windows Settings"
    4. Check that your standard Output Device (like speakers) is active in Windows.
    5. Plug in your Quest
    6. You should still have the Red Warning messages
    7. Start Your Quest and enjoy the sound!

    It's working! The red alert messages are still there, but its working. At least for me... Let me know if that helped you, too!
    Has anybody tried this yet and can confirm it‘s working?
    For me "Use Windows settings" is working.
  • r4nt4npl4nr4nt4npl4n Posts: 1
    NerveGear
    Can confirm, tscherno-bill's solution works for me as well.
    Thank you so much :*
  • DrachenherzDrachenherz Posts: 111
    Art3mis
    Can confirm now too, Tscherno-Bills solution does work!
  • ChriscicChriscic Posts: 4
    NerveGear
    So I've been using Oculus Link a lot lately, and it's been working fine. My headset recently updated to the new hand-tracking version, and now Oculus Link has stopped working. My Oculus PC software is showing that my Quest is connected, and when I plug in my Quest, I'm prompted to enable Oculus Link. When I click "enable," the headset goes blank for a few seconds, then returns to the Quest home. The same thing happens if I try enabling it from the Quest settings. Here's what I've tried so far:

    Restarting the headset and PC
    Updating Oculus PC software (no updates available, and I made sure the public test channel is disabled)
    Updating Quest software (no updates available)
    Removing the Quest from the PC software and re-adding it
    Running the Oculus PC repair tool from the installer (essentially totally reinstalling the PC software)

    Again, Link was working great until this update hit on the Quest. Anyone else experiencing this or have a solution?

    Thanks!
    Same exact issue here. This thread went sideways into the audio issue... I don't see a solution to this basic non-working issue though.
  • Kung-Foo-KamelKung-Foo-Kamel Posts: 36
    Brain Burst
    Try enabling PTC, I had to as my headset updated, but the PC software would not, once I updated to the public test channel release, everything worked for me, played all weekend over Link.
  • Should_be_BlueShould_be_Blue Posts: 11
    NerveGear
    Chriscic said:
    So I've been using Oculus Link a lot lately, and it's been working fine. My headset recently updated to the new hand-tracking version, and now Oculus Link has stopped working. My Oculus PC software is showing that my Quest is connected, and when I plug in my Quest, I'm prompted to enable Oculus Link. When I click "enable," the headset goes blank for a few seconds, then returns to the Quest home. The same thing happens if I try enabling it from the Quest settings. Here's what I've tried so far:

    Restarting the headset and PC
    Updating Oculus PC software (no updates available, and I made sure the public test channel is disabled)
    Updating Quest software (no updates available)
    Removing the Quest from the PC software and re-adding it
    Running the Oculus PC repair tool from the installer (essentially totally reinstalling the PC software)

    Again, Link was working great until this update hit on the Quest. Anyone else experiencing this or have a solution?

    Thanks!
    Same exact issue here. This thread went sideways into the audio issue... I don't see a solution to this basic non-working issue though.

    My solution was a change of cable.

    Before V12 i was using a Rampow USB 3 cable with a CableCreation extention. This worked fine without any issues.

    Since V12 i have had massive problems with the connection. Most of the time there was no connection anymore. Just in some rare non-replicable cases it worked liked before, but almost not.

    Now i have tried the recommended Anker cable. Oculus Link is working without any issues. So probably they were working on the optimisation of the USB connection and the usual USB 3 isnt enough anymore?







  • eduwp90eduwp90 Posts: 3
    NerveGear
    Hey @eduwp90,
    I figured out how to get it working again. 
    1. unplug your quest
    2. go to devices -> and then CLick on "Quest & Touch" (shouldn't be connected!!)
    3. You are now able to change audio settings. change audio from "Quest Headset" to "Use Windows Settings"
    4. Check that your standard Output Device (like speakers) is active in Windows.
    5. Plug in your Quest
    6. You should still have the Red Warning messages
    7. Start Your Quest and enjoy the sound!

    It's working! The red alert messages are still there, but its working. At least for me... Let me know if that helped you, too!
    It worked for some applications. I can hear sounds in the oculus home menus, but i don't hear anything in the oculus dreamdeck (The demo app with the T-Rex etc.). I'll keep testing with other games and see.

    Thanks for your solution!
  • PierSentPierSent Posts: 1
    NerveGear
    Same exact issue here. This thread went sideways into the audio issue... I don't see a solution to this basic non-working issue though.
    My solution was a change of cable. 

    Before V12 i was using a Rampow USB 3 cable with a CableCreation extention. This worked fine without any issues.

    Since V12 i have had massive problems with the connection. Most of the time there was no connection anymore. Just in some rare non-replicable cases it worked liked before, but almost not.

    Now i have tried the recommended Anker cable. Oculus Link is working without any issues. So probably they were working on the optimisation of the USB connection and the usual USB 3 isnt enough anymore?







    A change of cables didn't work for me, and I tryed three different ones that worked before the update....

    It would be good if we will hear an commentary from someone from oculus team.
  • Should_be_BlueShould_be_Blue Posts: 11
    NerveGear
    PierSent said:
    Same exact issue here. This thread went sideways into the audio issue... I don't see a solution to this basic non-working issue though.
    My solution was a change of cable. 

    Before V12 i was using a Rampow USB 3 cable with a CableCreation extention. This worked fine without any issues.

    Since V12 i have had massive problems with the connection. Most of the time there was no connection anymore. Just in some rare non-replicable cases it worked liked before, but almost not.

    Now i have tried the recommended Anker cable. Oculus Link is working without any issues. So probably they were working on the optimisation of the USB connection and the usual USB 3 isnt enough anymore?







    A change of cables didn't work for me, and I tryed three different ones that worked before the update....

    It would be good if we will hear an commentary from someone from oculus team.

    Did you also tried that recommended Anker cable? This one worked for me.
  • CarniloCarnilo Posts: 1
    NerveGear
    Hey @eduwp90,
    I figured out how to get it working again. 
    1. unplug your quest
    2. go to devices -> and then CLick on "Quest & Touch" (shouldn't be connected!!)
    3. You are now able to change audio settings. change audio from "Quest Headset" to "Use Windows Settings"
    4. Check that your standard Output Device (like speakers) is active in Windows.
    5. Plug in your Quest
    6. You should still have the Red Warning messages
    7. Start Your Quest and enjoy the sound!

    It's working! The red alert messages are still there, but its working. At least for me... Let me know if that helped you, too!
    Hi.

    I tried this but it didn't work unfortunately.  When you change to "Use Windows Settings" there is a volume slider just below. This one is set to 0 for me and I cannot change it, can you?

    Has there been any response from Oculus regarding this widespread issue?
  • Snipe3000Snipe3000 Posts: 2
    NerveGear
    edited December 2019
    I'm using the HTC deluxe audio strap with my quest, and it sounds great when I'm not using Link. When I use Link, I still get sound, but it sounds awful. All bass/lows are removed from the audio. I can't figure out how to fix it.
    I tried both "Quest Headset" and "Use Windows Settings" in the settings, but the results are the same, really crappy audio.
    Is anyone else experiencing this?

    *I fixed it. The oculus virtual drivers weren't working. Fixed that then it sounded normal.
Sign In or Register to comment.