I've created a support ticket for this back on Friday, but haven't received any replies yet.
I'm currently trying to pair my app with my oculus quest. When I turn on my Oculus, the Oculus logo comes on with the Oculus chime for a bit and the screen goes blank (completely black). Pushing the volume buttons and the remote buttons does nothing. If I push the power button for a bit, a screen pops up asking if I want to power off. At this point, I'm not able to change the selections with the volume button. The only button that works is power to turn it off.
I tried holding the power button for 15-20 seconds and it restarts the Occulus, but the same issue is still there.
I also tried doing a factory reset by holding on to the volume - button and power. During this screen, I'm able to use the volume +/- buttons with no issues. However, doing a factory reset did not fix the issue.
This has been happening since it came out of the box, I have not been able to play it yet. (Pretty disappointing since I had it all memorial day weekend)
I'm guessing it's something with the software/firmware since the buttons and screen appear to work.
Any help would be appreciated. Thanks