After about an hour into playing our new oculus quest, our RIGHT controller stopped working. No LED light, nothing. Like oculus would tell us, we took out the batteries that they sent with it, let them sit out for 5 minutes, put them back in, unpaired, paird, nothing. We looked online and what a surprise, LOTS of people are having problems with their right controllers also. I JUST got this for my wife for christmas, and 1 hour into playing it, it stops working. Now we cant even use it without the right controller. So now I went and spent ANOTHER 70 bucks for 1 right controller, that will probably do the same thing when it gets here since it seems to be happening to a shit ton of people. Some product. Lots of people reporting day one right controller stopped working. Now what do I do, I know oculus will just tell me to request a support ticket, and all that, but all that did was send me an automated email saying they wont even get back to me for about 2 days. Lol, so I cant even look forward to any type of play for 2 days at least. So now what do I do? Wait for god knows how long for my new controller to come? We deserve an explanation to what's going on, oculus MUST know because you can google this exact issue for a year ago and they said they were aware and working on an update to fix it. Well, this until was manufactured in august 2019, this problem is still happening to brand new units? This is really troubling me. Especially the speed in which they're handling this issue, nothing seems to be getting done about it on my end, so the whole time I'm waiting around I'm just feeling like i wasted 570 bucks. Cuz I have no oculus and no answers from oculus. Any other company would be like, jesus all these people are having the same problem, maybe send out some type of mass email to your users saying you're aware of the right controller not working issue and are going to fix it and make it right for us paying customers. How can you sell something that stops working on the first day, and not get back to us for 2 days with an answer. It takes longer for you guys to respond than it does for your product to stop working.