07-28-2019 04:44 AM
09-01-2019 06:27 PM
Rezla said:
design.
Octopus1965 said:
I bought a quest had issues with a controller. Sent it back to Amazon and purchased another Quest had another issue with controller. Sent it back and got a refund. That's what you should do. It's a flaw in design. The controller will not function properly. It's just a matter of time on any unit you purchase.
if this was the case everyone would have the same issue but they don't, so either it's the software or something else but it's not hardware
Rezla said:
Octopus1965 said:
I bought a quest had issues with a controller. Sent it back to Amazon and purchased another Quest had another issue with controller. Sent it back and got a refund. That's what you should do. It's a flaw in design. The controller will not function properly. It's just a matter of time on any unit you purchase.
if this was the case everyone would have the same issue but they don't, so either it's the software or something else but it's not hardware design.
I have the same problem too with my right controller. Oculus are sorting out a replacement for me but I have to send my controller back first so I'll be offline for weeks.
09-08-2019 08:02 PM
12-28-2019 09:45 PM
12-29-2019 11:12 AM
12-29-2019 09:36 PM
01-17-2020 10:36 AM
01-17-2020 10:51 AM
tankgirl527 said:
Got my new oculus quest today! Was so excited, right controller didn't work straight out of the box. Tried unpairing, putting a different new battery in, and nothing. Probably just going to return it and get my money back. Obviously there is a problem and the company refuses to fix it. It's a shame when companies charge you so .uch for a crappy product that they cant even stand behind
01-17-2020 12:52 PM
tankgirl527 said:
Got my new oculus quest today! Was so excited, right controller didn't work straight out of the box. Tried unpairing, putting a different new battery in, and nothing. Probably just going to return it and get my money back. Obviously there is a problem and the company refuses to fix it. It's a shame when companies charge you so .uch for a crappy product that they cant even stand behind
01-20-2020 11:32 PM
01-21-2020 02:38 AM
ilaina.meisler said:
Got new right controller in and it solved the problem. Now I want Oculus to refund the purchase.The first didn’t work out of box. It took them 5 days to reply to me after two tickets. Made suggestions to try what I already told them I did. All that was left with was suggestion to factory reset. Since the controller didn’t work right out of box no way that would work.Got tired and ordered new controller.Now it works but had to pay $70.I’ll give them time to make amends.