10-24-2019 10:19 AM
10-24-2019 11:56 AM
11-06-2019 10:35 AM
11-06-2019 05:08 PM
01-13-2020 11:14 AM
"Hello again <Name>,
Thanks for getting back to me.
Our
engineers took a look at your logs and determined that this issue was
due to something within the PC. As we're unable to determine what that
is or resolve it via the troubleshooting already offered, it would
appear to be a general PC issue. Oculus Support would only be equipped
to assist with Oculus issues. Other users with similar issues may also
have issues with their PC.
If
you continue to experience this behavior after you've performed a clean
reinstall of Windows, please let me know. I'll be happy to continue to
assist you!
Kind regards,
Tyver
AR\VR Support"
What really made me almost laugh was the "this issue was due to something within the PC" and "appear to be a general PC issue". Yeah, there's this Oculus software, which is not working right. 😄 After this answer i saw it almost pointles to contact Oculus support about any software related issue, only contacting them about a hardware if something.
01-13-2020 02:19 PM
01-13-2020 03:40 PM
01-13-2020 04:41 PM
01-14-2020 01:53 AM
01-14-2020 03:49 AM