New to the forums? Click here to read the "How To" Guide.

Developer? Click here to go to the Developer Forums.

Asgard's Wrath Download Issues

AvengedSevenSamAvengedSevenSam Posts: 3
NerveGear
Hi,

Whenever I try to download Asgard's Wrath, the game just stops downloading when it's at about 20 GB. When I check my SSD, there is a 129GB sized file called ''Staging'', and in it is a file called ''sinzaru games inc wrath. When I try to redownload it, I can't since theres no more room until I remove the Staging file. So when I remove this file, I can download it again but then again the same issue comes. I have 140GB free, but still it says after a couple of minutes downloading that my SSD is completely full.

«13

Comments

  • RuneSR2RuneSR2 Posts: 6,844 Valuable Player
    edited October 2019
    Not sure how this works, maybe starting the download reserves 130GB on your SSD, then it downloads 80GB to the staging folder, which then installs to the 130GB reserved space. If these calculations are right, you'll need at least 210GB to download and install the game. I've read 250-300GB other places, personally I freed up 280GB before starting the download, everything went fine.
    Intel i7 7700K (4.5 GHz); MSI GeForce GTX 1080 8GB Gaming X (oc 2100 MHz gpu boost, 11 GHz mem speed); 16GB Corsair Vengeance LPX DDR4 3200 MHz; MSI Z270I Gaming Pro Carbon AC (VR-Ready) mainboard; Samsung 960 Evo M.2 SSD + Toshiba P300 HD; Windows 10 OS; Valve Index and Oculus Rift CV1 - the latter nearly always using super sampling 2.0. 

    "Ask not what VR can do for you – ask what you can do for VR"
  • AvengedSevenSamAvengedSevenSam Posts: 3
    NerveGear
    You are completely right! I removed a lot of files to get to 220 GB of free space, and now it finally works. It's just completely insane though that almost half of my SSD has to be used for 1 game. Better be worth it...
  • robert.dodge.378robert.dodge.378 Posts: 4
    NerveGear
    edited October 2019
    I have had the same issue with Shadow Cloud PC which only has 256Gb of base storage to start with! I deleted everything I could and was showing 158Gb spare and that wasnt enough stopped installing at 23.19Gb due to lack of space. I think the developers and or Oculus need to find a different way of letting owners install something like this unless this is how everything will be in the future? I think the only way to do it is to move the game files to cloud storage then move them over to the cloud pc.
  • robert.dodge.378robert.dodge.378 Posts: 4
    NerveGear
    I think I may have sorted it out - Save the files for AW to One Drive then transfer them into the files on the cloud PC only the stated 129Gb needed then ! Will update on how it goes.
  • epredepred Posts: 1
    NerveGear
    I initially had problems buying Asgard as the Windows 10 edge browser didn't seem to want to connect with the credit card provider after entering my oculus pin. I reported that but in the end solved that using safari instead. Now I own it but the past 3 days have tried to download and install it 5 times. It gets to the end of a 75gb download and then fails. I am installing on the d: drive with all the other stuff. It reserves 128Gb in the staging area and seems to d/l it, then juts dumps out. I have over 500Gb free on the drive too. I am not sure which logs to look at if any to find the problem. Everything is up to date on the rift s and oculus app. All the other games are up to dat (I tried that first to see if there was a conflict somewhere). With the problem with website and now with this its not proving a very good experience !
  • GeeriderGeerider Posts: 3
    NerveGear
    I sooo want to play Asgards Wrath especially after paying for it but like all above i initially had the space problem cleared 350gb on my SSD then my  anti virus software is blocking the download, I've turned it all off restarted and the message comes up saying my anti virus software is still sopping it!!! :s   :# Can anyone help please !!!!
  • geebee57geebee57 Posts: 1
    NerveGear
    I am having a similar issue. The download was fine but when I try and install Asgard's Wrath I get a message telling me that  my anti virus software is not allowing the install to take place. I try with my AV software disabled and no go. I even uninstalled my AV software and still got the same message. I contacted Oculus support and they suggested I reinstall the Oculus software. I'm not sure how that would help. I tried renaming the download files so that I could start from scratch with my AV software disabled but my Oculus app still tries to install and gives me the same message.
  • jjGuardianjjGuardian Posts: 12
    Brain Burst
    I've always protected protected my C SSD and moved non essential installs (like Oculus games) to my D
    I have 313 Gb available on my C: and 1.94 Tb on my D . This is not a disk space issue. I had just over 2 Tb on D  before I started.
    I click the install link on the Asgards Wrath game and it begins a download and I can see it counting up ###/77.## Gb. After that when I click the icon again it offers me the install link again but this time commences installing and counting up the percentage. I watched it go to 100% and then...
    The icon gives me the download link again. Clicking that results it counting percentages again.
    I've blown away the game related folder in my software\tmp. I've blown away all of the 8700+ files it placed in my staging folder along with the json file for it and then retried. I've restarted this process 5 times!

    During my first attempt to install this, it crashed the Oculus client to the desktop and then eventually the crashed components in memory brought my entire machine to a halt. That's when I did a file cleanup an removed ALL of the filed with the same install date. Made no difference.
  • jjGuardianjjGuardian Posts: 12
    Brain Burst
    edited October 2019
    To start with my C SSD is strictly used for essential software. I put my games like Oculus on D. My C currently has 313 Gb remaining and my D started with a bit over 2 Tb before this install but is down to 1.94 Tb.

    The first attempt to install, The Oculus client completely crashed to desktop. The crashed modules in ram eventually froze the entire machine. After the restart I went in and deleted ALL software\TMP folders and files which were all wrath related, I deleted all files and folders in software\Staging, some 8700+ files, all wrath files with today's creation date!!!
    I even got rid of the wrath JSON file. I then re-initiated the install.
    Watched it count up the percentages to 100% no issue. Then watched it count up the download amount from ##.## Gb / 77.58 Gb and around 30 Gb it stopped and the Oculus software sent Windows a message that it was unable to install the game - It gives no reason why.

    The support docs aren't very helpful with this. They have a nuclear bomb approach to technical issues which tells me they have no clue and no interest in understanding the issue. Just reinstall everything, disconnect everything and if that fails get another machine
  • jjGuardianjjGuardian Posts: 12
    Brain Burst
    Just going over the OVRLibraryService.Log file in my AppData\Local folders. Interesting stuff.

    It shows the very first attempt to purchase the game and the successful addition of the icon to the library;
    My C drive has 313 Gb

    [Debug] [10/28/2019 2:26:41 AM] IPC thread running; waiting for Oaf to connect.
    [Debug] [10/28/2019 2:26:41 AM] IPC connection established!
    .
    .
    [Debug] [10/28/2019 2:26:41 AM] OVRLibraryService starting in direct mode.  Arguments: [library, install-package, CORE_DATA, C:\Program Files\Oculus\/CoreData/\Downloads\sanzaru-games-inc-wrath_assets\787\sanzaru-games-inc-wrath_assets.zip, C:\Program Files\Oculus\/CoreData/\Downloads\sanzaru-games-inc-wrath_assets\787\sanzaru-games-inc-wrath_assets.sig]
    [Debug] [10/28/2019 2:26:41 AM] Creating NTFS transaction.
    [Debug] [10/28/2019 2:26:41 AM] Enabling background mode
    .
    .
    [Debug] [10/28/2019 2:26:42 AM] Committing changes.
    [Debug] [10/28/2019 2:26:42 AM] IPC connection destroyed.
    [Debug] [10/28/2019 2:26:42 AM] Exiting with code 0 (Success).

    The very next Transaction is the installation attempt and what happens here is repeated for all 142,911 Kb of this text log file, again and again for each of my attempts to install!!

    [Debug] [10/28/2019 2:26:43 AM] Loaded manifest for 'sanzaru-games-inc-wrath' version code 457
    [Debug] [10/28/2019 2:26:43 AM] Committing changes.
    [Debug] [10/28/2019 2:26:43 AM] Creating NTFS transaction.
    [Debug] [10/28/2019 2:26:43 AM] Computing hash map
    [Debug] [10/28/2019 2:27:00 AM] Committing changes.
    [Debug] [10/28/2019 2:27:00 AM] Number of chunks that need to be downloaded: 13923.
    [Warning] [10/28/2019 2:39:17 AM] Oaf requested cancellation: 'Download paused.'.
    [Warning] [10/28/2019 2:39:18 AM] Oaf IPC connection lost!
    [Debug] [10/28/2019 2:39:18 AM] IPC connection destroyed.
    [Debug] [10/28/2019 2:39:18 AM] Exiting with code 42 (ErrorCancelRequested).

    The other thing that appears in the Service_2019-10-28_06.16.25.txt file is;

    28/10 06:17:34.012 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\cloudstorage\cloudstorage.cpp(497) : No downgrade available for CloudStorage app database (1971039)

    I have no cloud storage and I've never used cloud storage so this must be referring to oculus.


  • jjGuardianjjGuardian Posts: 12
    Brain Burst
    Geerider said:
    I sooo want to play Asgards Wrath especially after paying for it but like all above i initially had the space problem cleared 350gb on my SSD then my  anti virus software is blocking the download, I've turned it all off restarted and the message comes up saying my anti virus software is still sopping it!!! :s   :# Can anyone help please !!!!
    So after Oculus crashed to the desktop during the first attempt, I started getting virus protection errors. Disabling the virus protection did nothing so I knew it was a bogus error and guess it was a file write protection error so I deleted all of the failed download and installation and the errors went away. 

    I still can't install though but now it just quits during the file transfer, usually 27 gb to 39 gb into the process
  • PapaCharlie85PapaCharlie85 Posts: 2
    NerveGear
    Hello, 

    i have the same problem with Asgard's Wrath installation.
    Although I have plenty space on my HDD (500GB free space) and although I have added Oculus to the trusted Apss and Folders in Windows AntiVirus, it won't download or install.

    A 77GB download takes about 5 to 6 hours and i tried it 3 times by now! 
    Everytime it stops somewhere or even says I am not allowed to install because of Antivirus Software, then after rebooting I am allowed again and the download fails again later on.
    What a mess.
    It is redicoulus and I will refund the game.

  • HagebergHageberg Posts: 2
    NerveGear
    I have the same problem! Why are not Oculus/Sanzaru replying to this post?
  • lpistlpist Posts: 1
    NerveGear
    Yes why Oculus support not responding to this post wtf!!
  • HagebergHageberg Posts: 2
    NerveGear
    I made a ticket to their support yesterday, where I directed them to this post. They should reply in a day or two :) 
    I will let you guys know when I get a reply.
  • FullyTorqu3dFullyTorqu3d Posts: 1
    NerveGear
    Seriously!!!!? This isn't resolved. I just paid 40 bucks and waited for hours for a download and it didn't work. Glad to see Facebook cares about their customers for the rift s and are frantically working to make us happy....lol!! What a joke! Put out a product and immediately abandon it for the quest
  • saurabhsensaurabhsen Posts: 5
    NerveGear
    edited January 10
    just purchased and downloaded to 220 GB d: partition. The download and install was successful after about 3 hours. But game asking to download again and asks more free space to download/install again. It has the 129 GB Staging folder
  • vaSSouritovaSSourito Posts: 1
    NerveGear
    Same issue here, I bought Asgard's Wrath and I can't manage to install it, it goes into an endless loop between downloading and installing, after download, it starts the installation and when it finishes, start downloading again. Sometimes it also says it can't be installed because of the antivirus. I tried to uninstall and reinstall the Oculus app, delete the folder with the game, add an exception to firewall... no luck so far, does anyone has had the same issue?

    I'm running an i7 9900k, 64GB DDR4 3200, more than enough HD space and 2x GTX 1080Ti in SLI

    Please, help!

  • ForganIceWingForganIceWing Posts: 1
    NerveGear
    If Oculus support doesn't fix this, I may consider taking my business elsewhere.  This is ridiculous.
  • CrankmaniacCrankmaniac Posts: 1
    NerveGear
    Same issue here, I bought Asgard's Wrath and I can't manage to install it, it goes into an endless loop between downloading and installing, after download, it starts the installation and when it finishes, start downloading again. Sometimes it also says it can't be installed because of the antivirus. I tried to uninstall and reinstall the Oculus app, delete the folder with the game, add an exception to firewall... no luck so far, does anyone has had the same issue?

    I'm running an i7 9900k, 64GB DDR4 3200, more than enough HD space and 2x GTX 1080Ti in SLI

    Please, help!

    Exact same issue. 5th time download. Don't know what to do anymore. Game was, I guess, completely downloaded in the staging folder. But after I needed to restart becouse my not activated firewall was blocking the installation, the complete folder was empty and it started the download again.
    Where is the support? :neutral:
  • XanaholXanahol Posts: 1
    NerveGear
    Same issue here, I bought Asgard's Wrath and I can't manage to install it, it goes into an endless loop between downloading and installing, after download, it starts the installation and when it finishes, start downloading again. Sometimes it also says it can't be installed because of the antivirus. I tried to uninstall and reinstall the Oculus app, delete the folder with the game, add an exception to firewall... no luck so far, does anyone has had the same issue?

    I'm running an i7 9900k, 64GB DDR4 3200, more than enough HD space and 2x GTX 1080Ti in SLI

    Please, help!

    Exact same issue. 5th time download. Don't know what to do anymore. Game was, I guess, completely downloaded in the staging folder. But after I needed to restart becouse my not activated firewall was blocking the installation, the complete folder was empty and it started the download again.
    Where is the support? :neutral:


    Same here. Please respond
  • Majik60Majik60 Posts: 5
    NerveGear
    Same problem for me, and I see this STILL has not been resolved.
  • valkrienvalkrien Posts: 2
    NerveGear
    Same exact problem here.  4 times I've installed it...downloaded it and i'm stuck in the loop where it downloads it over and over.  Same issue where Antivirus is blocking it as well!??!! SOOO Frustrating!!!!
  • sebsalsebsal Posts: 1
    NerveGear
    Anyone have any luck with this? I've got it to download but it takes soooo long to install then just caps out before install is complete, and starts downloading again
  • prodigyJarprodigyJar Posts: 1
    NerveGear
    Hello Oculus? Anyone work there or is this forum for show? I think it's at the point where you might tell everyone to stay away from anything to do with Oculus. Everything to do with them involves bugs and issues - and support is so absolutely terrible! No respect for paying customers asking support questions! Very low standards compared to most other tech companies.
  • darren.schwarzdarren.schwarz Posts: 2
    NerveGear
    Exact same issue here, bad bloody form!!!
  • darren.schwarzdarren.schwarz Posts: 2
    NerveGear
    I have over 548 GB free space. Currently I have folder C:\Program Files\Oculus\Software\Staging\sanzaru-games-inc-wrath, which is at 129 GB, and the same cycle described by all!!! So nothing to do with having enough space!
  • shawn.hillyershawn.hillyer Posts: 1
    NerveGear
    Ugh I thought "maybe I won't have the same problem" but I sure did. What a mess.

    Downloaded twice, failed on both drives. Shit like this is unacceptable, why does Oculus app have to suck so much @#$? oh, facebook.
  • davidmmbgsudavidmmbgsu Posts: 2
    NerveGear
    Having the same issue. I've downloaded the game multiple times, have nearly 1TB of space on the drive, I've turned off all antivirus and firewall. Still it wont install and keeps re-downloading. No word yet from support ticket.
  • davidmmbgsudavidmmbgsu Posts: 2
    NerveGear
    Just managed to successfully install after numerous failed attempts.

    I have 2 drive, a solid state with windows installed (C) and a second drive where I keep everything else (D). During my original install I installed Oculus software to D drive, failed numerous times to install Asgards. I restarted, turned off firewall and antivirus, made exceptions, made sure I had adequate space, still no luck. I finally deleted Oculus software and reinstalled it on my C drive and installed asgards on C and viola, it now works. I didn't even have to turn off firewall/antivirus or anything.

    Hope this is helpful to anyone else having issues.
Sign In or Register to comment.