02-03-2020 05:38 PM
02-07-2020 10:11 AM
Basically no-one here or in Reddit circles is able to find a v13 update it seems, so this seems more like an "Oculus needs to figure out why this is happening to everyone" problem rather than a "please contact support if you're an isolated case" problem.
ShowbizDonkey said:
Hey folks - As of yesterday afternoon (around 2pm pst), the v13 software update is available to 100% of users. If you don't yet have the update, I recommend using the Settings > Beta > Restart Oculus option to restart the service and then check in Library > Updates to see if the new software version is downloading. If that doesn't yield positive results, please contact customer support. Thanks!
02-07-2020 10:42 AM
ShowbizDonkey said:
Hey folks - As of yesterday afternoon (around 2pm pst), the v13 software update is available to 100% of users. If you don't yet have the update, I recommend using the Settings > Beta > Restart Oculus option to restart the service and then check in Library > Updates to see if the new software version is downloading. If that doesn't yield positive results, please contact customer support. Thanks!
02-07-2020 10:43 AM
02-07-2020 10:55 AM
02-07-2020 11:02 AM
02-07-2020 11:02 AM
ShowbizDonkey said:
Hey folks - As of yesterday afternoon (around 2pm pst), the v13 software update is available to 100% of users. If you don't yet have the update, I recommend using the Settings > Beta > Restart Oculus option to restart the service and then check in Library > Updates to see if the new software version is downloading. If that doesn't yield positive results, please contact customer support. Thanks!
02-07-2020 11:14 AM
maxstep said:
Cannot update to v13 from v12 as updater cannot find it; and cannot roll back to v13 from the currently "three gray dots" broken v14 PTC as despite the update seemingly happening, the settings still says v14 and library keeps trying to redownload v13.
02-07-2020 11:19 AM
ShowbizDonkey said:
Hey folks - As of yesterday afternoon (around 2pm pst), the v13 software update is available to 100% of users. If you don't yet have the update, I recommend using the Settings > Beta > Restart Oculus option to restart the service and then check in Library > Updates to see if the new software version is downloading. If that doesn't yield positive results, please contact customer support. Thanks!
02-07-2020 11:23 AM
02-07-2020 01:47 PM