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Oculus Link Freezing Quest

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Comments

  • PWal83PWal83 Posts: 23
    Brain Burst
    I'm also using the Anker cable and still freezing, I think it's a software issue as people with different cables and hardware are having this problem. Hope a fix comes soon as I really want to enjoy PC VR. 
  • LordZeroGameMasterLordZeroGameMaster Posts: 20
    Brain Burst
    edited January 25
     Same. 

     I have been playing Asgard's Wrath and after a while the Quest randomly freezes the image. I have to disconnect the cable, connect it again for it to work. 

     It's weird since the headtracking and hand tracking are still working, is just the image that stays frozen.

     After it happens once, it starts happening more often.

     I believe it might be a software issue that allows the headset to overheat. 
  • TheRealDuDiKoTheRealDuDiKo Posts: 4
    NerveGear
    Im starting to get worried that the cause of this issue is poor quality hardware.
    I actually bought the official cable for 80 bucks. I sure hope it'll worth it becuase if not, i'm gonna sell my unit and never come back to oculus.
    One thing i'll never accept are broken promises. If it'll come to the point where oculus will say that the Link sw will never be released as a final product, i will never trust them again.
    I sure hope i am wrong..
  • PWal83PWal83 Posts: 23
    Brain Burst
    I'm sure oculus are working hard on getting the link software working and stable, I think they may of rushed the release to get it out for Christmas but I'm sure they are doing their best to fix things. Hopefully we get an update soon, I wouldnt worry just yet
  • LordZeroGameMasterLordZeroGameMaster Posts: 20
    Brain Burst
    PWal83 said:
    I'm sure oculus are working hard on getting the link software working and stable, I think they may of rushed the release to get it out for Christmas but I'm sure they are doing their best to fix things. Hopefully we get an update soon, I wouldnt worry just yet
     I wonder. It has been a month already with no updates whatsoever. 

     Does the beta branch of the PC software break Link again ? I haven't tried turning off Beta since December.
  • TheRealDuDiKoTheRealDuDiKo Posts: 4
    NerveGear
    edited January 26
    Being a software programmer, for 10 years now, though not doing stuff nearly as complex as making something like the quest, i can understand that it takes time to produce a gem of a software. Its not that i dont think that they should have their time to develop, its the fact that they released it in the current state just for the holidays. There's also the dev methodology of "move fast and break stuff". This is accepted as long as the original promise is kept. I can understand a good marketing strategy and why it is inevitable to act on it, but it shouldn't make you betray your fatefull clients.
    Again i want to say it, the quest an AMAZING technology. Especially the emphesis on the fact that it is a real standalone device.
    The cable should arrive in the next month. Im crossing my fingers.. :)

    LordZeroGameMaster - I tried opting in and opting out of the open beta. The queat keepa crashing all the same.
  • TheTonaZTheTonaZ Posts: 62
    Brain Burst
    PWal83 said:
    I'm sure oculus are working hard on getting the link software working and stable, I think they may of rushed the release to get it out for Christmas but I'm sure they are doing their best to fix things. Hopefully we get an update soon, I wouldnt worry just yet
     I wonder. It has been a month already with no updates whatsoever. 

     Does the beta branch of the PC software break Link again ? I haven't tried turning off Beta since December.
    Afaik yes, if you opt in beta branch with the pc app, link will break because there is no update for the quest device itself.
    Anyways is still quite broken, freezing and disconnecting often.
    I am afraid i made a very bad deal. If link will not be released in one or two months, working the way they promised, i sell the quest and quit oculus forever. 
  • piero.montaspiero.montas Posts: 1
    NerveGear
    OK Guys i have good news ive been using link since it came out and first i got the anker 6ft cable works flawlessly since the begining then i decided to get a longer cable so i  bought the same cable 10ft and is starting to freeze on me  at 1st i thought there was something with my computer but after trying both cables i can say that my problem is the longer cable not sure if i should keep the 10 ft cable or get my money back not sure if this is something they will fix on the next update.
  • TheRealDuDiKoTheRealDuDiKo Posts: 4
    NerveGear
    edited January 28
    Well this certainly gives more points towards the option that the cable is indeed the issue.
    But, i believe some1 here claims that he has the official cable and still gets the freezes.
    Also, how the hell do you play with such a short cable? I mean even seated experience must be a drag since you cant freely move your head 360 without worrying that you might accidently damage the cable/connectors. 
    10ft cable is minimum for me even for seated experience.
    Anyways as i said before, i was able to buy the original cable. Now i have to play the waiting game lol..
    Just another thought, if this is indeed a cable issue, and the cable is still new and has a low availability, how come there r so few people complaining about this issue?
    Im still afraid that my unit is defective somehow..
    I sure hope ill be proven wrong on this one..
  • TheTonaZTheTonaZ Posts: 62
    Brain Burst
    edited January 29
    i ended up thinking that is a mix of reasons. First, Link is beta. Then other reasons are about cables, kind of mobo, psu, ecc... ecc... literarly infinite. How the game you run is coded as well...).
    For example, i use the Anker "official" with a good quality 5mt ACTIVE extender.
    An active extender with aux power-in needs another cable connected to another USB (2.0 is ok as well).

    It was disconnecting all the time...

    Then i plugged the aux power cable in a 2 ampere quick recharger from Huawei, instead of  plugging to another usb port on my pc.
    Now it doesn't disconnect. (still testing btw, but it's clearly better).
  • softtouchphsofttouchph Posts: 24
    Brain Burst
    Since I use the official link cable, I dont have any issue anymore. It even works fine with my laptop with a "non-supported" NVidia 1060m, but only with the official link cable. With my active usb 3 extension, it wont work with my laptop (but with my desktop pc). I can plug it into any of the USB 3 ports of the laptop and it works fine.
  • PWal83PWal83 Posts: 23
    Brain Burst
    Has anyone had this problem with software version 13? I'm still waiting for the update so can't try yet sadly, I hate that there is no update now button on the software.
  • TheTonaZTheTonaZ Posts: 62
    Brain Burst
    edited February 5
    13? im still on 12. could be because of rollout planning who knows. who is on 13?
  • NumberAloneNumberAlone Posts: 4
    NerveGear

    13? im still on 12. could be because of rollout planning who knows. who is on 13?
    Im on 13. Its even worse than it was.. now its almost instant freeze (under a minute). I hope im not right about this but at this point i think they are doing it on purpose  just to make you buy their cable.
  • MoredasmMoredasm Posts: 1
    NerveGear
    Same here. Link was working just fine on 12, but after update to 13 (both Quest and PC) its almost an instant freeze. Using 10f Anker cable. I found that if I plug into usb 3.1 port instead of 3.0 it actually works, been able to play an hour without a single freeze.
  • TheTonaZTheTonaZ Posts: 62
    Brain Burst
    edited February 8
    for me it is even wrost... get v13 on quest... cant get v13 on app, still v12. result, link broken, again
  • FolkSongFolkSong Posts: 26
    Brain Burst
    edited February 8
    For me Quest v13 works with PC app v14, but the display in the headset freezes after some time. I can still see the mirror on the monitor working as I move the headset around. On v12/v12 it worked fine.

    edit: After some time I tried again with v14 and it worked fine, played over an hour with no freezing. I did set the Quest to default audio device first, not sure if that was the solution or just a coincidence.
  • iTesla8iTesla8 Posts: 107
    Art3mis
    The current solution is to play by Wireless method using VR Desktop sideloaded through sidequest and play Steam games, there are no freezes happen only glitches but better than nothing, the quality depends on Wi-Fi speed.

    To play Wireless Rift games, you need to install Revive and launch your games from the Revive tab in the SteamVR Dashboard.


    My Own PC Build: NZXT Source S340 White > Corsair RM1000i > Asus ROG Strix Z270F Gaming > CPU Intel i7-7700K 4.5Ghz > Deepcool Captain120 EX > RAM KHX2400C15/16G | 4pcs = 64GB > Asus GTX1070 Dual O8G > Samsung U32J59xUQ 4K > Realtek High Definition Audio > Intel SSD 760p Series PCIE/NVMe M2.1 1TB > Intel SSD 600p Series PCIE/NVMe M2.2 1TB > AZIO Retro Classic Copper > Razer Mamba Hyperflux = Oculus Quest/Link
  • PWal83PWal83 Posts: 23
    Brain Burst
    I'm honestly considering selling my quest, it's not fun to have something that worked well break with every update, version 11 was better for me than the last update and I've not even had a chance to try 13 as the pc software won't update. 

    I can't understand why I can't use the old version of the software, I'd be a happy customer if I could, instead I'm getting annoyed because I can't use it and it cost me a lot of money.

    I'd be less annoyed if oculus actually told us what the road map was for oculus link, and told us they are aware of the problems. 
  • TheTonaZTheTonaZ Posts: 62
    Brain Burst
    If only i was still in time to get amazon refund.... Now its too late. And oculus do not refund. Maybe i sell it or exchange it with a rift s with someone. 
  • PWal83PWal83 Posts: 23
    Brain Burst
    I finally got pc software version 13.1 and the freezing happens more often now than ever, it completely unusable. I guess all I can do is wait for the next update and pray it works next time.

    I'm really unhappy with my quest and I'm starting to feel that's not going to change and maybe I should just cut my losses and sell it.
  • cmaffia2019cmaffia2019 Posts: 15
    Brain Burst
    No problems here with official Link cable or the Anker cable.
  • TheTonaZTheTonaZ Posts: 62
    Brain Burst
    Which is damn short
  • PWal83PWal83 Posts: 23
    Brain Burst
    I like to buy the official cable but as I'm not sure it would fix my problem i'm going to wait, I don't want to risk wasting my money 
  • squ1glysqu1gly Posts: 2
    NerveGear
    I'm on 13 using the Anker cable and it's been freezing all day. I've been trying to troubleshoot it but no success.
  • stQuietManstQuietMan Posts: 3
    NerveGear
    edited February 10
    I was having this problem the last week.  I seemed to have gotten it working tonight (2/10/2020).  I was able to play long enough tonight without freezing to almost induce vomiting while trying out Boneworks. (Side note: I hope Half Life : Alyx doesn't give me motion sickness like Bone Works)

    Here are things I did to get it to stop freezing:
    • First thing I did was turn V-Sync off in Nvidia Control Panel at a GPU level. 
    • Next thing I did was get the Recommended Anker 10 foot cable. (I was using a $40 party link cable before, Type c to type c)
    • I plugged the new Anker cable into a USB 3.0 port on my tower. (The Party Link cable I was using was plugged right into the USB-c port on my GPU before)
    • Also, today, the Oculus app on my PC updated from 12 to 13 and it forced me to update the headset to a newer version as well in order to use Link support.  
    • Disabled In Game Overlay in Geforce Experience

    I know it's a lot of variables, but I hope this helps someone.  I will report back here if it was just a fluke and it starts freezing again.  (That is if I use link.  I was only using it for Boneworks to prepare for HL:A  at the moment and I'm not sure I can play that game without getting sick :/ )
  • TheTonaZTheTonaZ Posts: 62
    Brain Burst
    In your case the only point is the anker cable and the port you used. The rest is not relevant
  • PWal83PWal83 Posts: 23
    Brain Burst
    I disabled v-sync, turned off Geforce Experience overlay, updated my USB drivers and none of it helped still freezing, running out of ideas to try now
  • stQuietManstQuietMan Posts: 3
    NerveGear
    edited February 11
    TheTonaZ said:
    In your case the only point is the anker cable and the port you used. The rest is not relevant
    How are you so sure that V-Sync, In Game Overlay, and Software and Firmware versions would not impact the freezing?  Those seem like they could definitely be the culprit. Especially the V-Sync.  What happens when the monitor is running at 120 and the headset can only go up to 90?  Not to mention my monitor is G-Sync which could also play a role.

    I've also seen the Nvidia InGame Overlay mess up so many other applications before.

    I don't know how you could be so bold to say the rest is not relevant.  
  • stQuietManstQuietMan Posts: 3
    NerveGear
    PWal83 said:
    I disabled v-sync, turned off Geforce Experience overlay, updated my USB drivers and none of it helped still freezing, running out of ideas to try now
    What cable are you using and how long is it? When you upgraded the Oculus software to 13, did it force you to update the Quest Firmware?  

    Also, do you launch SteamVr from virtual desktop or from the apps group of the Rift S software.
    I forgot to mention I was using virtual desktop before to go into steam manually and launch SteamVr from steam.  Last night when it was working for me, I launched SteamVr from the apps section of the Rift S software. Not sure if that could impact it either. 
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