Virtual Environments tab missing after Factory Reset

Comments

• TheKarmas Posts: 2

  NerveGear

  February 2020

  Ditto. Stuck in the snow lodge with no Virtual Environments tab in v13.

  1
• MoguTT Posts: 1

  NerveGear

  February 2020

  +1 Me too. I searched in the settings for a long time and didn't find it. I also changed the environment a few days ago, but now it suddenly disappears.

  1
• OculusSupport Posts: 1,307 Oculus Staff

  February 2020

  Hello there,I'm sorry to hear you're having issues with the virtual environments. If your Quest headset is updated and you're having issues, please contact support here so we can investigate. Thanks! -Rick

  0
• alenknight Posts: 7

  NerveGear

  February 2020

  Same issue for me

  1
• CHiTO316 Posts: 1

  NerveGear

  February 2020

  Same issue here as well, I can no longer see my Environment tabs so i am stuck with my current environment. 

  1
• vinzenwiz Posts: 1

  NerveGear

  February 2020

  Same issue. No environments tab after switching environment, HMD was sluggish then appeared to lockup. Managed to reboot and afterwards no environments tab!

  1
• GirlGeek101 Posts: 1

  NerveGear

  February 2020

  if was in the environment liked best I wouldnt care but I am not. can you please fix this for everyone?

  1
• Dr.Zor Posts: 1

  NerveGear

  February 2020

  Same for me.  Stuck on the Winter Lodge, and the menu options are gone.

  1
• alphamusic Posts: 2

  NerveGear

  February 2020

  Yes I can not go back to the oid room as Virtual environment tablets missing after 13 update 😢

  0
• ShowbizDonkey Posts: 314 Oculus Staff

  February 2020

  Hey everyone - I checked in with the team on this and they made some adjustments this morning that should help. If you are no longer seeing the Environment options, can you please reboot your headset a time or two? If you still cannot see this option after a couple reboots, please comment here so we can investigate more deeply. Thanks!

  3
• RJTwo Posts: 1

  NerveGear

  February 2020

  I was missing my tab under settings for the virtual environments, but a reset (holding down the power button until white light) restored it for me. Currently running v13.

  1