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Guardian problems since latest update

G4ming_R4bbit
Sightseer
Hey everyone!

Since the new update I now have 2 problems:
    1st:
        The Guardian keeps resetting itself every time I close the Oculus app
    2nd:
        The Guardian borders move whenever I move( when I move forward with my head the Guardian boundariesalso move forward)

because of these problems I now smacked the walls already twice and ran into my desk three times in just a single hour...
Can I do something to fix this or do I just have to wait for a new update? Does anybody else has the same problems like me?





8 REPLIES 8

kasingsam
Honored Guest
black and blank screen everyday for me

MetaQuestSupport
Community Manager
Community Manager
Hey, can you try re-running the setup to repair the software? Additionally can you try ensuring the lighting hasn't changed at all? If the issue persists, please gather your diagnostic logs and create a ticket. We're more than willing to assist. - Principe
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

G4ming_R4bbit
Sightseer
Hmm, sadly this still didn't fix the problem... My lighting is also still the same... I'll create a ticket then.

G4ming_R4bbit
Sightseer
While gathering logs it said "access denied"

GamingTC2
Protege
I have the same guardian problems with version 13.1.
Before this update everything worked fine.  Really anoying.

Anonymous
Not applicable
This has been an on again off again problem for me since version 12.


G4ming_R4bbit
Sightseer
Hmm, now everything randomly started working fine again. I didn't try anything new to fix it since yesterday but it works now!
Thanks for all the answers! I hope the problem won't return.

Umpa_PC
Rising Star


Hmm, now everything randomly started working fine again. I didn't try anything new to fix it since yesterday but it works now!
Thanks for all the answers! I hope the problem won't return.


I find its best to keep the little cameras clean on the headset.
Oculus Rift S - Oculus Quest 128GB
MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 17, Quest Version 17
Fan Cooling by Zotac FireStorm - AfterBurner cause me problems.