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Brand new oculus quest wont boot up properly.

KDEN-C
Honored Guest
I just got my quest my quest in today, i followed instructions as told. but when i went to the head set after the app set up, it booted up- only to a black screen.
The oculus logo would show, then fade to nothing.
Iv'e tried factory resetting, but now it wont even give the option to connect the app or the code. 
Anybody know anything? or do i have a defective unit? 

8 REPLIES 8

mrbojingle_wrig
Honored Guest
having the same problems 

Reaper969
Honored Guest
Similar problem.  I was able to use it for about an hour or so, then the screen went black and hasn't worked since.

Umpa_PC
Rising Star

Reaper969 said:

Similar problem.  I was able to use it for about an hour or so, then the screen went black and hasn't worked since.


Have you guys tried a restore to factory ?
Oculus Rift S - Oculus Quest 128GB
MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 17, Quest Version 17
Fan Cooling by Zotac FireStorm - AfterBurner cause me problems.

bunynin
Honored Guest
у меня до сих пор кирпич (

bunynin
Honored Guest
никто не помогает (

mrbojingle_wrig
Honored Guest
Tired a factory reset didn’t work 

Umpa_PC
Rising Star
Your going to have to open a support ticket.  This is a community forum, and there is little advice to be given on faults like that.
Oculus Rift S - Oculus Quest 128GB
MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 17, Quest Version 17
Fan Cooling by Zotac FireStorm - AfterBurner cause me problems.

Anonymous
Not applicable
I have this same issue and have been trying for 2 weeks with support. it is better and easier to just return it and buy a brand new one. i have abandoned trying to work with them to get mine fixxed and am now going to go thorugh the 3 week long process to get a return label and get my refund