11-24-2019 06:45 AM
02-23-2020 05:30 PM
02-24-2020 09:11 AM
neilwatts86 said:
Leif.Pedersen said:
I SOVED THE RESTART LOOP PROBLEM. I just went back to the store and got a replacement device, the new one worked perfectly the moment I plugged it in. 😕
I'm returning mine to amazon as faulty and waiting for a replacement but it'll be a while as there are currently none in stock. I've got to the point i would have to re-plug in the rift tens of time before it would work. Latest beta update has made no difference.
Oculus claimed replacing the hardware wouldn't work so it'll be interesting to see if this does resolve the problem. I'll update either way when i get the replacement.
02-24-2020 09:32 AM
neilwatts86 said:
neilwatts86 said:
Leif.Pedersen said:
I SOVED THE RESTART LOOP PROBLEM. I just went back to the store and got a replacement device, the new one worked perfectly the moment I plugged it in. 😕
I'm returning mine to amazon as faulty and waiting for a replacement but it'll be a while as there are currently none in stock. I've got to the point i would have to re-plug in the rift tens of time before it would work. Latest beta update has made no difference.
Oculus claimed replacing the hardware wouldn't work so it'll be interesting to see if this does resolve the problem. I'll update either way when i get the replacement.
Just updating after my previous post.
After receiving my replacement headset from Amazon I no longer seem to have the issue. I have plugged in the device about 10 times and it has worked every time. After leaving the device idle for 5 minutes i can still see the pc is still detecting 2 "Rift S USB Hubs" in device manager.
If you've exhausted all the possible software solutions it may be worth trying a replacement.
02-24-2020 09:37 AM
02-24-2020 11:50 AM
02-26-2020 05:48 PM
THIS JUST IN EXTRA EXTRA READ ALL ABOUT IT
FROM SUPPORT:
Thanks for your patience while I reviewed your case. I'm sorry to hear about the issue you've encountered with your Rift S, and I'm happy to help!
I just wanted to reach out and let you know that an internal team has been investigating these reports.
After some significant review, a deeper analysis has indicated that a closer look at the optical cables is warranted.
In order to determine this, we'd like to request that you ship your cable back to us, if you're willing. I'd also like to request some additional information from you regarding the timeline of your experience with this issue.
Before any of that however, let's get you set up with a replacement cable. I'll need to gather some shipping information from you first. Please reply with your:
Once I have that information I will process your replacement cable shipment, and provide you with the shipping estimates.
Please also let me know if you're willing to send in your current cable.
In the meantime, if you could please let me know the following, it would be very helpful:
I'm assuming the latter is around when you first contacted us, but I just wanted to make sure.
If you'd still like to return the Rift S, please provide me with your Oculus order number, and I will see what we can do. If you did not purchase the unit from Oculus, please refer to the retailer from whom you purchased the unit to pursue your return options.
Please let me know if you have any other questions or concerns. I'll be happy to help!
Kind regards,
02-26-2020 08:56 PM
02-27-2020 02:41 AM
02-27-2020 05:05 AM
I decided that it was enough. I’ve tried a lot of
software thing, bios, a Inateck Usb card, etc without any success. I decided to
give it a last chance and still in the store return policy, I decided to take
my chance to return it.
So now, my
new headset is working properly, being recognize in the oculus app, all green.
I did multiple reboot and shut down my system and it’s always all green…
I’m still
not sure about what is the problem. My new headset is the same date on the box
(2019/12). I wonder if we all got a bad patch or something or they changed something
down the road in the components. If it were to be a software issue or something
wrong with my computer the second headset should not have worked.
I’m only
speculating now, but maybe Oculus know about it but don’t know what to do about
the situation knowing that if they divulge this information it would mean a lot
of replacement and a bad reputation.
I will keep
in touch with you. I hope that you will all find solution. I hope my headset
will continue to work as advertise. I cross my finger. I really want to love
this product as I always dreamed to have an Oculus since Elite Dangerous came
out.
So it seem
that I’m with the ones that a replacement was the solution (for now). Oh and by
the way, my new Oculus Rift S become with a loose head band, the mechanism doesn’t
lock like the one I had previously… Yeah, I know…
(Sorry for
my English)
B)
02-27-2020 06:13 AM