I have been working MANY hours with oculus chat try to fix my rift s or oculus crashing program itself. There have been several times, when oculus program itself, cannot be restarted, freezes to still, crashes down or just keeps circulating same stupid problems around and around like now this last time. Rift s cannot connect USB, try different USB. Cannot find display port, please restart. Connecting both of those in several different ports, just do the same. Waited 3 weeks for new drivers, the same problem continues. Unistalled whole oculus program AGAIN and installed it again, the same. NOW they tell me to uninstall it in safe mode and loose all my games and saved games data. AND THIS IS THE SECOND TIME i´m fooling with this and after many hours of doing so, and loosing tenths of hours games, they say: sorry, it is the only way. (need to say here thou, the chat customer service people itself were nice people, and were doing their best to help.)
Well, i guess, there should be some kind of compensate for my many hours doing something, i am not supposed to. Gift card, partial money refund or something, but no. You just loose all, because we did hire some idiots to do the programming part here.
Quess first several hours of fooling with this s*#%t was just fine, but now when this whole sircus goes around and around again and again, there should really be something else to do than: problem is yours, we are sorry.
Also many problems occured, what i was able to fix by myself without any
help, but complete amount of hours, fighting with not working /
crashing program and product here is massive.
NOT GOOD CUSTOMER SERVICE OCULUS, NOT GOOD AT ALL!