04-27-2020 08:24 PM
04-28-2020 09:26 AM
04-28-2020 02:07 PM
04-28-2020 03:43 PM
dburne said:
For the few that are experiencing game breaking issues, I would strongly suggest a very good look at their system and/or software they run. Failing that, then with a support ticket.
Thank you for your continued patience. I'm happy to provide you with an update here.
We've
identified what we believe to be the primary culprit for this behavior,
and we are currently awaiting verification from our testing teams that
it will resolve this issue for all affected users. Once we have this
verification, we will be ready to release a fix publicly. This may
happen in our next version update, or via a hotfix, depending on how
soon we intend to release our next version update. Again, this will only
happen once we've verified that this will successfully resolve the
issue for all affected issues.
I could look into your replacement options for you, however a replacement will not resolve this issue, as it is software-based.
Please let me know if you have any other questions or concerns here.
Kind regards,
Tyver
AR\VR Support
04-30-2020 11:03 AM