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Someone help me... All my games/apps are missing!

derekitproderekitpro Posts: 1
NerveGear
Today I turned on my Oculus Quest and all my games/apps were all of a sudden listed as unknown sources in my device's data. I decided to delete them and try to reinstall them. However, after deleting the unknown sources (and restarting) I went into the store on my quest to see if I could re-download them and the button that would normally show 'Purchase' now is just a spinning circle. I decided to give it a go on my phone which I thought gave me better success for a moment since the store on the iOS Oculus app actually allowed me to redownload the games but put them in a download queue... One that never actually downloads on my Quest.

One thing of note... The quest crashed/froze when I was using the Netflix app before this issue came up. Strangely, the Netflix app was the ONLY app still installed on my quest. And when I went to uninstall it the uninstall process simply stuck. So I went nuclear and deleted the device's data manually on the Oculus website. Now the Netflix app is gone... but it's also the only app the shows up as 'Uninstalled apps'...

What is going on?! I can see my purchases in my order history... I don't even know where to start.
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Comments

  • fenix777tjfenix777tj Posts: 4
    NerveGear
  • PogoanandaPogoananda Posts: 1
    NerveGear
    Same thing exactly happened to me. The app I was using at the time is the only still on the Quest.
  • Deadman1981Deadman1981 Posts: 31
    NerveGear
    Same here, no answer from oculus, get error too when I want refund. I just want refund and leave oculus

  • Umpa_PCUmpa_PC Posts: 812
    Trinity
    Have you guys done a factory reset ?  Seems you have nothing to lose doing one !
    Oculus Rift S - Oculus Quest 128GB
    MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
    MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
    16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
    Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 17, Quest Version 17
    Fan Cooling by Zotac FireStorm - AfterBurner cause me problems.
  • Deadman1981Deadman1981 Posts: 31
    NerveGear
    yep, tried to repair , checked files , re-install too (ununstall games :() but nothing work. And Oculus don't answer at my tickets
  • Umpa_PCUmpa_PC Posts: 812
    Trinity
    yep, tried to repair , checked files , re-install too (ununstall games :() but nothing work. And Oculus don't answer at my tickets
    Are we talking Quest or Rift/S here, because the original post was talking about Quest, and I don't think there is a repair option.
    Oculus Rift S - Oculus Quest 128GB
    MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
    MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
    16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
    Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 17, Quest Version 17
    Fan Cooling by Zotac FireStorm - AfterBurner cause me problems.
  • Deadman1981Deadman1981 Posts: 31
    NerveGear
    Me I'm on the app ont the PC. It's the library, the store and the refund bug
  • Umpa_PCUmpa_PC Posts: 812
    Trinity
    I see, so this is affecting Rift/S and quest users then.  My advice was aimed at Quest users.  I'm not sure how you would go on.  I guess its an issue with the Oculus Entitlement Server.  

    Sad but you can't do fick all on the NET these days without it phoning home.
    Oculus Rift S - Oculus Quest 128GB
    MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
    MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
    16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
    Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 17, Quest Version 17
    Fan Cooling by Zotac FireStorm - AfterBurner cause me problems.
  • ArnookieArnookie Posts: 8
    Brain Burst
    Try un-sync the android oculus app from the headset. Then just re-sync and it should sort it. 
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