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Game Libraries have disappeard

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Comments

  • PaaantsPaaants Posts: 4
    NerveGear
    I cant even open my library to see if my games are there.  I click on it and it gets stuck on loading "Library...".  Same thing with Home and Store.  I cant do anything.  At least it was a recent purchase from Amazon, so I still have three days to return it if they dont fix this.  I'd still be out $100 for games and accessories but sometimes its better to just cut your losses. 
  • Deadman1981Deadman1981 Posts: 31
    NerveGear
    Paaants said:
    I cant even open my library to see if my games are there.  I click on it and it gets stuck on loading "Library...".  Same thing with Home and Store.  I cant do anything.  At least it was a recent purchase from Amazon, so I still have three days to return it if they dont fix this.  I'd still be out $100 for games and accessories but sometimes its better to just cut your losses. 

    Re work for me this night... but just this night.... The problems are come back this morning, no words... I just had the time for send refund reclamation for some games but there are still three games for which I could not ask because oculus feels that I have made too many refund requests, it is true that it is not normal to ask for the refund of my games that I cannot play because Oculus bug....



  • wuzpwuzp Posts: 320
    Trinity
    edited June 2
    ...it is true that it is not normal to ask for the refund of my games that I cannot play because Oculus bug....

    The Oculus Store refund policy does not cover platform outages.
    La politique de remboursement de l'Oculus Store ne couvre pas les pannes de plateforme.
  • DaftnDirectDaftnDirect Posts: 5,815 Volunteer Moderator
    If you've not played the maximum number of hours to qualify for a refund (2 hours), I'm sure Oculus would wave the 14 day requirement if the outage prevented a refund within that time. Getting a refund on all games because of the outage though, that won't happen.

    There was an outage before, March 2018 I believe, and all those affected got a $15 store credit, I seem to remember it affected a lot of people and lasted a couple days.

    Personally I think credit would be the way to deal with this problem too but that's up to Oculus. And as it seems to be affecting a select few, it's important to get those tickets in. Please try and stay polite though when dealing with support, even though I know it must be frustrating.
    Intel 5820K [email protected], Titan X (Maxwell), 16GB Corsair Vengeance DDR4, ASRock X99 Taichi, Samsung 500Gb 960 Evo M.2, Corsair H100i v2 Cooler, Inateck KTU3FR-4P USB 3 card, Windows 10 Pro v2004 (19041.330)
  • Umpa_PCUmpa_PC Posts: 812
    Trinity
    So when you buy and download a game, the game phones home to check entitlement every now and again ? 
    Oculus Rift S - Oculus Quest 128GB
    MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
    MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
    16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
    Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 17, Quest Version 17
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  • Deadman1981Deadman1981 Posts: 31
    NerveGear
    If you've not played the maximum number of hours to qualify for a refund (2 hours), I'm sure Oculus would wave the 14 day requirement if the outage prevented a refund within that time. Getting a refund on all games because of the outage though, that won't happen.

    There was an outage before, March 2018 I believe, and all those affected got a $15 store credit, I seem to remember it affected a lot of people and lasted a couple days.

    Personally I think credit would be the way to deal with this problem too but that's up to Oculus. And as it seems to be affecting a select few, it's important to get those tickets in. Please try and stay polite though when dealing with support, even though I know it must be frustrating.

    wtf!
    By lucky, I just bought the games and don't have played them cause Oculus fucked up before. 

    I send refund request for all of them, just I can't for three cause the number of request is limit but it stay one week for the rest.
  • nalex66nalex66 Posts: 5,522 Volunteer Moderator
    Umpa_PC said:
    So when you buy and download a game, the game phones home to check entitlement every now and again ? 
    Well, in some ways the headset needs to verify your account details (including entitlements) against an Oculus server--for instance, when you browse the store in VR, it needs to know what titles you own so it can display the correct information. We don't know the actual mechanism at fault here, but it seems like the headset is getting some sort of incorrect response about the accounts in question that is leading it to think that there are no owned apps in the library.
    i7 5820K @ 4.25GHz | EVGA GTX 1080 SC | Gigabyte GA-X99-UD4 | Corsair DDR4 3000 32GB | Corsair HX 750W
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  • Umpa_PCUmpa_PC Posts: 812
    Trinity
    I wonder if its the same for the new GUI v's old.  Might be something to try.  Just a thought.
    Oculus Rift S - Oculus Quest 128GB
    MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
    MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
    16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
    Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 17, Quest Version 17
    Fan Cooling by Zotac FireStorm - AfterBurner cause me problems.
  • Deadman1981Deadman1981 Posts: 31
    NerveGear
    Oculus refused me the refund of my games while I bought them less than two weeks ago and could not even play at all for the most part since Oculus did not work.... There is not even any justification for this refusal. So again in discussions with the support... I have never seen this, I took games at Oculus not even two weeks ago and I struggle with the support, when it answers, for a week and a half!

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