02-22-2020 04:02 PM
06-14-2020 07:17 AM
Honosuseri said:
TK.Prince said:
Dont touch it for 2 week and that worked again. 3 hours later, problem reappear ... This is so boring, we need a fix Oculus !
Oculus support got back in contact with me, thanking me for my patience. Having gone through some more troubleshooting steps and sent off more logs and MSinfo, they've decided to replace it with a new headset. I've been given a prepaid returns label to return my HMD, luckily I kept all the original packaging.
06-14-2020 09:12 AM
TK.Prince said:
Honosuseri said:
TK.Prince said:
Dont touch it for 2 week and that worked again. 3 hours later, problem reappear ... This is so boring, we need a fix Oculus !
Oculus support got back in contact with me, thanking me for my patience. Having gone through some more troubleshooting steps and sent off more logs and MSinfo, they've decided to replace it with a new headset. I've been given a prepaid returns label to return my HMD, luckily I kept all the original packaging.
I don't understand what that will change. They just need to upgrade their program. But they prefer loose money ...
Another thing that can proof that come from their app it's when you have the no Display port connexion. You unplug the rift, and the message stay !!
06-15-2020 05:43 AM
06-15-2020 06:38 AM
morphee7 said:
you will probably get someone elses returned rift s anyway, they dont communicate with there support ticket staff which only follow a script as we all get the same answers from them and imo the support staff are just vollentier forum staff that are die hard oculus fans
06-15-2020 08:13 AM
06-21-2020 01:40 PM
Honosuseri said:
inigo.armendariz said:
Exactly the same story here. Constant DP disconnections. Struggling with Oculus since March... I already purchased a new computer and performed all troubleshooting available, but no luck. It is clearly an Oculus hardware/firmware problem. Many users report that downgrading the FW would solve many issues, but I don't wish to perform such potentially risky step. My Rift S is failing in 3 different computers.
Rolling back the Firmware and the software is not a guaranteed fix. Even if it works it's not really a fix just a workaround, you need to block the Oculus Software from updating and then that has a knock on effect to downloading from the Oculus store.
I have had the Rift S for 6-7 months it's worked fine until just over a week ago. I've started a support ticket and done their suggested troubleshooting tips. The logs state it's an issue with USB not the DP! My USB drivers have not changed, there is no issue with the ports and the HMD has run off them fine since day one. So it's either a Software issue or my headset is faulty.
I've not heard any more from Oculus support in over a week. I shall give them a month from reporting the issue, if it's not resolved I'll contact the etailer I purchased from and have it returned. I'll look to replace it with the HP reverb G2 headset instead.
06-22-2020 12:39 PM
marco.a.rivera.227 said:
Honosuseri said:
inigo.armendariz said:
Exactly the same story here. Constant DP disconnections. Struggling with Oculus since March... I already purchased a new computer and performed all troubleshooting available, but no luck. It is clearly an Oculus hardware/firmware problem. Many users report that downgrading the FW would solve many issues, but I don't wish to perform such potentially risky step. My Rift S is failing in 3 different computers.
Rolling back the Firmware and the software is not a guaranteed fix. Even if it works it's not really a fix just a workaround, you need to block the Oculus Software from updating and then that has a knock on effect to downloading from the Oculus store.
I have had the Rift S for 6-7 months it's worked fine until just over a week ago. I've started a support ticket and done their suggested troubleshooting tips. The logs state it's an issue with USB not the DP! My USB drivers have not changed, there is no issue with the ports and the HMD has run off them fine since day one. So it's either a Software issue or my headset is faulty.
I've not heard any more from Oculus support in over a week. I shall give them a month from reporting the issue, if it's not resolved I'll contact the etailer I purchased from and have it returned. I'll look to replace it with the HP reverb G2 headset instead.
Same issue here mine is only 3 months old, BestBuy Canada refuses to exchange it and they sent me to Oculus, they talk to me for about 2 weeks told me to do everything I have already tried but followed even if I was just frustrating to see if I had missed something, nothing worked. Even went and bought the recommended PCI USB 3.0 board, now I have 8 3.0 Ports on my PC and the Oculus software sees them all as 2.0. They stop talking to me as well. I have heard you need 2 USB Rift hubs to work, my windows fails to install that second hub, No one has a solution for this. My system is just collecting dust an expensive paper weight. And my system is brand new.
06-22-2020 12:39 PM
marco.a.rivera.227 said:
Honosuseri said:
inigo.armendariz said:
Exactly the same story here. Constant DP disconnections. Struggling with Oculus since March... I already purchased a new computer and performed all troubleshooting available, but no luck. It is clearly an Oculus hardware/firmware problem. Many users report that downgrading the FW would solve many issues, but I don't wish to perform such potentially risky step. My Rift S is failing in 3 different computers.
Rolling back the Firmware and the software is not a guaranteed fix. Even if it works it's not really a fix just a workaround, you need to block the Oculus Software from updating and then that has a knock on effect to downloading from the Oculus store.
I have had the Rift S for 6-7 months it's worked fine until just over a week ago. I've started a support ticket and done their suggested troubleshooting tips. The logs state it's an issue with USB not the DP! My USB drivers have not changed, there is no issue with the ports and the HMD has run off them fine since day one. So it's either a Software issue or my headset is faulty.
I've not heard any more from Oculus support in over a week. I shall give them a month from reporting the issue, if it's not resolved I'll contact the etailer I purchased from and have it returned. I'll look to replace it with the HP reverb G2 headset instead.
Same issue here mine is only 3 months old, BestBuy Canada refuses to exchange it and they sent me to Oculus, they talk to me for about 2 weeks told me to do everything I have already tried but followed even if I was just frustrating to see if I had missed something, nothing worked. Even went and bought the recommended PCI USB 3.0 board, now I have 8 3.0 Ports on my PC and the Oculus software sees them all as 2.0. They stop talking to me as well. I have heard you need 2 USB Rift hubs to work, my windows fails to install that second hub, No one has a solution for this. My system is just collecting dust an expensive paper weight. And my system is brand new.
06-22-2020 01:46 PM
marco.a.rivera.227 said:
Honosuseri said:
inigo.armendariz said:
Exactly the same story here. Constant DP disconnections. Struggling with Oculus since March... I already purchased a new computer and performed all troubleshooting available, but no luck. It is clearly an Oculus hardware/firmware problem. Many users report that downgrading the FW would solve many issues, but I don't wish to perform such potentially risky step. My Rift S is failing in 3 different computers.
Rolling back the Firmware and the software is not a guaranteed fix. Even if it works it's not really a fix just a workaround, you need to block the Oculus Software from updating and then that has a knock on effect to downloading from the Oculus store.
I have had the Rift S for 6-7 months it's worked fine until just over a week ago. I've started a support ticket and done their suggested troubleshooting tips. The logs state it's an issue with USB not the DP! My USB drivers have not changed, there is no issue with the ports and the HMD has run off them fine since day one. So it's either a Software issue or my headset is faulty.
I've not heard any more from Oculus support in over a week. I shall give them a month from reporting the issue, if it's not resolved I'll contact the etailer I purchased from and have it returned. I'll look to replace it with the HP reverb G2 headset instead.
Same issue here mine is only 3 months old, BestBuy Canada refuses to exchange it and they sent me to Oculus, they talk to me for about 2 weeks told me to do everything I have already tried but followed even if I was just frustrating to see if I had missed something, nothing worked. Even went and bought the recommended PCI USB 3.0 board, now I have 8 3.0 Ports on my PC and the Oculus software sees them all as 2.0. They stop talking to me as well. I have heard you need 2 USB Rift hubs to work, my windows fails to install that second hub, No one has a solution for this. My system is just collecting dust an expensive paper weight. And my system is brand new.
06-22-2020 01:46 PM
marco.a.rivera.227 said:
Honosuseri said:
inigo.armendariz said:
Exactly the same story here. Constant DP disconnections. Struggling with Oculus since March... I already purchased a new computer and performed all troubleshooting available, but no luck. It is clearly an Oculus hardware/firmware problem. Many users report that downgrading the FW would solve many issues, but I don't wish to perform such potentially risky step. My Rift S is failing in 3 different computers.
Rolling back the Firmware and the software is not a guaranteed fix. Even if it works it's not really a fix just a workaround, you need to block the Oculus Software from updating and then that has a knock on effect to downloading from the Oculus store.
I have had the Rift S for 6-7 months it's worked fine until just over a week ago. I've started a support ticket and done their suggested troubleshooting tips. The logs state it's an issue with USB not the DP! My USB drivers have not changed, there is no issue with the ports and the HMD has run off them fine since day one. So it's either a Software issue or my headset is faulty.
I've not heard any more from Oculus support in over a week. I shall give them a month from reporting the issue, if it's not resolved I'll contact the etailer I purchased from and have it returned. I'll look to replace it with the HP reverb G2 headset instead.
Same issue here mine is only 3 months old, BestBuy Canada refuses to exchange it and they sent me to Oculus, they talk to me for about 2 weeks told me to do everything I have already tried but followed even if I was just frustrating to see if I had missed something, nothing worked. Even went and bought the recommended PCI USB 3.0 board, now I have 8 3.0 Ports on my PC and the Oculus software sees them all as 2.0. They stop talking to me as well. I have heard you need 2 USB Rift hubs to work, my windows fails to install that second hub, No one has a solution for this. My system is just collecting dust an expensive paper weight. And my system is brand new.