05-04-2020 12:03 PM
06-27-2020 04:23 AM
dan.m.griffiths said:
Still waiting. Been told not to contact them as that makes the wait longer each time I do! Worst customer support ever.
TK.Prince said:
Mine back ? My replacement ? They said to me September ... But I'm not supported by the support but by Oculus Start. So delay is different. And you ?
06-27-2020 05:25 AM
Daimzor said:
dan.m.griffiths said:
Still waiting. Been told not to contact them as that makes the wait longer each time I do! Worst customer support ever.
TK.Prince said:
Mine back ? My replacement ? They said to me September ... But I'm not supported by the support but by Oculus Start. So delay is different. And you ?
Hello I have contacted the support. The day after where I asked the question here in the forum (May 5th, 2020). We tried to find a solution but nothing worked. (It took 2 weeks) On May 18, 2020 I was suggested to replace my Oculus Rift S with a new one so I sent all the components over. They received my Oculus on May 21st and on June 26th they processed my order. The new Oculus Rift S was shipped on May 27th. So you need patience, but it was worth the wait. The new one worked perfectly. btw: translated with google translator. LOL
06-28-2020 03:16 AM
07-02-2020 06:41 AM
07-31-2020 05:57 PM
08-01-2020 07:25 AM
BronzaKnight said:
I said this on another forum already, but if you have windows defender active then you need to end that task and the display port might work that time.
08-01-2020 08:55 AM
NWGJulian said:
BronzaKnight said:
I said this on another forum already, but if you have windows defender active then you need to end that task and the display port might work that time.
people got a new rift s and the new one works! so it MUST be a hardware failure!i have almost the same issues right now. i get a new cable now, hoping that its not the rift s itself but a broken cable.
08-02-2020 06:29 AM
Schmiefel said:
NWGJulian said:
BronzaKnight said:
I said this on another forum already, but if you have windows defender active then you need to end that task and the display port might work that time.
people got a new rift s and the new one works! so it MUST be a hardware failure!i have almost the same issues right now. i get a new cable now, hoping that its not the rift s itself but a broken cable.
Funny thing: my RiftS worked on 2 PCs without any problems since I bought it half a year ago. Then suddenly it first lost DP connectivity plus getting several CTDs with even BSOD of the whole system on my better PC (i7/6700k, vega64Nitro+,64 GB RAM) . I did then almost every thing from reverting graphics drivers to earlier versions, completely uninstalling the whole Oculus Software, trying different USB ports besides my powered Inathek card exclusivly used for the Rift. I even did the Windows feature update from 1909 to 2004 and reset every system OC to factory defaults (with getting more BSOD then ever)... The only thing thing that's left will re-installing the whole system. But before I'll do that, I'll put away the Rift forever.
But the rift refuses to find its sensors when doing the setup after it stated USB and DP for good.
On the other PC - beeing much weaker with only an i5 CPU and a standard GTX1060 - also running Win10 rel. 2004 and the latest stable OR Software its still working without any problems. So I am pretty sure it has to do with faulty software and not defective hardware.
09-01-2020 08:25 PM
09-01-2020 08:25 PM