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Oculus Quest Black Screen

So as described my headset, has a black screen of death as people put it online. When hard resting my headset , I will get the oculus symbol and audio for boot up, after the logo there is no loading triple dots it just goes to a black screen. If I tap the power button when on the black screen it will make the audio of going back into standby mode and tapping again makes the audio noise for waking back up. So my next step was Factory reset with Power Button and Volume down button, the menu worked is say's erasing boots up again then same thing back to the black screen. I've tried doing a sideload of an update this still does not bring back video. 

I don't know how this possibly happens. I played it maybe a week ago showed a friend sports vr demo then put it back on the box it came in plugged into the charger, then went out to the field for a week ( army stuff ) come back from the field put on the headset it woke up but it was just lighted back black backround, so i restarted it and now this problem has started. I've had the headset for less then two months. I've contacted Oculus support auto-mated response came back in  saying they will get back to me within 2 business days. Sadly I'm thinking this will be a return back to an Oculus repair center, it really feels like it should not be I very much feel this is a software problem. I hope someone can help me figure out a fix.

Comments

  • PessicPessic Posts: 6
    Brain Burst
    Same to me, after turn off / turn on, black screen, seem the device is running but without image
  • PessicPessic Posts: 6
    Brain Burst
    Problem solved, I dont know how, pressing volume - and power while a seconds, and power many times, at the end start
  • owenlopezowenlopez Posts: 6
    NerveGear
    Pessic said:
    Problem solved, I dont know how, pressing volume - and power while a seconds, and power many times, at the end start
    can you elaborate on that more, so I've done the whole volume - and power and even factory reset and this did not fix the problem, I've currently had a support ticket open for 2 weeks with no updates, so fixing this on my own seems to be the only way. 

    So details please on how you fixed yours
  • HECTOR1822HECTOR1822 Posts: 1
    NerveGear
    I have exactly the same problem. try updating manually it didn't work. and tried all the methods, and left the device unused for 3 weeks and when I turned it on it has a black screen. I think it's a software problem.
  • mtnbear23mtnbear23 Posts: 1
    NerveGear
    i tried with the volume down and power button, but I never get to the boot menus screen like the support page described.... what am I doing wrong?? All i see was Oculus logo and then I see a memory card logo with a green bar loading on the bottom and then it turns black....
  • mrchristianqmrchristianq Posts: 1
    NerveGear
    I have this same problem, i got a message on my phone that software was successfully updated.  Next time i tried it, black screen after boot logo.  Factory reset, powered off many times, issue remains.  Once in a while it will load to background but controller and head tracking not working, reboot again and black screen.  Any fix?
  • JERisBRISKJERisBRISK Posts: 9
    Brain Burst
    edited July 8
    I ran into this with my first Quest (I sent that one back because it had some stuck pixels in the middle of the right eye). What fixed it for me was holding down the power button for a very long time (like 10+ seconds) until the screen fully turned off, then fully charging the Quest.

    Once I started it back up, it took a bit longer than usual to become interactive, but I was patient with it and it eventually things were "normal" again.

    I almost wonder if there's some Operating System "cleanup" that's going on from time to time during boot which can cause things to drag out... purely speculation on my part, though.
  • nishruu2nishruu2 Posts: 56
    Hiro Protagonist
    factory re set
  • ByronBigglesByronBiggles Posts: 1
    NerveGear
    Oculus Support had me reinstall the drivers on my computer but when that didn’t work they told me to wait 3-5 business days for their response. I hadn’t used my Quest for two weeks when I found the black screen bug. I’ve done three factory resets and numerous restarts over the last few days. Has anyone stumbled across a solution yet? I just got my Quest at the end of June so it’s frustrating to not get more feedback from Oculus in order to fix this.
  • TzachyTzachy Posts: 1
    NerveGear
    same problem D:
  • zoleyzoley Posts: 1
    NerveGear
    same problem, actually in  4 months I was able to use the device twice - otherwise always had some problems

  • RIPspino96RIPspino96 Posts: 3
    NerveGear
    edited August 14
    mine won't charge or turn on
  • ZekeSermenoZekeSermeno Posts: 1
    NerveGear
    Have any of you had these problems resolved? If so, how? Does Oculus help?
  • briandunawaybriandunaway Posts: 1
    NerveGear
    I am having the same or similar issue. It looks to be a proximity sensor (the sensor on the 'inside' of the headset between the two lenses.) I can place my finger over the sensor and the screen will come on. Of course this is useless as I cannot play with my finger between the headset and my face. I put in a support ticket.
  • Thomas_LucineThomas_Lucine Posts: 5
    NerveGear
    I find a resolution to this problem. It's actually SUPER simple...
    I wish i could have find this information in the release notes...

    Unity and XR Plugins don't update "Oculus" to the proper version. Go to package manager, and chose the latest oculus version. The latest verified version is 1.2.0 (black screen) while the latest available is 1.4.3 (perfectly working with integration 20.0). Just click the update button and VOILA.

    I hope it helps !


  • owenlopezowenlopez Posts: 6
    NerveGear
    Hello everyone I almost forgot about this, I got in touch with Oculus, we tried everything under the sun to get it back to a working condition. They ended up sending me a shipping label to print out and send it back to them. I then mailed my headset to them and once they received it and verified that it was not broken or damaged because of my own doing they sent me a refurbished one. The refurbished one pretty much looked brand new, and in the box i received a new link cable and another face mask. So that was really cool now I have to face mask and 2 link cables! This all actually happened very quickly as well I received the next headset i believe within a week or 2 the process was quick and easy. If  they decide to send you that shipping label, make sure you pay attention to the shipping instructions in the email. They asked for it to be packed in a very weird way haha so make sure you pay attention to detail. But some good news just a couple hours ago the Quest 2 just got announced so hopefully all the problems we've been experiencing on the original quest have been ironed out :D 
  • EvadosEvados Posts: 4
    NerveGear
    Take a look in the experimental menu options, Look if the option for real camera is enabled.
    If yes disable it, Here it cause the black screen problem when the oculus wakeup from the sleep mode.
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