07-11-2020 11:13 AM
07-11-2020 12:21 PM
07-11-2020 12:52 PM
07-11-2020 01:10 PM
07-21-2020 05:15 AM
07-21-2020 05:38 AM
07-21-2020 05:38 AM
OmegaM4N said:
If you are officially selling a product within the EU/UK market it has a mandatory 2 year warrenty, there is no middle ground, that is the consumer law..........NOW, comes the interesting part, HP themselves have not made it clear if this Activesystems company are their offical UK launch seller of the new G2 as all i see are "official partner", nothing about the product being officially launched in the UK, so the main question here is are AC just sourcing them from HP American forgien market and importing them to UK/EU buyers, and if that is the case then then HP and AC have dodged the 2 years warrenty because the product has to be official launched and sold in the UK/EU market for it to be covered by 2 year said consumer rights law, and this is why i have held off on the G2 at this time to see what is what as i am still unsure what is going on with this product and HP.
07-21-2020 05:41 AM
07-21-2020 06:20 AM
RedRizla said:
OmegaM4N said:
If you are officially selling a product within the EU/UK market it has a mandatory 2 year warrenty, there is no middle ground, that is the consumer law..........NOW, comes the interesting part, HP themselves have not made it clear if this Activesystems company are their offical UK launch seller of the new G2 as all i see are "official partner", nothing about the product being officially launched in the UK, so the main question here is are AC just sourcing them from HP American forgien market and importing them to UK/EU buyers, and if that is the case then then HP and AC have dodged the 2 years warrenty because the product has to be official launched and sold in the UK/EU market for it to be covered by 2 year said consumer rights law, and this is why i have held off on the G2 at this time to see what is what as i am still unsure what is going on with this product and HP.
I have checked the Consumer Rights act and this is how it works. Curry's PC World even sells laptops in the UK with only a 1 year warranty on them. What you have to do is if a product becomes faulty after 1 year you then have to take it up with the Consumer rights act and have to pay for an engineer to look at the laptop or in this case a VR headset. The engineer then has to say it wasn't accidental damage and you can take this to a small claims court or threaten to do so.
Here's also something I didn't know. The the UK actually has a 6 years warranty and not 2 years warranty, like in other European countries. Apparently we didn't join something, (Not sure what it was) which made the UK have a 6 year warranty under the Consumer rights act.
07-21-2020 07:11 AM
OmegaM4N said:
RedRizla said:
OmegaM4N said:
If you are officially selling a product within the EU/UK market it has a mandatory 2 year warrenty, there is no middle ground, that is the consumer law..........NOW, comes the interesting part, HP themselves have not made it clear if this Activesystems company are their offical UK launch seller of the new G2 as all i see are "official partner", nothing about the product being officially launched in the UK, so the main question here is are AC just sourcing them from HP American forgien market and importing them to UK/EU buyers, and if that is the case then then HP and AC have dodged the 2 years warrenty because the product has to be official launched and sold in the UK/EU market for it to be covered by 2 year said consumer rights law, and this is why i have held off on the G2 at this time to see what is what as i am still unsure what is going on with this product and HP.
I have checked the Consumer Rights act and this is how it works. Curry's PC World even sells laptops in the UK with only a 1 year warranty on them. What you have to do is if a product becomes faulty after 1 year you then have to take it up with the Consumer rights act and have to pay for an engineer to look at the laptop or in this case a VR headset. The engineer then has to say it wasn't accidental damage and you can take this to a small claims court or threaten to do so.
Here's also something I didn't know. The the UK actually has a 6 years warranty and not 2 years warranty, like in other European countries. Apparently we didn't join something, (Not sure what it was) which made the UK have a 6 year warranty under the Consumer rights act.Currys, PC world, Dixions all have some of the worst consumer servies you will ever come across, and this as part of their training, to be as obstructive to warrenties as possible, because they are pushing those extended warrenties which is a scam that still goes on today no matter how many times they are caught doing it, all three were found last year again with misleading sales practices on warrenties and extended warrenties, but they are just the worst of the worst and if you have the choice you should really get your electrical stuff elsewhere, horrible company with some dubious practices that they pull in the hope that the consumer just buckles under, and i might add all owned by the same group DSG Retail Limited, no doubt why this monopoly thinks it can treat the consumer like they have a zip up the back of their head..........oh and the irony of a company selling IT and electrical goods having IT security so lax and open that this year the hackers basically walked in the front door and helped themselves to 15 million consumers personal and financial details, so not a company you should be willing to buy anything from at this point. lol