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Still getting error when adding payment method

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Comments

  • casadeecasadee Posts: 1
    NerveGear
    same mines not working either I have tried everything I can think of.
  • Hazey113Hazey113 Posts: 3
    NerveGear
    This is been going on since 2017 and I literally got it yesterday 
  • Hazey113Hazey113 Posts: 3
    NerveGear
    ILIVEDRNK said:
    I had the same issue and while I was logged in thru Facebook. I went on the app on my phone and went to setting to click the “log out of Facebook” then immediately worked
    ILIVEDRNK said:
    I had the same issue and while I was logged in thru Facebook. I went on the app on my phone and went to setting to click the “log out of Facebook” then immediately worked
    Did not work
  • KeepscoutingKeepscouting Posts: 14
    Brain Burst
    What disappointment to find this thread and to be having the same issue and getting the same run around from support that it is being looked into and being asked the same questions over and over with no help....
  • QVR-DudeQVR-Dude Posts: 32
    Brain Burst
    Oculus has updated their SDK 17(Quest) times now, but none of the updates have been able to figure this one out... and it was happening well before the Quest was ever released.  It's clear now- either Oculus knows what's going on but can't go public with the reason why, or Oculus is doing it themselves!

    Either way, the Pico Neo 2 has just went public and as much as I hate China right now, I hate Oculus/Facebook even more.  Their ongoing contempt for their customers is so insulting, I'm willing to buy a product from a country that willingly threw the whole human race under the bus just so their communist image could be protected!!! 

    China's Godless communist party headset is now an acceptable alternative for me!!!  This thread has 16.5 thousand views as of 6/10/2020... what does that tell you?
  • Jocular_juiceJocular_juice Posts: 1
    NerveGear
    here's me thinking that the problem is my card but looking at this thread i can see that the issue is a lot deeper, thanks oculus for ignoring us.
  • timegamerxtimegamerx Posts: 1
    NerveGear
    I tried using a visa gift card and i'm getting the same error. I even got a brand new Quest TODAY. This needs to be fixed and soon.
  • LucidFearsLucidFears Posts: 1
    NerveGear
    Guys, this may sound crazy but it just worked for me. I was having the same issue of not being able to purchase a new controller for my quest through oculus.com. I signed out of my account and checked out as a guest using all of my information still and it worked like a charm. Hope this helps someone else. 👍🏽
  • SamuvelaSamuvela Posts: 3
    NerveGear
    That isnt the issue here, the issue is that we cant even buy games
  • k_sudk_sud Posts: 1
    NerveGear
    I just got the card error problem today, as i was trying to buy some games :(
  • CheshireRaptorCheshireRaptor Posts: 1
    NerveGear
    Not sure if this is the solution, but I got my purchasing power back after I:
    • Removed Facebook on the Oculus website
    • Changed my avatar on the Oculus website
    • Restarted my mobile device
    • Waited a couple of days before trying to purchase anything. In which time each night I turned my Quest headset off.
    Funny thing is, when I discovered I could buy things again, EVERY SINGLE CARD I tried adding while this was going on was attached to my account.
    I have yet to connect with Facebook again, and sadly now you have to in order to do any social stuff - like chat, play with friends, host parties, etc.

    Let me know if this helps any of you out there in this situation. I never got a response from Oculus customer support on this issue or the one about Oculus PC app not seeing my Quest on a 3.0/3.1 USB port while using the Quest Link cable I bought from them.
  • KimochiguyKimochiguy Posts: 1
    NerveGear
    Still can not add my card :((
  • VenifycationVenifycation Posts: 1
    NerveGear
    For me i just can't even click Continue to Payment

  • Toks23Toks23 Posts: 1
    NerveGear
    Hey guys! try signing in with a gmail account on microsoft edge, ... worked for me😃
  • a-Distractiona-Distraction Posts: 1
    NerveGear
    Toks23 said:
    Hey guys! try signing in with a gmail account on microsoft edge, ... worked for me😃
    Didn't work with Chrome, Firefox or Edge for me.
  • balkiebbalkieb Posts: 2
    NerveGear
    I've had issue since Christmas.
    Went through support but they never fixed it either so not sure what to do now.

    I presume as well as not being able to add any cards you also get the Account disabled message when trying checking out though website?
  • Zkiller691Zkiller691 Posts: 1
    NerveGear
    They wont even let us give them our money wow. Just wow.
  • PapaSmurfLikesToesPapaSmurfLikesToes Posts: 1
    NerveGear
    Jlheer said:
    *Solved?* (Worked for me)
    You probable maked your account with a existant facebook account right? Then follow my instructions

    -Disconnect your facebook account from the oculus account (On the app)

    -Fabric reset your quest/rift s/rift/go

    -Erase all the data from your oculus app and uninstall it

    -Re-install the oculus app and login with the same account (already disconnected from the facebook account)

    -Do all the setup, You can add the payment method in the setup process (Should accept now the card/paypal) or do it later, It should still work.

    -Enjoy!

    Discovered this myself by the way. (Only the "Facebook disconnect and erase data and uninstall" part) 

    Hey any chance do you know what fabric reset does? - a user
  • HaselHoofHaselHoof Posts: 128
    Art3mis
    QVR-Dude said:
    Oculus has updated their SDK 17(Quest) times now, but none of the updates have been able to figure this one out... and it was happening well before the Quest was ever released.  It's clear now- either Oculus knows what's going on but can't go public with the reason why, or Oculus is doing it themselves!

    Either way, the Pico Neo 2 has just went public and as much as I hate China right now, I hate Oculus/Facebook even more.  Their ongoing contempt for their customers is so insulting, I'm willing to buy a product from a country that willingly threw the whole human race under the bus just so their communist image could be protected!!! 

    China's Godless communist party headset is now an acceptable alternative for me!!!  This thread has 16.5 thousand views as of 6/10/2020... what does that tell you?
    That you have no life ? .............................................










    Too soon ?

  • urlocaltryhardurlocaltryhard Posts: 1
    NerveGear
    DavyBats said:
    No info is wrong. Simply wont let me add a payment method to buy anything from the store. Another day, another problem with Oculus. Somebody other than the mod please help because I know im just going to be told "Please submit a support ticket", which is valid but CS doesnt respond for at least 5 days or more.
    I was having the same troubles! Spent days trying over and over again, dealing with crappy CS, until I tried using Microsoft Bing, and everything worked!
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