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Oculus Rift S Problems: Sensors can't track headset/USB Device not recognized

nickcool2901nickcool2901 Posts: 1
NerveGear
in Support
I got the Rift S in January and it worked mostly except sometimes i would get USB device not recognized and unplugging and replugging the USB would fix it. Now I do not know what happened I haven't used in about a week and i had it unplugged sitting on my desk now when I tried to plug it in again to play I got the error from windows USB device not recognized and when I go to the oculus setup I see that the USB and display port is connected but when I go to sensor check it says Sensors can't track headset. I've seen fixes where people need to get new USB 3.0 slots but mine already has worked before so I do not know what is wrong I have restarted windows, done a Oculus repair, unplugged and replugged a bunch of times, and went into device manager and uninstalled the USB thing that was not recognized and replugged it in but it did not work.
This is really bad timing because Half Life Alyx is coming out tomorrow and I really have been searching for answers for the past 3 hours, so if anyone knows how to fix this please help.

Comments

  • OculusSupportOculusSupport Posts: 1,318 Oculus Staff
    Hi, please reach out to us on a ticket with your logs so we can look into it with you. Thanks. - Matt
  • UAs_MentalUAs_Mental Posts: 2
    NerveGear
    I also have a ticket logged for the same issue, Don from oculus got back very quickly with some further troubleshooting steps however they were unsuccessful. I have sent him all my logs screen shot and photos and am now just waiting for a reply.

    Your right this couldn't have happened at a worse time. Hopefully we get a resolution soon.
  • ShotgunKjellShotgunKjell Posts: 4
    NerveGear
    edited March 2020
    You're not alone, man. My Rift S which arrived December 2nd last year bricked 40 hours before HL:A Released. Literally the one game I bought the thing for. Been troubleshooting all day every day since then to no avail. Support was sadly not helpful, and unless I get an email tomorrow they have stonewalled me saying that:
    "The error you mentioned is something we're aware of and are actively investigating."
    And
    "We'll be sure to get in touch with you when we've found a resolution or if we require any further information."

    Man, I just don't know what to do at this point. Rift S and VR in general are out of stock everywhere, I'd be surprised if I can even get a new cable under warranty to see if it's not just the wire that died somehow.

    edit: Thankfully they did get back to me and will be able to send me a replacement Rift S.
  • Andrewe1Andrewe1 Posts: 21
    Brain Burst
    I'm having the same issue, and I can't believe I'm saying this but I'm almost heartbroken. I've been waiting for HLA for well... as much as any other Half-Life fan. 

    About a month ago I finally got some money and spent a lot of time tracking down a Rift S. I finally got one from Best Buy. 

    I took it out of the box, tested it...everything worked perfectly. I put it back on its box because I was afraid something would happen to it before the release of HLA.

    Yesterday, release date comes... I plug in my headset... It tracks for about 10 seconds then there's static and positional tracking loss. 

    In a moment of desperation I tried everything, a USB inateck card, a full format, Beta, everything. Nothing worked. I've never been so disappointed in a tech product in my whole life, because I actually tested it and it worked... and now that I see a lot of people having the same issues leads me to believe this is truly a software problem.

    I'm not happy to say this, but there was almost a point where I wanted to slam my headset into the ground. Luckily I was able to contain myself. Now i'm stuck with a headset that doesn't work, not being able to play the only game I wanted to play, and thanks to Covid, I'm not able to return it... Even exchange it. 

    I haven't created a ticket because whats the point? Everybody gets the same "cut and paste" troubleshooting tips and nobody that has these problems has been able to fix it. 

    I really can't believe this happened the moment HLA released. 
  • Sonic_469Sonic_469 Posts: 2
    NerveGear
    Same here brand new rift s, was working for 1week perfectly, while playing a racing sim I muted my mic through Disord went to the bathroom came back and tracking stopped. tried most solutions waiting for a powered usb3.0 to try that. Its just so soul destroying. Something so expensive not working like it should. Is this a software issue for sure or is it hardware related to components in the rift s? Can't even buy a replacement cable to see if that works. My PC is more than capable of running VR:

    Evga RTX 2080ti
    2700X [email protected]
    16gb [email protected]
    b450i strix MB 
  • Sonic_469Sonic_469 Posts: 2
    NerveGear
    nickcool2901 said:
    I got the Rift S in January and it worked mostly except sometimes i would get USB device not recognized and unplugging and replugging the USB would fix it. Now I do not know what happened I haven't used in about a week and i had it unplugged sitting on my desk now when I tried to plug it in again to play I got the error from windows USB device not recognized and when I go to the oculus setup I see that the USB and display port is connected but when I go to sensor check it says Sensors can't track headset. I've seen fixes where people need to get new USB 3.0 slots but mine already has worked before so I do not know what is wrong I have restarted windows, done a Oculus repair, unplugged and replugged a bunch of times, and went into device manager and uninstalled the USB thing that was not recognized and replugged it in but it did not work.
    This is really bad timing because Half Life Alyx is coming out tomorrow and I really have been searching for answers for the past 3 hours, so if anyone knows how to fix this please help.
    Did you manage to get a fix for it? Please let me know I have the same issue now.

  • guy72230guy72230 Posts: 2
    NerveGear
    edited April 2020
    Same issue since yesterday ! I've trying every trick I found on the web but nothing worked !
    Rift S bought on September last year ! I opened a ticket and the tech has said to do all the thing I had already done before ! Very funny !
    And another thing quite funny, is the fact that the sound goes on through the headspeakers of the Rift S.
  • guy72230guy72230 Posts: 2
    NerveGear
    Hello,
    I solved my issue by reinstalling Windows without delete my personnal data. I think taht the problem is due to an update of the OS.
  • czechflekczechflek Posts: 1
    NerveGear
    Same issue, Windows reinstall didn't help.
  • cvschalkcvschalk Posts: 1
    NerveGear
    Same here.Second hand Rift S got this from day one. Tried every suggestion from Google or Support with no joy. I do not think Oculus will fix this at all, they are 100% going full support for the Quest and discontinue support for the Rift and Rift S.

    Going to do the Firmware downgrade to 2.1.1 now as a last resort. Lots of positive feedback on that.

  • ArdecesArdeces Posts: 9
    NerveGear
    Oh don't worry, I've been trying to solve this FOR MONTHS. They told me that they would get back to me 2 months ago and, after several e-mails from me, they haven't responded. The best advice I can give: IF YOU'RE LOOKING FOR A VR HEADSET DO NOT GO WITH OCULUS. They are aware there's an issue and are doing nothing to help out!
  • pryzmpryzm Posts: 4
    NerveGear
    This is very disappointing, a piece of fairly expensive hardware that worked fine, then all of a sudden this rubbish starts happening and its unusable with zero help from support or an ETA on a fix, i will never again buy an oculus product.
  • tcelabtcelab Posts: 3
    NerveGear
    pryzm said:
    This is very disappointing, a piece of fairly expensive hardware that worked fine, then all of a sudden this rubbish starts happening and its unusable with zero help from support or an ETA on a fix, i will never again buy an oculus product.
    When I see how much people require help about there not working oculus

    I'm really scared, because as you all, I've put lot's of money so lots of hard works for this and at the end, it's even not working :/
  • KICKASSHEROKICKASSHERO Posts: 38
    Brain Burst
    tcelab said:
    pryzm said:
    This is very disappointing, a piece of fairly expensive hardware that worked fine, then all of a sudden this rubbish starts happening and its unusable with zero help from support or an ETA on a fix, i will never again buy an oculus product.
    When I see how much people require help about there not working oculus

    I'm really scared, because as you all, I've put lot's of money so lots of hard works for this and at the end, it's even not working :/

  • KICKASSHEROKICKASSHERO Posts: 38
    Brain Burst
    pryzm said:
    This is very disappointing, a piece of fairly expensive hardware that worked fine, then all of a sudden this rubbish starts happening and its unusable with zero help from support or an ETA on a fix, i will never again buy an oculus product.

  • evilzebevilzeb Posts: 2
    NerveGear
    I have the same problem.
    I buy the Oculus Rift S on July 21, 2020 and it never worked more than 5/10 minutes. 
    Tomorrow I will give it back and I will take a Valve Index
  • FamixofpowerFamixofpower Posts: 1
    NerveGear
    Bump. Still not fixed, support won't answer my messages outside of pre-recorded auto responses
  • PAPA-FESHPAPA-FESH Posts: 5
    NerveGear
    Famixofpower said:
    Bump. Still not fixed, support won't answer my messages outside of pre-recorded auto responses
    Yeah i had to spend a month of 1 response a day msgs to send mine in and now they refuse to address how they have my headset and wont send a replacement its been 3 weeks since they have had my broken Oculus and they wont send me it quoting "Stock issues". all they care about is selling the new oculus headset and not actualy looking after its player base.
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