While I was watching a movie in bigscreen vr my Oculus Quest suddenly switched off and it is not turning on. When I try to charge the Quest it is not charging. I tried pressing Power button for 30 seconds, pressing power and volume (-) for 1-2 minutes but no change in the condition. Someone please help. Thank you
Thank you for the response. Did they identify what's the actual problem? Did they replace Headset or Entire Bundle? When I reached Oculus support they asked me to return it and promised me replace it with a refurbished one. Is it okay with refurbished one?