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OculusSupport

Oculus Staff

OculusSupport Oculus Staff

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OculusSupport
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  • Hey Nicolas, does moving the headset cable cause any change in the display? If it does, it could be a problem with the headset cable. If you're using any kind of adapters or extender cables with your headset, try connecting directly to your syst…
  • Hey indexmail, please try signing out of your Oculus account and signing back into it. The error may be account related. I also recommend that you try a repair of the Oculus software by downloading the setup file from https://www.oculus.com/setup…
  • Hey higglayou, it sounds like you've done a lot of troubleshooting already. Could you please collect your Oculus diagnostic logs and create a support ticket at https://support.oculus.com/885981024820727 so we can look into this for you? Instructi…
  • Hey Chuck, it just may be a loose cable. If you haven't already, please try removing the headset cable from the headset and re-seating it. You'll need to remove the facial interface first in order to remove the cable. Instructions on removing th…
  • Hey squizz00, the different movement options available are going to depend on each app. In Oculus Home, you can choose the different movement options by pressing the menu button on the left controller, selecting Preferences, and then Movement. I…
  • Hey bb_engen, there is currently an issue with capturing the video on the Oculus Go headset. We've identified the root cause and it will be addressed in a future update. We don't currently have an ETA for the update though. In the meantime, there ar…
  • Enda said: I had some credit left yesterday that I was trying to use up buying a game, but the servers were down all day and I could not make the purchase, today it is working again but my credit has now expired.  Is there anyway I can get this…
  • Hey @shangdao and @KOVENAN, if you weren't able to use your store credit before it expired because of the issues yesterday, please create a support ticket at https://support.oculus.com/885981024820727 so we can look into this for you. Thanks! -Ri…
  • AnatoliL said: Same here - can't buy anything.  Hey @AnatoliL,there were issues yesterday that were preventing some people from accessing and using Oculus. If you're still having problems purchasing, please contact support at https://sup…
  • Hey Ironfaith, there were some issues yesterday that were preventing some people from accessing and using Oculus. If you're still having problems linking the account, please create a support ticket at https://support.oculus.com/885981024820727 …
  • Hey Jmissoorten, we are actively investigating this issue and working on having this resolved as soon as possible. Thanks for your patience while we work on this. -Rick
  • Hey netshaman, if you're trying to install the Oculus app to your L drive then the command should look something like this: C:\user\myusername\desktop\oculussetup /drive=L Please make sure that you're using the correct sla…
  • jido-genshi said: Still no response from Oculus from my initial support request 2 weeks ago, or my second and third requests, nor any response here. Are they trying to run out my warranty period so they don't have to deal with the issue? Is it …
  • Hey mirkogrewing, that's unusual. There isn't a calibration routine that you can use on the Go but if you haven't already, please try restarting your phone, completely powering down your Go headset  and then powering it back on. If it's happening…
  • Hey alicemcalvain and Jermethius, I'm sorry to hear about the issues that you're having with the Go controller. If you haven't already, please try a new battery and re-pairing the controller. If you're still having issues, please contact support…
  • L1AMlol said: on both touch controllers my wristbands are broken. without me having done much with it or dropping it. can I buy new ones for this or how can I repair them? Hey L1AMlol, Touch controller wristbands aren't available for indi…
  • Hey SirToppamHat, I'm sorry to hear you're having issues with installing the Oculus software. If you haven't already, please make sure any anti-virus software is disabled. If you're still having issues, please collect your Oculus setup log and c…
  • Hey Ninjadude159, I'm sorry to hear you're having problems with the headset. Please gather your Oculus Diagnostic logs and create a support ticket at https://support.oculus.com/885981024820727 so we can look into this for you. Thanks! - Rick
  • Hello tomogun, sorry to hear about the problem you've come across with your Go. Have you tried using a different Micro-USB cable to charge your Go? It's possible that the cable itself no longer works. If you've already tried that or if you don't ha…
  • Hey cal1985, sorry to hear about the problem you've been experiencing with setting up your Rift. From what you've described, it seems like there could be conflicting software on your desktop. Usually these kind of issues are caused by antivirus so…
  • Hey Denny, are you using an Oculus Ready laptop? Only Oculus Ready laptops are guaranteed to work with the Rift. You can see a list of Oculus Ready systems here https://www.oculus.com/rift/oculus-ready-pcs/ .  For laptops and All-in-one systems, p…
  • Hey Minibray, if you're not seeing the Touch content even after going through the Touch setup without skipping any steps, please contact support at https://support.oculus.com so we can look into this for you. Please note that the Touch content …
  • ReeFleX said: Hello, i have the exact same problem than you, one touch controller is ok but with two controllers, the tracking is lagging. Before i had no problem. Have you resolve this ? and how if yes ? Thanks Hey ReeFleX, you issue m…
  • Maddbritt said: Creed has stopped loading last week for me. No error code, just the splash screen then goes back to my library and not running in the background. No idea why this is. Everything else in my oculus library and Steam library works …
  • Hey danc77, please try removing the batteries from your Touch controller for at least a minute to reset the wireless link and try running the sensor setup again. Please also contact support at https://support.oculus.com/ and provide your Oculus …
  • Hey Kanamisa, I'm sorry to hear you're aren't getting any display on your headset. Please make sure that your headset is plugged directly into your dedicated graphics card without any adapters or cable extenders and make sure your graphics drive…
    in Help Comment by OculusSupport March 6
  • Hey Gnadezda, I'm sorry to hear you're having problems with installing the software. Have you tried disabling any anti-virus software that you might have running? Does you network have any restrictions that may be interfering with the download? …
  • Hey vrtours, have you tried completely powering down your Oculus Go and powering it back up while connected to the PC? You may also want to try updating/reinstalling the headset driver using the steps in https://support.oculus.com/21228864936766…
  • Het thickbeard, have you tried disabling any anti-virus software (including Windows Defender) and see if the games will update? Also, please make sure that you running the Oculus software as an administrator. If you haven't already, please cont…
  • iorek said: I purchased the card linked above. inateck ktu3fr-4p and latest drivers installed from https://support.frescologic.com/portal/home  (it still says update the driver) Hey iorek,if you're getting a message to update the USB driver…
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Howdy, Stranger!

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First Answer100 CommentsName Dropper25 Awesomes25 Likes5 Awesomes10 CommentsFirst Comment5 LikesPhotogenic

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First Answer100 CommentsName Dropper25 Awesomes25 Likes5 Awesomes10 CommentsFirst Comment5 LikesPhotogenic