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OculusSupport

Oculus Staff

OculusSupport Oculus Staff

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OculusSupport
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  • Hey @HeadEgg, I'm sorry to hear you're having issues with your left controller. The steps you found are likely for the original Rift Touch controller and not the Rift S controllers. Please contact support at https://support.oculus.com so we can help…
  • Hey @Alcestis14, I'm sorry to hear about your issue with your Rift. If you haven't already, please check to make sure your graphics drivers are updated. Also, if you're using any kind of adapters or extension cords with your Rift, try connecting dir…
  • Hey @Redlightning7777, that's a good suggestion. If you haven't already, please make sure you submit your feedback on the Oculus Uservoice site here. That's the best place to provide suggestions and ideas to improve the Oculus platform. It helps kee…
  • Hi @AZDeadpool, I'm sorry to hear you're having problems with adding your payment method. Please contact support by clicking here so we can look into this for you. Thanks! -Rick
  • Hi @nick.walling.58, I'm sorry to hear you're having issues transferring video files. Are you copying the video files one at a time to your PC? There can be issues when you copying them one at a time. Try copying the entire folder or selecting multi…
  • Hey @IslandBucket12, I'm sorry to hear about your issue. Not all USB 3.0 controllers are compatible with the Rift. If you haven't already, try connecting to a different USB 3.0 port. I also recommend you uninstall and re-install your USB controller …
  • Hey @P32R1C4, I'm sorry to hear about your experience. Do you leave your Rift headset connected to your computer when not using? If so, please try disconnecting your headset from the computer for about an hour then test it to see if you're still not…
  • Hey @CriggyWiggs, I'm sorry to hear your order was cancelled without your permission. Please contact support at https://support.oculus.com so we can look into this for you. Thanks! -Rick
  • Hey @penny.dale.3910, on the Quest, you should be able to change the language in the headset by going to Settings->See All->Device. There is a drop down for Language where you select a different language. It requires a restart of the headset. …
  • Hey @Piregwan, I'm sorry to hear about your experience. It sounds like you've already done a lot of troubleshooting. Could you please contact support at https://support.oculus.com so we can help you out with this? Thanks! -Rick
  • Hey @7star7, I'm sorry to hear about you're having issues with your Rift. I took a quick look at your logs and this is likely a hardware issue. Please contact support at https://support.oculus.com so we can help you out. Thanks! -Rick
  • Hey Tammy, I'm sorry to hear you're having issues with the Oculus app. We're currently actively investigating this issue. If you haven't already, please contact support at https://support.oculus.com so we can look into this for you. Thanks! -Rick
  • Hi Tracey! Welcome to the VR community! Your program sounds like it's a great use of VR. Regarding cleaning your Rift, for the lenses, you should be using a dry optical lens micro-fiber cloth to clean them. Don't use any kind of liquid or chemica…
  • Hey @lincoln2, I'm sorry to hear you're having problems adding a payment method. There are a few things that you can try. Please try adding a payment method through our website here https://secure.oculus.com/my/payment-methods/. If possible, please …
  • Hey @Haptor, if you want to create a home with the default layout. You can bring up the Home menu, select Places, select Templates, select the template with the default layout, and create a home with that layout. You can also clear out all custom el…
  • (Quote) 
Hey there!  Can you please contact our support team to help you with the issue you are experiencing? Thanks!
  • Hey @dennisluf, I'm sorry to hear you're having tracking issues. We are aware of this behavior and are working on a software enhancement in a future release to the Oculus software. We currently don't have an ETA though. Thanks! -Rick
  • Hey @AaronD, I'm sorry to hear you're having issues with your Rift. I took a quick look at your logs and it does look like this is a hardware issue with your headset. Please submit a support ticket at https://support.oculus.com/885981024820727/ so w…
  • Thanks for reporting the issue with the Home, Store, and Library not loading, we're looking into this now and working on getting a fix as soon as possible. Apologies for the inconvenience. -Rick
  • Thanks for reporting the issue with the Home, Store, and Library not loading, we're looking into this now and working on getting a fix as soon as possible. Apologies for the inconvenience. -Rick
  • Hey @nmz3r0, I'm sorry to hear about you're having issues adding a payment method. A factory reset would not likely help this issue but few other things that you can try are adding a payment method through a different web browser, different network,…
  • Hey @JasperCiti, I'm sorry to hear you're having problems updating your Gear VR. We are actively investigating this issue and working on a solution but we currently don't have an ETA. Please feel free to contact support at https://support.oculus.com…
  • Hi @engie-bvs, we aren't able to provide more specific URLs. Please feel free to contact support at https://support.oculus.com if you have any more questions. Thanks! - Rick
  • Hey @Unclebenz, I'm sorry to hear you're having issues with your Rift S. Could you please contact support at https://support.oculus.com so we can help you out? Please make sure to include your Oculus diagnostic logs. Instructions on collecting logs …
  • I replied in the thread you posted earlier but I'll put my response here as well (Quote)
  • Hi @Sirick, if this was a guest order then you can check the order status by going through our Guest Portal here https://secure.oculus.com/guest/login/. If you're having any issues, please contact support at https://support.oculus.com so we can help…
  • Hey @engie-bvs, for the Oculus Home software to properly connect to the Oculus/Facebook servers, the following domains must be accessible: * oculus.com * facebook.com * fbcdn.net * akamaihd.net Also, you'll need to allow outbound connections to p…
  • Hey @JaimeXGT, I'm sorry to hear you're having problems with your menu button. Does the button seem to physically stuck? If not, please try removing the battery for a couple of minutes and re-inserting it. This will reset the wireless connection. Pl…
  • Hey @cat_who_loves_pie, once a refund request is processed on our side, you'll be credited on your original payment method. It can take a few days before you see the funds on your payment method. If you haven't received the money after 7 to 9 busine…
  • Hey @pingooloveyou, I'm sorry to hear you're having problems with your Rift S. This just may be a poor connection. Please try these steps: 1. Disconnect and Reconnect your Rift S from your computer. To do this:     * Unplug the USB cable from your…
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