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OculusSupport

Oculus Staff

OculusSupport Oculus Staff

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OculusSupport
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  • Hey @nicktheman33, you should be able to use Bluetooth 3.0 class2 gamepads with your Oculus Quest. Please make sure that the gamepad is removed from any other device before trying to pair it with the Quest. I also suggest fresh batteries if you have…
  • Hello @Dego_Locc and @mashermets, That doesn't sound normal...would you two be able to grab your Diagnostic logs using these steps, then create a ticket with them attached so we can look into this? Thanks! -Aidan
  • Hi @Sprectres, Sorry to hear that you're having troubles with your right ear piece. To better understand the point of failure, I'd advise using the steps found here to remove then swap the sides of your headphones (left to right, right to left). I…
  • Hi @KellerTheKoala, Assuming you have a DK2, as per your tag, you'll simply need to skip this step as the software is searching for either the Rift or the Rift S. If the software still isn't able to locate the headset, it may be worthwhile trying o…
  • Hey @Miiint, I'm sorry to hear that you're having problems with the Guardian setup. Please try running a repair on the Oculus software. You can run a repair by downloading the setup file from https://www.oculus.com/setup/, opening it, and selecting …
  • Hey @QanonWarrior, you can perform a factory reset using the headset by following these steps: * Turn off your Oculus Quest. * Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset. * U…
  • Hey @jezbeall, that sounds unusual. Was the headset display ever exposed to sunlight or other bright light sources? What you're describing sounds like it may be sun damage. Please contact support at https://support.oculus.com with pictures so we can…
  • Hello @rarespartan, I'm sorry to hear you're having problems with your display. Please make sure both your monitor and headset should be plugged to your dedicated graphics card. Also, please check to make sure your graphics card driver are updated. …
    in ports Comment by OculusSupport June 14
  • Hey @bigstatik, that's definitely unusual. Please contact support at https://support.oculus.com so we can look into this for you. Thanks! -Rick
  • Hey @futsal19, I'm sorry to hear about your experience. Are you using a MSI laptop? We have seen reports of this issue with MSI laptops and athough we do not know root cause at this point, we would recommend that you try rolling back to an earlier v…
  • Hey @ImaSugu, that sounds like an interesting idea. The best place to submit feature requests is the Oculus User Voice site here https://oculus.uservoice.com/ . It helps the developers keep track of all the suggestions in one place and you can vote …
  • Hey @Chrissoy, I'm sorry to hear that you're having problems with your microphone. The Rift audio uses the USB connection so please try different USB 3.0 ports to see if there is any change. If you use any kind of extension cables, please try connec…
  • Hey @Archsteel and @gr.matthews, I'm sorry to hear about your experience. Please contact support at https://support.oculus.com with your Oculus Diagnostics logs so we can help you out. Instructions on collecting the logs are available here https://s…
  • Hey @JohSm67, I'm sorry to hear about your audio issue. It's definitely unusual. It's possible that it just may be a corrupted download. Are you noticing this issue with both the built-in speakers on the Quest and external headphones? We are aware o…
  • Hey @FabitoFabito, this issue is still being investigated. If you're having the same issue, please contact support at https://support.oculus.com and provide us a sample video file that you're having issues playing. Thanks! -Rick
  • Hey @iN5OMANiAC and @Xtruder, we've reached out to you regarding the playback issue (via email). Please reply when you're able to.Thanks! -Rick 
  • DANIELPAKMAN said: Dues the device need to be on the whole time? Hey! If you are referring to the instruction: If you are running an older version, you can leave your headset undisturbed for 4.5 hours while connected to wifi and plugge…
  • WalkRobotDance said: This is happening to me on the CV one rift. I have an update there that doesn’t finish updating for software Hello and thanks for the response! This solution is specific to the Quest product. Can you please contact …
  • Hi @colecolecole777, We'd love to look into what might be causing this HDMI not connected error, so please grab your Diagnostic logs using these steps: https://support.oculus.com/172672339980954/ then create a ticket with them attached so we can lo…
  • Hello @taliosfalcon, I would check to see if you have any updates for Windows available. It'd also be worthwhile to try temporarily uninstalling your antivirus software (if third-party) then proceeding through the manual uninstall steps found in th…
  • Hi @CamKav4, No need to fear, bug fixes are here! Some troubleshooting steps that will likely resolve this for you can be found here: https://support.oculus.com/294426521446490/ underneath the "I sometimes see a black screen while I'm using my Rift…
  • Hey @MikePixelPusher, We have seen reports of this issue with MSI laptops and although we are not sure of the root cause at this point, we would like to recommend that you try rolling back to an earlier version of the NVIDIA driver. More informatio…
  • Hello @james.railston, if you're having issues with black screens on your Rift S, please try enrolling in our Public Test Channel. There were some updates that address some of the display issues. Instructions on enrolling in the Public Test Channel …
  • Hello @FOU0214, I'm sorry to hear you're having problems with the update. If you haven't already, please try restarting your phone and headset then reinstalling the app. If you're still having issues, please contact support at https://support.oculus…
  • Hello @mydakota, I'm sorry to hear about your experience. I believe that I was able to locate your order and it does look like it has already shipped and it is currently in transit. You should have received a separate email with the tracking informa…
  • Hey @dashriprock5150, I'm sorry to hear you're having issue with launching games. Please try restarting your phone and headset then verify you're logged in on the phone app. If you're still having issues with the games, you may need to do a factory …
  • Hey @Ninjune1, I'm sorry to hear you're having issues start the Oculus software. I took quick look at the setup log and noticed that you have Avast Antivirus enabled and some download errors so your installation may be corrupted. Please try disablin…
  • Hey @potter98, I'm sorry to hear about your experience. Please try fully charging your headset and restarting the headset. Please also try testing in a different location. If you haven't already, please contact support at https://support.oculus.com …
  • Hey @martin.degraaf.96, this does sound like this may be a hardware issue. If you haven't already, I recommend trying a factory reset on the Quest. Instructions on performing a factory reset are available here https://support.oculus.com/298586437740…
  • Hey @PANDAmonium1294, you can turn on the Camera in the Windows privacy settings by following these steps: * Open your Windows Settings. * Click Privacy. * Click Camera. * Change your “Allow apps to access your camera” setting to “On.” The same in…
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