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ShowbizDonkey

Oculus Staff

ShowbizDonkey Oculus Staff

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  • Good news! I've heard from the team that v15 is now available to all users! Thanks again for your continued patience, and please reach out to Oculus Support if you experience any issues downloading or using this new software update. See you in VR!
  • Good news! I've heard from the team that v15 is now available to all users! Thanks again for your continued patience, and please reach out to Oculus Support if you experience any issues downloading or using this new software update. See you in VR!
  • Hey folks - We've seen positive results from the hotfix we rolled out on Monday. As a result, we'll be continuing the v15 rollout today, making this software update available to a larger percentage of users. Please note that the update is still not …
  • Hey folks - We've seen positive results from the hotfix we rolled out on Monday. As a result, we'll be continuing the v15 rollout today, making this software update available to a larger percentage of users. Please note that the update is still not …
  • Hi all - hope everyone had a good weekend! Today, users who received the v15 update last week should see a new software update. This build is a hotifx for those bugs that were discovered during rollout: one bug that sometimes prevented apps with lar…
  • Hi all - hope everyone had a good weekend! Today, users who received the v15 update last week should see a new software update. This build is a hotifx for those bugs that were discovered during rollout: one bug that sometimes prevented apps with lar…
  • Hey folks - jumping in to provide a quick update on the v15 rollout. The team discovered a couple bugs during the rollout that has caused a slight delay in getting it out to everyone. We're currently working to get fixes in and get those fixes teste…
  • Hey folks - jumping in to provide a quick update on the v15 rollout. The team discovered a couple bugs during the rollout that has caused a slight delay in getting it out to everyone. We're currently working to get fixes in and get those fixes teste…
  • @gregor616 @ShawnQuest3 and anyone else who was unable to see the Passthrough Shortcut option while on v15 earlier: the team found that there was a slight hitch in the feature showing up for everyone and made a quick adjustment to correct it. If you…
  • @KarstenS80 good feedback! If you haven't already, I'd recommend hopping over to our UserVoice channel and leaving these ideas there (ideas for these features may already exist, so it may be as simple as adding your vote to those existing ideas). Ou…
  • (Quote) 
Looking into it - thanks!
  • (Quote) 
Everyone should be getting the same v15 build. We try to call out any time there's a specific feature that's rolling out slowly to all users within the release or one that is only available to a percentage of users at the time, like…
  • As always, if you don't see one of the listed features after receiving a software update, you should give your headset a quick reboot or two. This can sometimes kick things into gear to make sure you're seeing all the new stuff. For those of you who…
  • (Quote) 
 There is not. We speak a bit to the manual update process and other common update questions in this post.
  • Quick update: We've added a couple bullet points about Oculus Link to these v15 PTC release notes. Please note that this Link feature does require your Quest headset to be on v15 as well, which is not out yet. As a result, the functionality won't wo…
  • Hey folks - quick heads up that you may see a small update today or tomorrow, but you shouldn't see any noticeable changes. Just a behind-the-scenes bug fix and an updated software certificate. This same update rolled out to the v14 PTC yesterday.
  • Quick heads up for PTC folks - you may see a small PTC update today, but you shouldn't see any noticeable changes. Just a behind-the-scenes bug fix and an updated software certificate.
  • @Bbrdyx Hi there - I was able to locate a support ticket from you that appears to have received a response from one of our support agents on February 4th. It doesn't look like we received any further response from you on that ticket after that. As s…
  • Hey folks - I'm hearing that the v14 software update should now be available to 100% of Quest and Go users. If you encounter any issues downloading or using this update, please contact customer support. Thanks again for your patience during this rol…
  • Hey everyone - Wanted to jump in here and provide a quick update on rollout progress. Rollout is still ongoing and only available to a percentage of users at this time, which means that if you haven't yet received v14, you should not expect to recei…
  • As a reminder, if you're experiencing any issues with a recent software update, please be sure to open a support ticket here: https://support.oculus.com/885981024820727/ Thanks! 
  • This looks like some weird spam. Closing.
  • Quick clarification regarding Link items: some of the new functionality listed here requires your Quest to be on v14 software. That hasn't started rolling out yet, so hang tight for that!
  • Hey everyone - I checked in with the team on this and they made some adjustments this morning that should help. If you are no longer seeing the Environment options, can you please reboot your headset a time or two? If you still cannot see this optio…
  • @"adam.poole.313" and @iZombie91 - I totally empathize with your frustration. I was able to locate both your tickets and checked in with support on them. It appears they are both still open and under investigation, which can sometimes take…
  • (Quote) 
Whoever could that be? ::smile: The v13 release notes showing under 'What's New' for the previous v14 PTC release was a bug that has been escalated. The correct v14 release notes that you're seeing under 'What's New' are the same on…
  • Hey there - A good first step would be to fire up the Oculus mobile app on your phone, ensure you're signed in, and then reconnect your phone to the headset by selecting it from the list of available devices. After that, I'd recommend giving the Que…
  • (Quote) 
For PTC, we provide release notes when we first release a new major version. Smaller PTC updates (i.e. not a major version number like v13 vs v14, etc.) are typically focused on stability improvements and bug fixes. If there's somet…
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