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ShowbizDonkey

Oculus Staff

ShowbizDonkey Oculus Staff

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ShowbizDonkey
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  • Hey folks, quick update here: we just released another update to the PTC. This update contains a fix for an Oculus Link mic issue that some users were experiencing. As always, please let us know if you run into anything unexpected with this new PTC …
  • Hi everyone - As part of an update to the v19 PTC software that is now available, we have included improvements to touch controller tracking for Rift / Rift S users. This should help mitigate the unexpected tracking behavior that some of you have be…
  • Hi everyone - As part of an update to the v19 PTC software that is now available, we have included improvements to touch controller tracking for Rift / Rift S users. This should help mitigate the unexpected tracking behavior that some of you have be…
  • (Quote) 
Just for clarity, it's my understanding that the new USB 2.0 warning that was added in v17 will only show when the headset is detected in a USB 2.0 port. It should not get thrown if a sensor is detected in a USB 2.0 port, so what yo…
  • (Quote) 
Hi there - I shared this in one of the v17 threads as well, but wanted to make sure I shared here as well, as it's definitely pertinent to this topic: For the v17 software update, the only thing that was added was the actual USB 2.…
  • Hey folks - Thanks to everyone who has reported bugs in our most recent software update. We are aware that this update has caused hand tracking to not work as intended for some Rift users. We appreciate your patience as we work on implementing a fix…
  • Hey folks - Thanks to everyone who has reported bugs in our most recent software update. We are aware that this update has caused hand tracking to not work as intended for some Rift users. We appreciate your patience as we work on implementing a fix…
  • Hey @stephentain123 and folks - Just wanted to quickly jump in and clarify what was added as part of the v17 software update. The only thing that was added was the actual USB 2.0 detection warning that you're seeing. As I understand it, nothing was …
  • Hi again folks - Just wanted to give you all a heads up that we're starting to roll a hotfix update out for the Quest & Go v17 software. This hotfix resolves an issue that prevented users from successfully accessing some applications in certain …
  • Hi everyone - the following update was provided on the v18 PTC release notes thread, but wanted to make sure I shared here too, as it does affect Quest + Link: With the latest PTC update, we have introduced a fix for the SteamVR tracking bug on Rif…
  • Hey folks - With the latest PTC update, we have introduced a fix for the SteamVR tracking bug on Rift that some users have reported here on the forums. Please note, however, we are aware that some Quest + Link users may experience some odd tracking …
  • Hi everyone - the team noticed some confusion around voice dictation and voice commands in these release notes. We have now added separate sections for Voice Dictation and Voice Commands to help differentiate between the two and better clarify the l…
  • Hi @mratner - sorry to hear your support experience hasn't gone well. I did a quick search on your email address in our support ticketing system, but was unable to locate a ticket for you. Would you mind DMing me your ticket number or the email addr…
  • Hey folks - I'm asking the team about the USB 3 warning message that some of you are seeing on Rift / Rift S. In the meantime, could those of you who are newly and unexpectedly seeing the warning (i.e. you've confirmed that your headset is actually …
  • Hey everyone - thanks again for your patience during this rollout. The team just pushed out an update to those of you who have already received the v17 software update. This new build should resolve the blue screen crashes that some of you have repo…
  • Hey folks - Jumping in with a couple clarifications. First, I chatted with the team about USB 2 connections for Link. They said that USB 3 is still the recommended connection type for the best Oculus Link experience. That said, we wanted to give peo…
  • Hey everyone - just wanted to give you a heads up that you should expect to see another software update, which will begin rolling out to a percentage of users today. This hotfix fixes a bug that sometimes caused sideloaded applications to disappear …
  • Hi all - just checking in to let everyone know that the v16 software update is now available to all users. As always, if you experience any issues downloading or using this software update, please be sure to contact customer support and submit a bug…
  • Hey everyone - just heard from the team that the v16 update is now rolling out to all users! If your headset does not update automatically, please use the manual 'check for updates' feature to pull down the new software update. As always, if you exp…
  • Hey there - the v16 software update is still rolling out at this time and is not yet available to everyone, so it's completely expected that you may not see the update quite yet. You can find out more about how our software release process works her…
  • @JayLedge @"norman.frazee" @mpdive12 Hey folks - I've reached out to the support team to look into your tickets and see what's up. I'm guessing this is a combination of your tickets requiring escalation and the support team being busier t…
  • (Quote) 
Hi there -  Sorry to hear Link isn't working correctly for you. If you head on over to the Oculus support center, you can open up a support ticket where our team will be happy to investigate any issues you're experiencing. Here's th…
  • Quick note on the Dash Avatar editor feature, that was mentioned in the PTC release notes: that feature was delayed, so you should not expect to see it in this software update. I'll be updating the PTC release notes to remove this item. We appreciat…
  • (Quote) 
Strongly re-affirming that you should contact support if you are experiencing issues. I would also recommend using the Help Center > Provide Feedback option within the Oculus desktop software to report the bug or behavior you're …
  • Hey everyone - thanks for the comments on the Redesigned Universal Menu. On Friday, the team discovered an issue with this experimental feature in some regions and needed to disable it as a result. We apologize for the confusion and appreciate your …
  • Good news! I've heard from the team that v15 is now available to all users! Thanks again for your continued patience, and please reach out to Oculus Support if you experience any issues downloading or using this new software update. See you in VR!
  • Good news! I've heard from the team that v15 is now available to all users! Thanks again for your continued patience, and please reach out to Oculus Support if you experience any issues downloading or using this new software update. See you in VR!
  • Hey folks - We've seen positive results from the hotfix we rolled out on Monday. As a result, we'll be continuing the v15 rollout today, making this software update available to a larger percentage of users. Please note that the update is still not …
  • Hey folks - We've seen positive results from the hotfix we rolled out on Monday. As a result, we'll be continuing the v15 rollout today, making this software update available to a larger percentage of users. Please note that the update is still not …
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