Yeah, same problem here, since September, just one month later the purchased.
I sent a ticket on october, but the support rejected my proposal to refund me. (why??
I opened a thread later: https://forums.oculusvr.com/community/discussion/83125/oculu…
There isn't solution, only a supporter service that makes you waste your time. If you've bought it in the last month then hurry up and send it to assistance. Later will be too late and you'll lose your money like me.