Support is don't answer. — Oculus
Welcome to the Oculus Developer Forums!

Your participation on the forum is subject to the Oculus Code of Conduct.

In general, please be respectful and kind. If you violate the Oculus Code of Conduct, your access to the developer forums may be revoked at the discretion of Oculus staff.

Support is don't answer.

altairdigitalaltairdigital Posts: 4
NerveGear
Hi,

4 days ago we received an e-mail notification from Oculus support team (ticket #372575) that our application "Altair Fulldome Cinema" was removed from Oculus Gear VR Store while some users had a problem with IAP subscription. 

We fixed that problem immediately, but still can't receive any answer from support when our application will be available in the store again. I created 2 tickets for support (#372745) and (#373198). But didn't receive any answer.

I wrote directly but was forwarded to support again.

I ask you to help us solve this problem. It is very important for us to return to the store as soon as possible.
I hope very much for your help.

Best regards,
Alexey Irkov.
Tagged:

Comments

  • InnerExodusInnerExodus Posts: 108
    Hi Alexey,

    Welcome to the Oculus Forums.

    We are looking into your situation via our internal ticketing system.  You will be receiving updates through there regarding the details that I obtain. Thanks!
  • altairdigitalaltairdigital Posts: 4
    NerveGear
    Ok. Please keep me in touch!
  • altairdigitalaltairdigital Posts: 4
    NerveGear
    Hi! Any updates with my application? I'm still waiting for any answer from support 
Sign In or Register to comment.