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Is there a file size limit that the Go can download?

JacksonGordonJacksonGordon Posts: 138
Art3mis
edited March 12 in Unity Development
Our app is going to have some video content associated with it.  I can successfully download all the videos we've uploaded to our server, besides one.  I was wondering if there is a hard limit on file size for downloads?  The 1.4gb video works successfully, but the 1.9 gb video fails with a Win32 I/O exception- which leads me to believe 1.5gb might be a hard cap for app downloads?  I was able to sideload the same video both to the Go, and our local app data on the Go, and that worked fine.  It seems to be a download constraint, but I haven't been able to find any reference to this.  Anyone else have this issue, or know if there is a cap?  Thanks in advance!
@NinjaGaijin
  

Comments

  • NinjaGGNinjaGG Posts: 229 Oculus Staff
    @JacksonGordon Are you using expansion files for your videos?
    If you need immediate help or want additional support/context on an issue you are having with our platform or integrations:

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  • JacksonGordonJacksonGordon Posts: 138
    Art3mis
    edited March 12
    I got it to work after updating my drivers... which doesn't really make sense to me but I'll take it!  They aren't expansion files just .mp4.  My co-worker set up the downloads to go in 20MB chunks, however.
  • NinjaGGNinjaGG Posts: 229 Oculus Staff
    Glad to hear you got it to work! Which drivers did you update?
    If you need immediate help or want additional support/context on an issue you are having with our platform or integrations:

    1. Gather any and all logs, screenshots, and version numbers of relevant software (Oculus SDK, engine, etc.)
    2. Please submit a ticket here (include what you've gathered in step 1).
    3. Tag me @NinjaGaijin once you have done so!
  • JacksonGordonJacksonGordon Posts: 138
    Art3mis
    edited March 12
    It was via Windows device manager -> portable devices -> headset -> update drivers -> choose from a list -> MTP usb -> then it worked... But does that somehow update the headset?  My confusion was the solution seemed to be completely separate from the device or server.
  • NinjaGGNinjaGG Posts: 229 Oculus Staff
    Thanks for the info - you seem to have updated your MTP USB drivers, which would affect data transfer between PC and your Oculus Go.
    If you need immediate help or want additional support/context on an issue you are having with our platform or integrations:

    1. Gather any and all logs, screenshots, and version numbers of relevant software (Oculus SDK, engine, etc.)
    2. Please submit a ticket here (include what you've gathered in step 1).
    3. Tag me @NinjaGaijin once you have done so!
  • JacksonGordonJacksonGordon Posts: 138
    Art3mis
    edited March 12
    Yeah, but the app was downloading the file remotely from a server (I think).  It might have to do with how we have our downloads set up specifically, though.  I'm just happy it's working!  Also, thanks for the quick response/ feedback, very much appreciated!  I'll look into expansion files more, it looks like that is a better solution for large files.
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