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Oculus Quest entitlement check fail

dev-testdev-test Posts: 7
Brain Burst
Hello,

I'm having issues with the entitlement check on the Oculus quest, it always fail.
Yet it's working perfectly on Oculus Go and GearVR.
I'm using the latest OVR SDK integration from Unity asset store; 1.37.

Any idea what's happening here ?

Regards,

Comments

  • beep2bleepbeep2bleep Posts: 53 Oculus Start Member
    Are you sure it's working on the Go/GearVR?  I'm having all calls to all Android platforms fail right now.  Including the simple Users.GetLoggedInUser().OnComplete(GetLoggedInUserCallback); It returns in less than a second with a failed message of User is in an unrecoverable state.  Used 2017,2018,2019 most current OVR integration and older versions both on Go and Quest.  It seems like something is really messed up right now.
  • dev-testdev-test Posts: 7
    Brain Burst
    @beep2bleep Yes, we don't have any issues with entitlement check on our Go/GearVR app for sure.
  • ssrobincssrobinc Posts: 4
    NerveGear
    I also having similar issue. Any updates on this matter?
  • bmoodyP3bmoodyP3 Posts: 35
    Brain Burst
    I have also had an issue with this. Any answer from support?
  • bmoodyP3bmoodyP3 Posts: 35
    Brain Burst
    I used SideQuest with my Quest and it seems that others who have used SideQuest have also had errors with their entitlement checks: https://www.reddit.com/r/OculusQuest/comments/ccpxiy/sairento_stopped_working_entitlement_check_failed/

    I wonder if the two are connected.
  • JinuOhJinuOh Posts: 6
    Brain Burst
    @dev-test Did you solve the problem? I am also experiencing same issue on Unreal
  • glfmochglfmoch Posts: 2
    NerveGear
    Im having the same problem too
  • Parzival_9Parzival_9 Posts: 1
    NerveGear
    I just now had this problem, and it happened before on an account that I spent a LOT of money on. Sidequest apparently isn't so "trusted" after all.
  • SplicedDNASplicedDNA Posts: 45 Oculus Start Member
    Do you need a different project than Go/Gear to get entitled on Quest?
  • OCDUOCUe4OCDUOCUe4 Posts: 1
    NerveGear
    edited July 27
    Correct me if I'm wrong, but apparently you need to be an approved Quest developer to be able to publish your Quest app on the release channels, be able to check for entitlement and access platform solutions.
  • SplicedDNASplicedDNA Posts: 45 Oculus Start Member
    It seems to be that way. It would be nice to be able to push to alpha channels before being approved so I could at least continue development while waiting for approval. Without the entitlement, I can't test Avatar or Rooms features.
  • beep2bleepbeep2bleep Posts: 53 Oculus Start Member
    OCDUOCUe4 said:
    Correct me if I'm wrong, but apparently you need to be an approved Quest developer to be able to publish your Quest app on the release channels, be able to check for entitlement and access platform solutions.

    Unless things have changed recently yes, you need to get approved for the Quest title specifically.  So you cannot use platform services (including avatars, or identity).  This is why titles on Sidequest don't have leaderboards since you can't use either Oculus's leaderboards nor your own since you can't get the username.
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