I wanted to share with you my experience on releasing a VR experience on the Oculus store.
One year ago I was really impressed by the announce of the Oculus Go, it gave me a lot of ideas I wanted to put on VR.
It took me six months to make a space experience, with two months of optimization, maybe a bit more.
Once my project was finished and optimized I still had a slowdown sometimes when my camera passed close to a fast ship emetting sound.
After one week trying everything I decided to use one of my Oculus start VIP support ticket to ask for help.
23rd of October 2018 : I opened a ticket asking if someone specialized on Unity could have a look on the project and tell me what's going on.
Meanwhile : Few mails from my part asking for news ...
5th of December : They advise me to follow a blog article about Unity settings and a guide available on the documentation.
43 days to send me links on a VIP support...
Of course, I followed theses guides before I even sent them the request simply because they are the only ones available on their site.
So I decided to remove that ship after another two weeks trying to solve that issue by myself.
Then began the submitting process :
20th of December I tried to submit my app but once on the payment information I received an SQL error :
GraphQL server responded with error 1891168: creation fail
Yes, in 2018, we still find an SQL error on a website...
I thought that it was Christmas holidays so they might not be able to solve the problem right now, I tried everyday until the beginning of January.
Apparently no one manages these SQL errors.
1st of January : New ticket about the submission process
Again : Messages asking me to do things I said I already done before, with screenshots showing it, almost every weeks
7th of February : The solution was to not enter my social security number but my Foreign TIN, luckily I still had one for few weeks.
11th of February : New ticket about an error that the technical test asked me to send to the developper support :
"myApp has stopped. Open app again. Close app." Please contact Developer.Support@Oculus.com for more information and assistance.
19th of February : I give them the link of a post relating that it is bound to the Unity version, I updated it and didn't have the problem anymore.
But the technical test still gives me the same error.
7th of March : They asked me if I put an AndroidManifest.xml on my build, though you can't submit an app without it...
8th of March : They asked me to resubmit it AND NOT FORGET to mention that I changed something on my build.
20th of March : New ticket because the technical test still sends the same problem
1st of April : Support asks me to mention that I fixed the problem on my submission...
2nd of April : As usual I answer them politely that it is what I did, as discussed before
14th of April : still waiting...
May 2019 : Release of the next Oculus VR headset generation
Two years ago I released a game on Steam, PS4 and Switch, we talk about 1, 2 months for a submission process.
Here it's been 6 months that my app is finished and is still not reviewed by any human person.