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How to Pass VRC.PC.Functional.1 when no error logs or details provided by Oculus?

monigarrmonigarr Posts: 39 Oculus Start Member
edited April 13 in Store Submissions
Oculus store review does not provide any error logs, details and just ignore my team when we request information so we can figure out, guess what the oculus team might be having issues with.  Anyone in these forums have any guesses on how we can pass the VRC.PC.Functional.1 test for store submission?  We have zero errors on our development team side - so it’s something vague going on with Oculus store review team and they are not responding nor providing any info.  At this point we have already started the process to just publish to different stores instead of continuing to wait while being ignored.

VRC.PC.Functional.1
App must install and run without crashes, freezes, or extended unresponsive states.
*Please contact [email protected] for more information and assistance.
The user is unable to launch the application from the Oculus Library.
MoniGarr.com
Current Project: Father Sun VR for Oculus

Comments

  • JacksonGordonJacksonGordon Posts: 138
    Art3mis
    My guess is a long loading screen (3 seconds plus).  We had a similar issue and I changed our videos to download asynchronously so we could display a loading icon in the interim.  There is some cutoff for how long a loading screen can just be black (in the docs somewhere), i think 3-5 seconds.  Just a guess though - your app might not have this issue - it was just the problem with ours when we got this failure.  
  • NinjaGGNinjaGG Posts: 234 Oculus Staff
    @monigarr I've replied to your ticket regarding your issue.
    If you need immediate help or want additional support/context on an issue you are having with our platform or integrations:

    1. Gather any and all logs, screenshots, and version numbers of relevant software (Oculus SDK, engine, etc.)
    2. Please submit a ticket here (include what you've gathered in step 1).
    3. Tag me @NinjaGaijin once you have done so!
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