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Oculus Config Utility says "Service Unavailable" or "The Service Is Disconnected"

cybereality-ahu
Level 9

1 ACCEPTED SOLUTION

Accepted Solutions

cybereality-ahu
Level 9

If you receive this error message, it most likely means your video card is older and does not fully support DirectX 11 (DX11). Although you may have the DX11 software installed on your system, older GPUs will only utilize it in a sort of compatibility mode. The Oculus service actually requires your card to be fully DirectX11 compatible in order to function and will not work with older hardware.

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20 REPLIES 20

cybereality-ahu
Level 9

If you receive this error message, it most likely means your video card is older and does not fully support DirectX 11 (DX11). Although you may have the DX11 software installed on your system, older GPUs will only utilize it in a sort of compatibility mode. The Oculus service actually requires your card to be fully DirectX11 compatible in order to function and will not work with older hardware.

AmigaKid
Level 2

Hi @cybereality would a GeForce GT 330 be compatible with DK2 (it supports DX11)? I have been trying for 2 days to get my DK2 going. Could this be my problem? Thanks in advance.

EnmaAisha-ahub
Level 2

I have two GTX 780 SLI and it still does this. It was fine with the 5.0.1 runtime, but updating to 6.0.0 runtime caused this.

Sofsky-ahub
Level 2

I am getting this and all my software is brand new. I literally bought everything that the founder told me to get. It's been working fine until this morning. It just stopped working when I turned on my computer this morning and shows the screen above. Reinstall did not help.

boerboom-ahub
Level 2

Same problem. Cant get it working... Earlyer editons worked great. 6.0.0. and it stops..

Logicmadness-ah
Level 2

Hi I just get my Oculus headset today and I cannot figure out what to do. Client is running well so as server but still no connection. It says in Windows task manager:

DK2 Firmware 2_12

Runtime SDK 0.6.0.0 - Windows 7 64bit; i54690K; GTX 970

I will mention that without the runtime Windows is displayed on the headset as additional screen, however after installation - constant orange light. (and other light under the rubber cap is blue)

Please help!

cybereality-ahu
Level 9

Can you guys provide me with the logs found in this post:

https://forums.oculus.com/viewtopic.php?f=34&t=23521

Mr_Blobby-ahub
Level 2

Hi,

I have the same kind of problem. In the config utility it says "the service is disconnected" and all of the options in the rift display mode are greyed out so I cannot use them, also at the top of the display mode it says "OVRservice is not connected", I have an orange light on the top of the rift aswell. I have tried a few things but they havent worked!

{

"Time": "2015-06-25_12:48:54",

"SDK Version": "0.6.0.0",

"Service Protocol": {

"Major": 1,

"Minor": 5,

"Patch": 0

},

"RemoteProtocolVersion": {

"Error": "Server not connected"

},

"Service Status:": "Not Connected",

"System Specifications": {

"Operating System": "Microsoft Windows 10 Home Insider Preview",

"Processor": "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz",

"Graphics Adapters": [{

"Name": "NVIDIA GeForce GTX 760 (192-bit)",

"Video Controller RAM (MB)": 1536,

"Driver Version": "10.18.13.5330",

"Video Mode": "1920 x 1080 x 4294967296 colors"

}],

"Total RAM (GB)": 16,

"USB Tree": [{

"name": "Intel(R) 8 Series/C220 Series USB Enhanced Host Controller #1 - 8C26",

"deviceid": "PCI\\VEN_8086&DEV_8C26&SUBSYS_2AF3103C&REV_04\\3&11583659&0&E8",

"caption": "Intel(R) 8 Series/C220 Series USB Enhanced Host Controller #1 - 8C26",

"manufacturer": "Intel",

"Devices": [{

"manufacturer": "(Standard USB Host Controller)",

"name": "USB Root Hub"

}, {

"manufacturer": "(Generic USB Hub)",

"name": "Generic USB Hub"

}, {

"manufacturer": "(Generic USB Hub)",

"name": "Generic USB Hub"

}, {

"manufacturer": "(Standard system devices)",

"name": "USB Input Device"

}, {

"manufacturer": "(Standard system devices)",

"name": "HID-compliant game controller"

}, {

"manufacturer": "(Standard USB Host Controller)",

"name": "USB Composite Device"

}, {

"manufacturer": "(Generic USB Audio)",

"name": "USB PnP Sound Device"

}, {

"manufacturer": "Microsoft",

"name": "Speakers (2- USB PnP Sound Device)"

}, {

"manufacturer": "Microsoft",

"name": "Microphone (2- USB PnP Sound Device)"

}, {

"manufacturer": "(Standard system devices)",

"name": "USB Input Device"

}, {

"manufacturer": "Microsoft",

"name": "HID-compliant consumer control device"

}, {

"manufacturer": "(Standard USB Host Controller)",

"name": "USB Composite Device"

}, {

"manufacturer": "Microsoft",

"name": "Camera DK2"

}, {

"manufacturer": "(Generic USB Hub)",

"name": "Generic USB Hub"

}, {

"manufacturer": "(Standard system devices)",

"name": "USB Input Device"

}, {

"manufacturer": "(Standard system devices)",

"name": "HID-compliant device"

}]

}, {

"name": "Intel(R) 8 Series/C220 Series USB Enhanced Host Controller #2 - 8C2D",

"deviceid": "PCI\\VEN_8086&DEV_8C2D&SUBSYS_2AF3103C&REV_04\\3&11583659&0&D0",

"caption": "Intel(R) 8 Series/C220 Series USB Enhanced Host Controller #2 - 8C2D",

"manufacturer": "Intel",

"Devices": [{

"manufacturer": "(Standard USB Host Controller)",

"name": "USB Root Hub"

}, {

"manufacturer": "(Generic USB Hub)",

"name": "Generic USB Hub"

}]

}, {

"name": "Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)",

"deviceid": "PCI\\VEN_8086&DEV_8C31&SUBSYS_2AF3103C&REV_04\\3&11583659&0&A0",

"caption": "Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)",

"manufacturer": "Generic USB xHCI Host Controller",

"Devices": [{

"manufacturer": "(Standard USB HUBs)",

"name": "USB Root Hub (xHCI)"

}, {

"manufacturer": "(Standard USB Host Controller)",

"name": "USB Composite Device"

}, {

"manufacturer": "(Standard system devices)",

"name": "USB Input Device"

}, {

"manufacturer": "(Standard keyboards)",

"name": "HID Keyboard Device"

}, {

"manufacturer": "(Standard system devices)",

"name": "USB Input Device"

}, {

"manufacturer": "Microsoft",

"name": "HID-compliant consumer control device"

}, {

"manufacturer": "(Standard system devices)",

"name": "HID-compliant system controller"

}, {

"manufacturer": "(Standard system devices)",

"name": "HID-compliant vendor-defined device"

}, {

"manufacturer": "Saitek",

"name": "Mad Catz R.A.T.5 Mouse (USB)"

}, {

"manufacturer": "Saitek",

"name": "Mad Catz R.A.T.5 Mouse (HID)"

}, {

"manufacturer": "",

"name": "Saitek SST Programmable Device Interface"

}]

}]

},

"Drivers": [{

"Path": "\\system32\\OVRDisplay64.dll",

"Version": "1.2.5.0"

}, {

"Path": "\\system32\\OVRDisplayRT64.dll",

"Version": "1.2.5.0"

}, {

"Path": "\\syswow64\\OVRDisplay32.dll",

"Version": "1.2.5.0"

}, {

"Path": "\\syswow64\\OVRDisplayRT32.dll",

"Version": "1.2.5.0"

}, {

"Path": "\\system32\\drivers\\RiftEnabler.sys",

"Version": "1.2.5.0"

}, {

"Path": "\\system32\\OVRDisplay32.dll",

"Version": "1.2.5.0"

}, {

"Path": "\\system32\\OVRDisplayRT32.dll",

"Version": "1.2.5.0"

}, {

"Path": "\\system32\\drivers\\OCUSBVID.sys",

"Version": "C:\\WINDOWS\\system32\\drivers\\OCUSBVID.sys not found"

}],

"Conflicting Drivers": [{

"Path": "\\system32\\drivers\\dlkmd.sys",

"Version": "7.9.95.0"

}, {

"Path": "\\system32\\drivers\\dlkmdldr.sys",

"Version": "7.9.95.0"

}],

"Video Device Tree": [{

"Name": "NVIDIA GeForce GTX 760 (192-bit)",

"VRAM (MB)": 1480,

"Monitors": [{

"Name": "\\\\.\\DISPLAY1",

"Width": 1920,

"Height": 1080,

"Refresh Rate": 60

}]

}, {

"Name": "Microsoft Basic Render Driver",

"VRAM (MB)": 0,

"Monitors": []

}],

"Devices": []

}

,

{

"Time": "2015-06-25_12:48:54",

"SDK Version": "0.6.0.0",

"Service Protocol": {

"Major": 1,

"Minor": 5,

"Patch": 0

},

"RemoteProtocolVersion": {

"Error": "Server not connected"

},

"Service Status:": "Not Connected",

"System Specifications": {

"Operating System": "Microsoft Windows 10 Home Insider Preview",

"Processor": "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz",

"Graphics Adapters": [{

"Name": "NVIDIA GeForce GTX 760 (192-bit)",

"Video Controller RAM (MB)": 1536,

"Driver Version": "10.18.13.5330",

"Video Mode": "1920 x 1080 x 4294967296 colors"

}],

"Total RAM (GB)": 16,

"USB Tree": [{

"name": "Intel(R) 8 Series/C220 Series USB Enhanced Host Controller #1 - 8C26",

"deviceid": "PCI\\VEN_8086&DEV_8C26&SUBSYS_2AF3103C&REV_04\\3&11583659&0&E8",

"caption": "Intel(R) 8 Series/C220 Series USB Enhanced Host Controller #1 - 8C26",

"manufacturer": "Intel",

"Devices": [{

"manufacturer": "(Standard USB Host Controller)",

"name": "USB Root Hub"

}, {

"manufacturer": "(Generic USB Hub)",

"name": "Generic USB Hub"

}, {

"manufacturer": "(Generic USB Hub)",

"name": "Generic USB Hub"

}, {

"manufacturer": "(Standard system devices)",

"name": "USB Input Device"

}, {

"manufacturer": "(Standard system devices)",

"name": "HID-compliant game controller"

}, {

"manufacturer": "(Standard USB Host Controller)",

"name": "USB Composite Device"

}, {

"manufacturer": "(Generic USB Audio)",

"name": "USB PnP Sound Device"

}, {

"manufacturer": "Microsoft",

"name": "Speakers (2- USB PnP Sound Device)"

}, {

"manufacturer": "Microsoft",

"name": "Microphone (2- USB PnP Sound Device)"

}, {

"manufacturer": "(Standard system devices)",

"name": "USB Input Device"

}, {

"manufacturer": "Microsoft",

"name": "HID-compliant consumer control device"

}, {

"manufacturer": "(Standard USB Host Controller)",

"name": "USB Composite Device"

}, {

"manufacturer": "Microsoft",

"name": "Camera DK2"

}, {

"manufacturer": "(Generic USB Hub)",

"name": "Generic USB Hub"

}, {

"manufacturer": "(Standard system devices)",

"name": "USB Input Device"

}, {

"manufacturer": "(Standard system devices)",

"name": "HID-compliant device"

}]

}, {

"name": "Intel(R) 8 Series/C220 Series USB Enhanced Host Controller #2 - 8C2D",

"deviceid": "PCI\\VEN_8086&DEV_8C2D&SUBSYS_2AF3103C&REV_04\\3&11583659&0&D0",

"caption": "Intel(R) 8 Series/C220 Series USB Enhanced Host Controller #2 - 8C2D",

"manufacturer": "Intel",

"Devices": [{

"manufacturer": "(Standard USB Host Controller)",

"name": "USB Root Hub"

}, {

"manufacturer": "(Generic USB Hub)",

"name": "Generic USB Hub"

}]

}, {

"name": "Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)",

"deviceid": "PCI\\VEN_8086&DEV_8C31&SUBSYS_2AF3103C&REV_04\\3&11583659&0&A0",

"caption": "Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)",

"manufacturer": "Generic USB xHCI Host Controller",

"Devices": [{

"manufacturer": "(Standard USB HUBs)",

"name": "USB Root Hub (xHCI)"

}, {

"manufacturer": "(Standard USB Host Controller)",

"name": "USB Composite Device"

}, {

"manufacturer": "(Standard system devices)",

"name": "USB Input Device"

}, {

"manufacturer": "(Standard keyboards)",

"name": "HID Keyboard Device"

}, {

"manufacturer": "(Standard system devices)",

"name": "USB Input Device"

}, {

"manufacturer": "Microsoft",

"name": "HID-compliant consumer control device"

}, {

"manufacturer": "(Standard system devices)",

"name": "HID-compliant system controller"

}, {

"manufacturer": "(Standard system devices)",

"name": "HID-compliant vendor-defined device"

}, {

"manufacturer": "Saitek",

"name": "Mad Catz R.A.T.5 Mouse (USB)"

}, {

"manufacturer": "Saitek",

"name": "Mad Catz R.A.T.5 Mouse (HID)"

}, {

"manufacturer": "",

"name": "Saitek SST Programmable Device Interface"

}]

}]

},

"Drivers": [{

"Path": "\\system32\\OVRDisplay64.dll",

"Version": "1.2.5.0"

}, {

"Path": "\\system32\\OVRDisplayRT64.dll",

"Version": "1.2.5.0"

}, {

"Path": "\\syswow64\\OVRDisplay32.dll",

"Version": "1.2.5.0"

}, {

"Path": "\\syswow64\\OVRDisplayRT32.dll",

"Version": "1.2.5.0"

}, {

"Path": "\\system32\\drivers\\RiftEnabler.sys",

"Version": "1.2.5.0"

}, {

"Path": "\\system32\\OVRDisplay32.dll",

"Version": "1.2.5.0"

}, {

"Path": "\\system32\\OVRDisplayRT32.dll",

"Version": "1.2.5.0"

}, {

"Path": "\\system32\\drivers\\OCUSBVID.sys",

"Version": "C:\\WINDOWS\\system32\\drivers\\OCUSBVID.sys not found"

}],

"Conflicting Drivers": [{

"Path": "\\system32\\drivers\\dlkmd.sys",

"Version": "7.9.95.0"

}, {

"Path": "\\system32\\drivers\\dlkmdldr.sys",

"Version": "7.9.95.0"

}],

"Video Device Tree": [{

"Name": "NVIDIA GeForce GTX 760 (192-bit)",

"VRAM (MB)": 1480,

"Monitors": [{

"Name": "\\\\.\\DISPLAY1",

"Width": 1920,

"Height": 1080,

"Refresh Rate": 60

}]

}, {

"Name": "Microsoft Basic Render Driver",

"VRAM (MB)": 0,

"Monitors": []

}],

"Devices": []

}

Silferas-ahub
Level 2

Same problem here, my oculus did work before, now its not working